I had already bought bedroom furniture from your branch in Falkirki as I am.moving up to Stirling, I called at your premises to discuss a new bed headboard and mattress,Lisa was so obliging and the a... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 15 Central Retail Park, Grahams Road, FK1 1LW Falkirk, Stirlingshire, GB
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Lees wat reviewers zeggen
Neil in the Falkirk store was really helpful, recommend using the mattress pressure tester with showed the perfect mattress for us. Worked through the full range to help us get the perfect mattress fo... Toon meer
Bedrijf heeft geantwoord
Staff in the shop are excellent, very polite and helpful. They clearly have knowledge and expertise about their products. Delivery staff were also very good. The only issue I have is that I was not aw... Toon meer
Bedrijf heeft geantwoord
Great service and advice. Excellent range of products. Sales people took time to discuss my requirements and were not at all pushy. Felt confident buying good quality mattresses fit for my needs at gr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Falkirk690
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 15 Central Retail Park, Grahams Road, FK1 1LW, Falkirk, Stirlingshire, Verenigd Koninkrijk
- 1324626500
4,9
Uitstekend
413 reviews
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Shop staff are great
Shop staff are great and so helpful only bad thing I would say is the £49 for delivery
7 januari 2026
Antwoord van Bensons For Beds - Falkirk690
We’re so glad to hear our shop staff were helpful and made your experience great! We appreciate your feedback on the delivery cost and will keep this in mind. Thank you for your positive review - Lauryn at Customer Care 💜
Salesman Jamie in the Falkirk branch…
Salesman Jamie in the Falkirk branch was a excellent salesperson, non pushy but put over his sales pitch very well left us to to discuss our thoughts before coming back to ask what we had decided. if only all sales persons where as thoughtful.
5 januari 2026
Antwoord van Bensons For Beds - Falkirk690
We’re delighted to hear Jamie provided such thoughtful and professional service at our Falkirk branch, allowing you time to make your decision without pressure. Thank you for sharing your experience and for your positive review – Lauryn at Customer Care 💜
Very helpful salesman
Very helpful salesman, knew his job very well and cheerful. A pleasure to deal with.
5 januari 2026
Antwoord van Bensons For Beds - Falkirk690
We're glad you had such a positive experience! It's great to hear that our salesman was helpful, knowledgeable, and cheerful. Thank you for your positive review – Lauryn at Customer Care 💜
Amazing Service
Service was amazing and I really felt I was listened to. I was in awe of the bed that measured my pressure points to determine what type of mattress firmness I required to help with my sore back. And the pillow!!! Wow! I bought 2!!
4 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Falkirk690
Thank you for sharing your amazing experience Mrs Anderson! We’re thrilled to hear you felt listened to and enjoyed the pressure-point technology—it really does make a difference for comfort and support. And those pillows? Great choice! Wishing you many restful nights ahead,
Megan at Customer Care
Great service
Knew what I wanted before I went in. The sale person was so helpful and sorted my order out very quickly.
29 december 2025
Antwoord van Bensons For Beds - Falkirk690
We're happy to hear that our salesperson was so helpful and efficient in processing your order. Thank you for your positive review – Lauryn at Customer Care 💜
Neil was very helpful and thorough
Neil was very helpful and thorough. He welcomed us on arrival, and asked if we needed help. We explained what we were looking for, and Neil took us to the bed machine. He then took us around multiple beds, with great explanation. We hadn’t planned on buying a new mattress on that day, but were happy with the customer service and the product we found. The sale wasn’t pushy and we felt happy.
30 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Falkirk690
We're happy to hear that you found our team member helpful and thorough. We appreciate you mentioning the great explanation and that you were happy with the customer service and product. Thank you for your positive review – Lauryn at Customer Care 💜
Great products and customer service
Ordered two beds after being helped in store to find the products which would best suit me and my family.
Was moving house so company arranged to deliver to my new address a couple of days after we moved in.
All went without a hitch and very satisfied with the beds and mattresses.
9 november 2025
Antwoord van Bensons For Beds - Falkirk690
We're happy to hear that you were well-assisted in-store and that we could deliver your beds and mattresses to your new home so soon after your move. We're glad you're satisfied with your purchases! Thank you for your review - Lauryn at Customer Care
Very happy!
Great help from Steven in the Falkirk store, great Black Friday deal, great delivery.
And a great nights sleep!
18 december 2025
Antwoord van Bensons For Beds - Falkirk690
We're happy to hear that you had a great experience in our Falkirk store and that you are sleeping well! Thank you for sharing your positive feedback with us.
Antwoord van Bensons For Beds - Falkirk690
We’re delighted to hear everything was perfect and that our team was both efficient and courteous! Providing a smooth and pleasant experience is always our goal. 💜 Thank you for your positive review Peter – Lauryn at Customer Care
Friendly knowledgeable salesman
Friendly knowledgeable salesman, not over pressurising.
