Bensons For Beds - Metro Centre279 Reviews 

From walking in the Gateshead (Metrocentre) branch on Thursday 20th August, we were greeted by a lovely gent called Paul. I informed him I was looking for my 5 year old girls first big girl bed. He pointed out a few that were in stock as I said I was looking for a bed with a pull out trundle/guest bed. After speaking over my options and discussing measurements & seeing my little girl test out all different mattress/bed types, it was my daughter who went over to a Midsleeper bed with ample storage, pull out desk and removable storage unit to create a space below the bed which my daughter already said she’d use as a den lol! Paul went out of his way to get me prices for the frame and perfect mattress, printed out details for me to take away - there was no sales pressure whatsoever, he left us to have a little look around and answered any questions I had. Fast forward 24 hours and we went back to purchase the Midsleeper bed, dealt with Paul again himself who was happy to see us back. He was very friendly and professional, great with my little girl. He spoke through all the details of the delivery of the bed etc. Could get delivery as soon as 27th August but had to push back until 10th September for personal circumstances but thought the efficiency was amazing! Cannot fault the customer service, attention to detail. I look forward to shopping at Bensons again. Nowhere else provides this level of customer service! Paul is an asset to the company.

No pressure and no hard sales. However, very knowledgeable and instructive to guide through options available to me the buyer.
Very pleasant and professional experience.
Well laid out floor plan with additional product information at each bed.
Angela gave great customer service.

Very helpful and knowledgeable

Angela was super helpful. She took her time with us explaining about the different mattresses and, helped us narrow our decision down based on our needs.
Before we finalised the sale Angela went though the extra mattress protection options, delivery information and ensured that we were totally happy.
Highly recommended and extremely happy with the service provided.

Great experience from shop purchase to delivery

Paul was great throughout, happy to spend time with us, didn’t feel rushed and made us feel relaxed. Explained everything clearly and explained all the options available to us for purchasing and care of the bed also. Highly recommend

Delivery on time,driver Colin and collegue very helpful and bedroom left ready to use.At 85 years of age very much appreciated.

Efficient. Helpful staff. Easy delivery and set up. Very communicative and value for money with our choices.

I was very happy with the service from going to the shop and selecting my bed to the the delivery and assembly. The staff were helpful and friendly.

From the minute we walked into the metro centre Gateshead store Tony was most helpful and very professional. He took the time to show us round the show room, pointed out bensons 3 step promise/guarantee as well as helping us decided what items would be best for us based on our needs and budget. Nothing felt forced or pushy and we were delighted to come out having bought everything that we needed. He is a credit to the bensons for bed company

I was let down by a another reputable bed company, so had to find another bed with quick delivery time.
Louise was so knowledgeable and spent time going over different options with me, giving me advice on what was best for my needs. I really appreciated her help.

Your delivery/installation team were outstanding, diligent, worked-clean, explained everything related to the bed!

I cannot praise them highly enough Michael and Paul were great and worked as an team

They were spot-on, from the initial telephone call on the road until the left!

Delivered when said. Was built in the room staff polite snd efficient

Great service from your salesman, he showed us the mattress that would be best for us. It was delivered when time was stated and put into the room.

Staff at the store was great providing information on the different types of beds

My overall experience with Bensons for Beds was excellent from start to finish. All the staff I spoke to were professional yet friendly, polite and very helpful. The delivery service was great. This isn't the first time I have bought items from Bensons for Beds and it certainly won't be the last.

I believe his name was Neil who took us around and showed us beds and got us on this bed monitoring our sleep patterns and getting us us the best fit for us. This was our first time shopping for a bed and I would come back here due to him

The delivery service was amazing. They helped put it in. They were amazing. Respectful of my home. Even courteous enough to take their shoes off. I would 100% recommend them

Great staff in Metrocentre Store, really friendly and professional and delivery was just as good. Lovely lads delivering, polite and professional

The guy who dealt with us was very friendly . Helpful , and informative. Iam physically disabled and he pointed out beds that would be too low for me. We where made very welcome

Fantastic in store experience, Paul was so knowledgeable about the products, helpful and a fantastic experience. Delivery was quick and friendly, exactly as described, it really was excellent beginning to end.