Great advice and help from the staff at Bensons at Pontprennau. Brilliant delivery crew. Friendly and so helpful. Bed is exactly what we needed. It does, however, still smell of pond water, apparently... Toon meer
Locatie
Wijzig locatieUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
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Lees wat reviewers zeggen
Once again it was time to get a new mattress for one of our other bedrooms so straight to Benson’s as we would not dream if looking anywhere else. As usual we were greeted with smiling faces which to... Toon meer
Bedrijf heeft geantwoord
Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... Toon meer
Bedrijf heeft geantwoord
The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Cardiff Gate
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, Verenigd Koninkrijk
- 2920541950
4,8
Uitstekend
477 reviews
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Very welcoming, helpful staff
Very welcoming, knowledgeable staff, who listened to what we needed and made great suggestions. We have used Bensons before and bought a great quality single bed at a very competitive price. We are looking forward to delivery and our very comfortable new mattress
3 augustus 2025
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for your fantastic review! We are thrilled to hear that you had a positive experience with our knowledgeable and welcoming staff. It's great to know that you have trusted us with your previous purchase and we look forward to delivering your comfortable new mattress. Thank you for choosing Bensons! 🛏️
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for taking the time to leave a review! We're delighted that our team was able to provide helpful service. We hope to have the opportunity to serve you again in the future. Have a fantastic day!
Summer assisted me so well
Summer assisted me so well and made an overwhelming choice easy. Personable and so helpful, Summer guided me through my options and helped me find the right mattress for my needs.
Summer was really knowledgeable and helped me narrow down my choices. Thank you so much.
26 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for sharing your positive experience with Summer! We're glad she was able to make your mattress shopping easier and guide you through your options. Our team strives to be knowledgeable and personable in assisting all our customers. Thank you for choosing us, Megan at Customer Care
Excellent customer service from Andy
Excellent customer service from Andy. A mattress we were interested in buying was brought to the showroom from the storeroom for us to test. This service was offered to us - something no other shop has done.
26 juli 2025
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for choosing our store, we're glad you had a pleasant experience with our customer service representative, Andy. Our goal is to make your shopping experience as convenient and enjoyable as possible. We appreciate your support and hope to see you again soon, Megan at Customer Care
Benson's an excellent way to shop beds
On arrival at the Cardiff store we were met by a very helpful member of staff. After us comprehensive cover of the different mattresses on display and what all the terms ments we were allowed to proceed by ourselves to try the different ones. When we wanted more information it was available immediately. When it came time to pay and strange delivery all services were explained as was the pricing. Altogether a not unpleasant experience carried out in a very efficient and helpful way.
3 juli 2025
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for your kind words! We strive to provide exceptional customer service and are thrilled that you had a pleasant experience at our Cardiff store. Our staff takes pride in offering knowledgeable and efficient assistance to ensure you find the perfect mattress. We hope you continue to enjoy your purchase, Megan at Customer Care
Pretty poor service.
Delivery of bed was incomplete, picking/loading error. Item missing will be 3 weeks delivery apparently. Phone call to customer service brought it down to a week.
I dismantled our old bed for them to take away at a cost of £50, so now we have no bed!!!
Why they could not sort a courier to do next day to sort this out, as I suggested, I don’t know, but not something they can’t do apparently!!!
People are nice enough to deal with, but putting things right that is atrocious.
We did get £50 delivery refunded as a good will gesture.
Not great.
27 juni 2025
Antwoord van Bensons For Beds - Cardiff Gate
We’re sorry to hear your bed delivery was incomplete and for the inconvenience this caused. We’re pleased to confirm that the issue has now been resolved, and we hope you’re happy with the outcome.
Thank you,
Megan – Bensons for Beds Customer Care Team
Great experience with knowledgeable staff
We were helped by Summer, who was very knowledgeable and quickly got to grips with what we were after, and showed us really suitable options. We got exactly what we needed and it was all great value and very straightforward. Would definitely recommend!
5 juli 2025
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for your glowing review! We're so happy to hear that Summer was able to provide you with excellent service and help you find exactly what you needed. We take pride in offering great value and making the process straightforward for our customers. Thank you for recommending us, Megan at Customer Care
Summer was the lady who helped us when…
Summer was the lady who helped us when we went to get a bed and mattress. She was really friendly and helpful and nothing was too much trouble. She was very knowledgeable about the beds and mattress we were looking at.
