I had already bought bedroom furniture from your branch in Falkirki as I am.moving up to Stirling, I called at your premises to discuss a new bed headboard and mattress,Lisa was so obliging and the a... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 15 Central Retail Park, Grahams Road, FK1 1LW Falkirk, Stirlingshire, GB
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Lees wat reviewers zeggen
Neil in the Falkirk store was really helpful, recommend using the mattress pressure tester with showed the perfect mattress for us. Worked through the full range to help us get the perfect mattress fo... Toon meer
Bedrijf heeft geantwoord
Staff in the shop are excellent, very polite and helpful. They clearly have knowledge and expertise about their products. Delivery staff were also very good. The only issue I have is that I was not aw... Toon meer
Bedrijf heeft geantwoord
Great service and advice. Excellent range of products. Sales people took time to discuss my requirements and were not at all pushy. Felt confident buying good quality mattresses fit for my needs at gr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Falkirk690
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 15 Central Retail Park, Grahams Road, FK1 1LW, Falkirk, Stirlingshire, Verenigd Koninkrijk
- 1324626500
4,9
Uitstekend
413 reviews
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Excellent Service
We dealt with Paul at the Falkirk store, he was really helpful, friendly and knowledgeable. We weren’t sure what we wanted initially but he talked us through our needs and helped us with our purchase. I’d highly recommend a visit to Paul at Bensons for anyone needing a new bed or mattress
8 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Falkirk690
David Wright,
We appreciate you taking the time to share your experience. It's great to hear that you found our colleague at the Falkirk store so helpful, friendly, and knowledgeable. We're glad they could guide you to the perfect choice for your needs.
Team Bensons
Great service.
Great service and helpful, friendly not pushy salesperson. Good to be able to mix and match bases, headboards and matresses then see your finished bed on screen before confirming the order. Delivery time quick too.
10 maart 2026
Antwoord van Bensons For Beds - Falkirk690
Love hearing this! 😊 Our friendly team is all about helping — never pushing — and it’s great to know you enjoyed mixing and matching bases, headboards, and mattresses to create your perfect bed. Seeing it on screen before ordering is such a game‑changer! Quick delivery is the cherry on top. Thanks for the brilliant feedback,
Megan at Customer Care
Very impressed with the service in…
Very impressed with the service in store. The lady that served us was very knowledgeable and helpful. So much so that we returned to the shop to buy a bed and mattress.
9 maart 2026
Antwoord van Bensons For Beds - Falkirk690
Thank you so much for your lovely review! I’m really pleased to hear you were so impressed with the service in store. It’s wonderful to know the colleague who assisted you was knowledgeable and helpful, and that this support encouraged you to return and purchase your bed and mattress.
Your feedback means a lot to us — thank you for choosing us,
Megan at Customer Care
Neil guided us through the selection…
Neil guided us through the selection process seamlessly 🙌😁
6 maart 2026
Antwoord van Bensons For Beds - Falkirk690
Mr/Mrs Gardiner,
We're happy to hear that the selection process was seamless for you. Thank you for sharing your positive experience with us!
Team Bensons
Antwoord van Bensons For Beds - Falkirk690
Really appreciate your feedback Mr Fletcher! Fantastic to know everything was first‑class all the way through.
We're always here if you need anything else,
Megan at Customer Care
Antwoord van Bensons For Beds - Falkirk690
Hello Jean,
We appreciate your positive feedback! We are so glad that you found our service helpful and our selection good,
Megan at Customer Care
Good experience from start to finish.
No issues at all.
When deciding what bed to buy in the shop, the staff were there to help - but didn’t give it the hard sell.
The lads who delivered were on time and cautious with moving the order into the house.
22 februari 2026
Antwoord van Bensons For Beds - Falkirk690
Thank you for your feedback Michael! We’re really pleased to hear that everything went smoothly. Our team in‑store are always happy to help without any pressure, so it’s great to know you felt supported while choosing your bed. We’re also delighted that the delivery team arrived on time and took care when bringing everything into your home. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Antwoord van Bensons For Beds - Falkirk690
We're glad you found it informative and pressure-free. Thank you for your positive feedback; we appreciate it!
Stewart - Team Bensons
Fantastic service
Fantastic service from your delivery team of James & Ryan. Very courteous and efficient.
10 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Falkirk690
We appreciate your positive feedback! We're so happy to hear you received fantastic service from our delivery team. It's great they were courteous and efficient.
- Jessica at Team Bensons
Antwoord van Bensons For Beds - Falkirk690
We appreciate you sharing your positive feedback! We are so happy to hear you had an excellent and friendly experience with us.