Good post sales communication.
4 december 2025
Antwoord van Bensons For Beds - Falkirk690
Thank you for sharing your experience Andrew! We’re pleased to hear that our salesperson provided knowledgeable, pressure-free assistance and that our post-sales communication met your expectations. 💜 Thank you for your positive review – Lauryn at Customer Care.
Five star review for the delivery guys.
Five star review for the delivery guys.
They were amazingly, quick and efficient. Very well mannered.
Five Star for Neil at Falkirk Bensons
Great service.
Only reason for the four star was the difficulty calling through to pay and arrange the purchase.
30 november 2025
Antwoord van Bensons For Beds - Falkirk690
We appreciate your positive feedback regarding the delivery team and in-store service. We're happy to hear that they were quick, efficient, and well-mannered. We will review the payment process to improve the purchase experience. Thank you.
– Thank you, Jess- Team Bensons
Jamie was super helpful
Jamie helped my partner and I. He promptly made sure we knew everything we needed to and was positive, polite and helpful
9 november 2025
Antwoord van Bensons For Beds - Falkirk690
We’re so happy to hear Jamie provided such positive and helpful support William! Making sure you have all the information you need in a friendly and efficient way is exactly what we strive for, and it’s great to know he delivered that experience.
Thank you for an amazing review – Lauryn at Customer Care 💜
Wide range of mattresses and very…
Wide range of mattresses and very helpful assistant who identified what we required and showed us a range of options.
9 november 2025
Antwoord van Bensons For Beds - Falkirk690
We’re so pleased you found the perfect mattress with the help of our knowledgeable team! It’s great to hear they guided you through the options and made the process easy.
Thank you for your positive review – Lauryn at Customer Care 💜
Robert and Anthony who delivered and…
Robert and Anthony who delivered and assembled the bed were so nice and helpful asked if there was above for me I'm so pleased with the service and would definitely recommend Bensons again.thankyou
7 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Falkirk690
We’re so pleased to hear Robert and Anthony made your delivery and assembly experience so smooth and helpful! It’s wonderful that their service left such a positive impression, and we truly appreciate your recommendation.
Thank you for your positive review Susan – Lauryn at Customer Care 💜
Great customer service
From the moment we arrived in store Neil was attentive and helpful without giving us the hard sell. He gave us excellent advice not only on the bed we purchased but also in regard to financing it.
4 november 2025
Antwoord van Bensons For Beds - Falkirk690
We're happy to hear that you had such a positive experience! It's great to know that you felt supported and received helpful advice during your purchase and financing process.
Your satisfaction means the world to us,
Megan at Customer Care
Excellent in store service
We went into the Falkirk Store to view a bed we had seen online, there was not a display model of the bed we had picked however we received exceptional customer service and ended up buying a different bed from the store which actually suited our needs more. People are often quick to complain but not so good at leaving positive reviews, we just wanted to let the Falkirk Store know how impressed we were with the service, thanks.
31 oktober 2025
Antwoord van Bensons For Beds - Falkirk690
We appreciate you taking the time to leave such a positive review! We're glad to hear that you were impressed with the service you received at our Falkirk store and that you found a bed that better suited your needs. Thank you again for your feedback,
Megan at Customer Care
Neil was super helpful and patient with…
Neil was super helpful and patient with us when describing our options. He made this a very comfortable, knowledgable and smooth experience in the Falkirk shop where we were able to purchase my daughter a new bed. Thank you. Would highly recommend.
21 oktober 2025
Antwoord van Bensons For Beds - Falkirk690
We're happy to hear that you found our team member helpful and patient while exploring options. It's great that you had a comfortable and smooth experience purchasing a new bed. We appreciate your recommendation,
Megan at Customer Care!
Bed purchase The sales assistant Steven was…
The sales assistant Steven was friendly, knowledgeable and helpful without being pushy, it was a pleasure doing business with him
28 oktober 2025
Antwoord van Bensons For Beds - Falkirk690
We appreciate you sharing your positive experience. We are so glad to hear that our sales team was helpful and made your experience a pleasure.
Looking forward to welcoming you back soon,
Megan
Customer Care Team
It was a great experience
28 oktober 2025
Antwoord van Bensons For Beds - Falkirk690
We're glad you had a great experience. Thank you for sharing your positive feedback with our team; it means a lot to us.
Your satisfaction means the world to us,
Megan at Customer Care!
Sales member listen to our needs
Sales member listen to our needs. Very helpful. Didn't try to push for a sale. Jamie was excellent
29 oktober 2025
Antwoord van Bensons For Beds - Falkirk690
We're happy to hear that the sales member listened to your needs and was helpful. We appreciate your positive feedback regarding the excellent service you received.
Take care,
Megan
Customer Care Team
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