Great advice and help from the staff at Bensons at Pontprennau. Brilliant delivery crew. Friendly and so helpful. Bed is exactly what we needed. It does, however, still smell of pond water, apparently... Toon meer
Locatie
Wijzig locatieUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
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Lees wat reviewers zeggen
Once again it was time to get a new mattress for one of our other bedrooms so straight to Benson’s as we would not dream if looking anywhere else. As usual we were greeted with smiling faces which to... Toon meer
Bedrijf heeft geantwoord
Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... Toon meer
Bedrijf heeft geantwoord
The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Cardiff Gate
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, Verenigd Koninkrijk
- 2920541950
4,8
Uitstekend
478 reviews
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Summer was very knowledge and helpfull
Summer was very knowledge and helpfull. After few question, shefound the right mattress and made it easier for us to choose the right one. Thanks
29 mei 2025
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that the team member's knowledge and assistance helped you find the perfect mattress. We appreciate you taking the time to share your positive experience! Take care, Megan at Customer care
Excellent service and product range
Helpful advice and guidance from in-house staff enabled a bespoke solution that we would not have found on our own from an extensive range of in-house options. Patient, professional and well informed assistance from Andy throughout. Excellent experience from browsing to purchase. All admin very efficient to date with delivery set well within the forecast range. No reservations in recommending Bensons to others.
28 mei 2025
Antwoord van Bensons For Beds - Cardiff Gate
We appreciate you sharing your experience! We're happy to hear that our staff provided helpful advice and guidance, leading to a bespoke solution. It's great to know you received patient, professional, and well-informed assistance. We're grateful for your recommendation, Megan at Customer care
Buying a bed
Bed I looked at was checked for availability within a few minutes.
Sat down for a few more minutes to fill out paperwork and my bed was ordered.
Sales person was knowledgable and encouraged me to test the mattress for comfort.
Everything about the bed was discussed with me and what would happen on the day of delivery.
10 mei 2025
Antwoord van Bensons For Beds - Cardiff Gate
Thank you so much for your kind review! We are thrilled to hear that our team provided you with excellent customer service and helped you find the perfect bed. We pride ourselves on our knowledgeable staff and ensuring a smooth and comfortable buying experience. Rest assured, we will make sure everything goes smoothly on the day of delivery. We appreciate your business and look forward to helping you get a good night’s sleep on your new bed!
Antwoord van Bensons For Beds - Cardiff Gate
Thank you so much for your positive feedback! We're glad to hear that our team provided excellent service. It's our goal to always exceed expectations and we appreciate your support.
You’ll want to record your delivery
In store I cannot fault, the delivery however was a shambles.
One of the delivery guys dropped a heavy piece of a tv bed on my doorframe and broke it, I his delivery guy was wearing crocs, I also cannot believe the absolute disregard for health and safety.
This was witnessed by the 2 painters I had in the house as well as me. His words were that’s not my issue it’s a bensons issue.
He took a photo and said customer services will contact you tomorrow, they didn’t.
I contacted after a few days wait and they said “he said he didn’t do it so we have to believe him”
They offered me £100 when I said I will be taking legal action for the damaged door frame. I declined and will be taking legal action as the painters have already sent in a written statement whilst I am left with a broken door frame.
2 mei 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
We're very sorry for the inconvenience caused during delivery and the lack of response from our customer service team. We take safety and customer satisfaction seriously and are looking into this matter further. Please reach out to us so we can resolve this issue.
Thank you,
Team Bensons
Excellent experience
The lady that helped us to make adecision was called Summer. She was able to answer all our questions, and was friendly and helpful.
25 april 2025
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for your kind words about Summer! We strive to provide exceptional customer service and we are glad she was able to assist you. We look forward to seeing you again soon!
Sleep well, Team Bensons💜
Andy at Pontprennau Store
Andy served me in your Pontprennau, Cardiff store. He was extremely helpful and informative without being pushy regarding my purchase. I would highly recommend your store to family and friends and would have no hesitation in buying from you in the future.
20 april 2025
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for taking the time to share your positive experience with us! We are delighted to hear that Andy provided such excellent service in our Pontprennau store. We appreciate your recommendation and look forward to serving you again in the future.
knowledgeable and patient
Andy was very knowledgeable about the mattress, explained carefully. He was patient as dad is blind and was tad confused at times
20 april 2025
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for the kind words about Andy! We're glad he was able to provide a thorough and patient explanation for your dad, even with his visual impairment. Our team is always happy to assist in any way we can. Have a great day!
Hats off to Andy(Best Customer Service)
I’m especially mentioning Andy who welcomed me and my Partner with a big smile on his face and introduced us to the best bed and mattresses available in the shop. Andy was very friendly and polite and helped us to make sure we get a best product (Mattress) and we think, we made a good decision by visiting Bensons in Cardiff Gate.