Salesperson took time with us to ensure…
Salesperson took time with us to ensure we were able to make a well informed purchase decision.
Goods arrived as agreed.
Received regular updates regarding delivery, which was as promised
30 januari 2026
Antwoord van Bensons For Beds - Falkirk690
Thank you for your lovely review! We’re delighted to hear that our salesperson took the time to help you make a well‑informed purchase. It’s great to know your goods arrived as agreed and that the delivery updates were clear and consistent throughout. We really appreciate you taking the time to share your experience,
- Megan at Customer Care💜
Paul (Falkirk store) gave us great…
Paul (Falkirk store) gave us great advice to help us choose our new mattress.
27 januari 2026
Antwoord van Bensons For Beds - Falkirk690
We're happy to hear that you received excellent guidance in selecting your new mattress. We appreciate you sharing your positive experience with us,
Megan at Customer Care!
Great sales team
Great sales team, not pushy but very helpful. Delivery very well organised. This is the fifth time I have dealt with Bensons and I wouldn't go anywhere else
23 januari 2026
Antwoord van Bensons For Beds - Falkirk690
We appreciate you sharing your positive experience! We're happy to hear that our sales team was helpful and not pushy, and that you were pleased with our organized delivery.
Paul was very knowledgeable and put us…
Paul was very knowledgeable and put us at ease
15 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Falkirk690
We appreciate your feedback and are so glad that you felt at ease with our knowledgeable team member!
New Bed
From the moment I went to store to the brilliant guys who delivered on the date/time my bed arrived i am overwhelmed with their customer care. Fantastic place to shop. Thanks guys.
17 januari 2026
Antwoord van Bensons For Beds - Falkirk690
We're delighted to hear about the excellent customer care you received, from your store visit to the timely and brilliant delivery of your bed! Thank you for your feedback.
A really pleasant experience.
On visiting the showroom in Falkirk we were served by a very pleasant and knowledgable young man. There was a very good selection of beds on display and we were able to take our time before we made our purchase. Our bed was delivered on schedule by Vince and Anna a lovely couple who built the bed and then explained how the bed reclined etc. Upon completion they took all the packaging away with them. The following morning another two representatives from Bensons delivered the headboard, pillows and again they were polite and respective of our house. From start to finish my wife and I have been highly impressed by the high quality of service displayed by everyone associated to this company. I should add the bed itself is really comfortable and is helping my wife’s sore back. After a few nights she tried the mattress at different angles until she found one that suits best. The mattress selected was firm and this too is suiting us both. Money well spent.
19 januari 2026
Antwoord van Bensons For Beds - Falkirk690
We're happy to hear about the positive experience you had in our showroom and with our delivery team. We appreciate your feedback regarding the service you received and are so glad that the bed is helping your wife's back. Thank you for your feedback.
Antwoord van Bensons For Beds - Falkirk690
We appreciate your positive feedback! Thank you.
Very helpful though out or visit a very…
Very helpful though out or visit a very friendly overall a pleasant experience and would recommend
14 januari 2026
Antwoord van Bensons For Beds - Falkirk690
Thank you so much for your lovely review! We’re really glad you found our team helpful and friendly throughout your visit — that’s exactly the experience we aim for. 😊
Delighted to hear it was a pleasant one, and we truly appreciate the recommendation!
Looking forward to seeing you again!
Megan at Customer Care
Great service from sales to delivery
I saw a divan base on the website and went into a branch to see the colour options in person. The salesman knew the location of the base I described immediately and showed me the colour options. I purchased there and then and was surprised at how quickly he could arrange for it to be delivered (much quicker than the estimate online). Everything was explained at the point of sale, with email confirmation of delivery date and options to change this, if required.
Further emails were sent when the delivery window was confirmed and the tracking link allowed me to follow the progress of the delivery team on the day. A phone call beforehand gave me their exact ETA and they arrived at the very start of the 2 hour delivery window, putting my products exactly where I wanted them. I was very impressed by the friendliness of the entire Benson’s team
12 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Falkirk690
Thank you so much for taking the time to share such a detailed review! 😊
We’re delighted to hear our team were able to help you find the exact divan base you’d seen online and that everything—from choosing the colour to arranging delivery—was quick, clear, and hassle‑free.
Your kind words about the friendliness of the entire Bensons team mean a lot — we’ll be sure to pass them on. Enjoy your new bed,
Megan at Customer Care
Excellent communications brilliant…
Excellent communications brilliant staff everything as arranged no issues whatsoever
11 januari 2026
Antwoord van Bensons For Beds - Falkirk690
We’re so glad everything was spot on – excellent communication, brilliant staff, and a smooth process all the way! 💜 Thank you for your positive review - Lauryn at Customer Care
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