6 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
Thank you so much for your kind words about Summer! We're thrilled to hear that she provided you with excellent customer service and helped you find the perfect bed and mattress. We'll be sure to pass along your compliments to her. Come back and see us again soon, Megan at Customer Care
I was greeted with a smile from Summer…
I was greeted with a smile from Summer who was extremely helpful throughout the whole process
5 juli 2025
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for your kind review! We are thrilled to hear that Summer provided you with great service and made your experience with us seamless. We will make sure to pass along your positive feedback to her. We look forward to seeing you again soon! Megan at Customer Care😀
Excellent service
Excellent service, from sales team to delivery team and assembly team. The products we bought were of outstanding quality.
A very happy customer in ourselves.
27 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
We appreciate your positive feedback regarding our sales, delivery, and assembly teams. We're happy to hear that you found the products to be of outstanding quality. Thank you! Take care, Megan at Customer Care
Bensons for Beds
My experience with Bensons was very accommodating, they were very patient with my purchase considering the fact I took 9 months to have it delivered due to having a failed property purchase. Joe was brilliant, she found me great discount deals, and was always helpful and supportive of my circumstances. I also should mention the quality of the products I purchased. Top quality mattress, totally loving the sound quality coming from my TV bed. I would recommend bensons to anyone.
Thanks
Derwent.
27 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that your experience was so accommodating. We appreciate your patience and are so glad that our team member was helpful and supportive during the process. Thank you for mentioning the quality of our products and for recommending us!
Take care, Megan at Customer Care
Mattress purchase
I spoke to Andy at Cardiff Gate branch. I found him extremely knowledgeable and helpful. He spent time explaining the products and guided me to the best products for my needs to enable me to make my purchase. Would highly recommend.
Julia
6 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that you found our team member at Cardiff Gate knowledgeable and helpful. We appreciate you taking the time to share your positive experience and are glad you were guided to the best products for your needs. Take care Jac, Megan at Customer Care
Great service from the Cardiff gate…
Great service from the Cardiff gate store. Was served by a lovely lady called Laura, she helped us choose the right bed for us.
21 juni 2025
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that you had a great experience at the Cardiff Gate store Clive. It's wonderful that our team member provided such helpful service in choosing the right bed for you. Thank you, Megan at Customer Care
Excellent service and variety of…
Excellent service and variety of products didn’t feel pressurised to buy
2 juni 2025
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that you found our service excellent and appreciated the variety of products. Thank you for your positive feedback, Megan at Customer Care
Benson beds
Very good company from purchase to delivery and erecting bed. Quality is excellent. Everyone was polite, professional and informative. Have purchased another bed since.
21 mei 2025
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that your experience, from purchase to setup, was excellent. We appreciate your recognition of our team's professionalism and are grateful for your repeat business! Take care, Megan at Customer Care
Friendly staff member and Dogs allowed…
Friendly staff member and Dogs allowed great thanks 🐶
16 juni 2025
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that our friendly staff made your visit great, and we are delighted to make shopping easier with a pup! Take care, Megan at Customer Care
The customer service was fantastic and…
The customer service was fantastic and Liz helped us with all the information we needed and if she didn’t know something she found out for us.
7 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that our customer service met your needs! It's great to know that you received comprehensive information and assistance. Thank you for your positive feedback, Megan at Customer Care
Sales rep wasn't to pushy Left us alone…
Sales rep wasn't to pushy Left us alone until we wanted help.was very helpful. Got us to try very firm mattress against firm.which helped us decide which we wanted
5 juni 2025
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that our sales approach suited your needs and that the mattress comparison was beneficial. Thank you for sharing your positive experience with us, Megan at Customer Care
Both my wife and I visited the Cardiff…
Both my wife and I visited the Cardiff gate store on 2 occasions and we were given very good information on both the different mattresses and bed frames available we were assisted by Jo who is the manager who was very knowledgable and more importantly to us there was no pressure selling just answers to any questions we had ,
We have now ordered a temper mattress and bed frame and are satisfied with our choice…. We wouldnt hesitate in recommending this store
27 mei 2025
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that you received very good information during your visits. It's great to know that you felt no pressure and are satisfied with your mattress and bed frame. We appreciate your recommendation Mrs Wilcox. Take care, Megan at Customer care
Prepare for email bombardment after sales
Sales person very informative and helpful
Process of sales was quick and easy but adding delivery for a £2000+ mattress was not good
£50 for disposal was too high local council was £20!
After sales avalanche of emails from Bensons is excessive
25 mei 2025
Antwoord van Bensons For Beds - Cardiff Gate
We appreciate your positive comments about the salesperson and the efficient sales process. We'll review our delivery charges and disposal fees. We're also looking into the volume of after-sales emails. Thank you for your feedback, Megan at Customer Care
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