Keep up the good work Andy 👍
2 april 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for your kind words! We're thrilled to hear that Andy provided you with exceptional service and helped you find the perfect mattress for you and your partner. We appreciate your business and hope you'll continue to think of us for all your bedding needs. Thanks for choosing Bensons! 👍
Summer at the Cardiff Gate store was…
Summer at the Cardiff Gate store was our bed specialist and she was awesome. She was patient informative and worked to find us the best mattresses within our budget. Thank you Sunmer.
15 april 2025
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for the kind words! Our team at the Cardiff Gate store takes pride in providing top-notch service, and we're glad Summer was able to help you find the perfect mattresses for your budget. We appreciate your business and hope to see you again soon! #CustomerSatisfaction #HappyCustomers.
Very attentive patient lady called LIZ…
Very attentive patient lady called LIZ in the Cardiff Pentwyn branch was informative about all the many choices , that they offer and when we finally agreed on all the components, we were very relieved to hear that they do an exchange if we can’t cope with the new mattress
15 april 2025
Antwoord van Bensons For Beds - Cardiff Gate
Thank you so much for your kind words about our employee Liz at our Cardiff Pentwyn branch! We are thrilled to hear that she was able to provide informative and patient service to help you make the best decision for your mattress. And don't forget, our exchange policy is always available if needed! Thank you for choosing our business.
Will always be my first choice for any bed needs
Helpful staff and quality products as always
2 april 2025
Antwoord van Bensons For Beds - Cardiff Gate
We appreciate your kind words! Our team is glad you find our staff helpful and our products of high quality. Thank you for your feedback, Megan at Customer Care
Antwoord van Bensons For Beds - Cardiff Gate
Thank you for your positive review, we are thrilled to hear that Graham was able to assist you! Our team strives to provide excellent customer service at all times. Thank you for choosing our business!
Excellent service from staff member Liz…
Excellent service from staff member Liz in the Cardiff Gate store. She spent plenty of time with us allowing me to try the bed we had come in to look at and to try several mattresses whilst providing us with all the information we required. The store was clean and tidy and had a lovely calm feel to it especially with the lovely relaxing 70's music playing.
29 maart 2025
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear about the excellent service you received at our Cardiff Gate store. We appreciate your comments regarding the time spent helping you find the right bed and mattresses, and that you enjoyed the store's atmosphere. Thank you, Megan at Customer Care
Great service from Bensons Beds
Great service from Bensons Beds. The delivery and assembly of our new bed was performed perfectly by Luke & Callum. They contacted me 30 minutes before arrival, arrived on time, took off their shoes when entering the house, were very careful in moving the bed parts into the house and up the stairs and assembled the bed exactly where we wanted it. They took away all the packing and left the bedroom perfect. Many thanks to Bensons Beds, Luke and Callum. Most impressed 👍
31 maart 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that you received great service from our team! We appreciate your positive feedback regarding the careful delivery and assembly of your new bed. Thank you for sharing your experience, Megan at Customer Care
Excellent Service with an excellent…
Excellent Service with a good variety of beds and mattresses. Keep it up.
25 maart 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service excellent and enjoyed our selection. Take care, Megan at Customer Care
Been to several different similar…
Been to several different similar stores and don't like it when you get pounced on as soon as you enter. It intimidates some people or they end up accepting being followed and harranged while they try and browse. That being said, when I asked for assistance, it was helpful. No wonder these stores on the most part are empty.
16 maart 2025
Antwoord van Bensons For Beds - Cardiff Gate
We appreciate your feedback and time. We're sorry to hear that our approach made you uncomfortable. We'll address our team's interaction with customers so everyone feels welcome to browse comfortably while ensuring help is available when needed. Thank you, Megan at Customer Care
Salesman very helpful very…
Salesman very helpful very knowledgeable but left us to browse . When decided what I wanted explained the next steps no pushy sales.
11 maart 2025
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that the salesperson was helpful and knowledgeable, and that you appreciated the no-pressure experience. Thank you for your positive feedback, Megan at Customer care
Very happy with the whole buying…
Very happy with the whole buying experience, from viewing in store with Summer who was very courteous and knowledgeable to the gentleman delivering our goods.
Very happy customer, thank you
8 februari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
We're happy to hear that you had a positive buying experience. We appreciate your kind words regarding our team's service and the delivery of your goods. Thank you for your feedback, Megan at Customer Care
From the store to delivery - Excellent!
From the store to delivery, all were very helpful and efficient! Cai and Steve delivered our bed very quickly and couldn't have asked for more from them!
25 februari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cardiff Gate
We are so happy to hear that everyone, from the store to delivery, was helpful and efficient! It's great to know the delivery was quick and met your expectations. Thanks, Megan at Customer Care
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