Bensons For Beds - Cardiff Gate Reviews 

Situstion ongoing. Bed was bought and customer paid for installation. On day, bed and workers arrived but could not build as wrong screws were included. Fitters left after ringing office and providing photos. They told me also that screws were greasy and have marked the material. They also reported this apparently. I was sent an email saying an engineer would get back to me within 2 days. This did not happen and when customer services were contacted, they had no knowledge of issues and challenged me to provide photos of damage to material even though their fitters had reported it. Customer services then said they would send ME the appropriate bolts and then I would have to contact an engineer. All this time there is a half built bed in my bedroom. They also said it would be no earlier than 7th November despite bed being delivered on 24th October.
I paid for this service and I still have no solution. Really appalling but nobody will read this or attempt to contact me.
Updated review:
Still no bed.
Customer service did not believe their build team that screws were too short so an independent company arrived 4 days later only to confirm they were too short. Headboard was in a poor condition and after sending photos I was offered £75 to keep headboard or £125 to spend instore !!!
Asked for a replacement headboard but stipulated I needed all of this completrd by end of November. As I write this, I still do not have a date for replacement screws or headboard.
The only helpful person is Ursula but she cannot fix this sorry mess on her own

Wide availability, price and customer care

It was my first time buying a new mattress and i had absolutely no idea what I was doing, The lovely Summer then came over and explained everything throughly, She helped me find the perfect mattress for me and She was really nice and happy to help.

My first visit to Bensons and from start to end you are made to feel comfortable no pressure no one hovering over you and when I did choose a bed Jo done the paperwork and arranged delivery with no fuss . Yes I would definitely give 5 stars for such a good friendly visit

Welcoming staff well designed store.
The salesperson was very knowledgeable and helpful.

Thank you Benson Cardiff gate

Informative salesperson regarding selection of beds/matresses before final choice. A variety of products to look at in store.

Graham was knowledgable and patient and customer-focused

We purchased a Sealy orthopaedic but after 14 months found it was dipping and extremely uncomfortable so we tried claiming on 10 year guarantee. Had a guy out who did some useless tests and declared the mattress ok. So guarantee is useless we are £2000 out of pocket and I wouldn't recommend sealy or bensons to anyone. The "expert "test only involves pressing down on bed and how much it resumes which was 2 inchs. This does not test maximum dip and the feel of springs under you. For the mattress to resumes to 2 inches it must dip by 4 to 5 inches which creates a large dip with quite a mound between sleepers.

Great communication ahead of delivery.
Polite team delivered 3 new beds to us and assembled them.
Really happy with the quality of everything and all rubbish was taken away.

Very helpful and knowledgeable sales assistant when we were purchasing a mattress.

Good service in store, very helpful member of staff, large range of products. Constantly kept in touch about delivery. Expertly delivered and assembled by Luke and Paul, probably the best delivery people I have ever encountered.

Summer was the customer service representative when my partner and I went to Benson's For Beds.

From the offset Summer was so helpful and advised us what mattresses were the best for mine and my partner's needs.

Summer allowed us to try several mattresses at our leisure. There was no hard sales pitch. My partner and I did not feel under any pressure or obligation.

Nothing was too much trouble and no questions were left unanswered.

I was dreading going mattress shopping. The moment I stepped into the shop my anxiety went.

Honestly, if your going to Cardiff Gate, then ask for Summer's expertise.

Summer is friendly, honest, smart and very knowledgeable.

Thank you for an A* service ❤️

As I’m currently using a wheelchair I appreciated the lift. The store is very well laid out and a pleasant place to be. We were served by a knowledgeable lady who showed us the appropriate mattresses. We purchased two mattresses and the paperwork was dealt with efficiently. The mattresses were delivered a week later. Not yet been slept on but looking forward to doing so.

Very good service, everything were very smooth

Excellent service, Liz was very knowledgeable and answered all our questions

Graham the salesman was excellent.

Went with my Daughter and youngGrandchildren, to buy a single bed for my Grandson! Very few single beds on show, although the sales lady did explain most double bed could be obtained in a single size, so that was fine! But what made me cross, was the fact if we wanted drawers under the bed, it was not made clear by the assistant that it was an extra £50 to pay! I was just told I should have looked at the small print! ( just think it would b more helpful if this had been pointed out) Finally,I was very annoyed when told there was a £59 delivery charge, and this was only casually mentioned, when I had made my final purchase! When queried this amount, I was told I had no choice unless I wanted2travel to Tewkesbury and collect myself!!! Obviously the sales lady wanted a sale, but to b honest a little more clarity in the added extras would have gone a long way!!

Very welcoming, knowledgeable staff, who listened to what we needed and made great suggestions. We have used Bensons before and bought a great quality single bed at a very competitive price. We are looking forward to delivery and our very comfortable new mattress