Bensons For Beds - Solihull495 Reviews 

It was a pleasure to be dealt with by Andy at Solihull branch. Helpful, answered my questions. When so much is done on-line with the absence of people it was refreshing to actually speak with someone, especially someone with a good attitude.

With assistant's painstaking help, managed to refine my selection of the desired bed. Order process was very smooth. Excellent communication about purchase and delivery. Delivery easy to change to suit commitments. Ben & Kieran delivered the bed, assembled it with skill and took away the old bed. Left bedroom spotless and were both very friendly and efficient.

I had the unfortunate experience of dealing with those who couldn't seem to get their act together when it came to delivery dates. It was like playing a frustrating game of musical chairs with my order. They have changed the delivery dates twice and still no information about the final delivery date(Third time).
I am still concerned about the product quality!

The team at the store were so welcoming and friendly. They gave you the space and time to look around but were there to answer questions and help when needed.
When we had decided what we wanted and worked through the options available, they made sure we had come to the right decision before committing.
They were friendly and funny and made the whole process a fun experience rather than a transaction. Couldn’t recommend them enough

Friendly welcome, helpful response to our request for information and a professional explanation of the differences between mattresses. Jessica is an asset to your company

Knowledgeable staff, care and attention

I had the pleasure of store managers, Andy, knowledge and expertise, he took all the guess work out of purchasing a bed, you think you know what you want until someone like Andy explains things, a great shopping experience, many thanks F.Mitchell

On entering the store we were greeted in a friendly manner by the salesman, who encouraged us to look around and try out the mattresses. He did not hover around us whilst we looked but he was knowledgeable about the products and services, offering clear and accurate information when we asked for it.
Although we had to pay to have our old mattress taken away, we were delighted to find that the delivery men would be able to take it away at the same time as the new one was delivered and that it would be recycled without any additional cost.
Well done Bensons!

Patient, professional service

Andy was awesome
Knew exactly what we wanted
Knew our old mattress
Answered all our questions
Painless to complete
No on selling of unwanted care packages

Lady and gentleman were very helpful great experience thank you

Our sales associate - Gillian - was really knowledgeable and helpful. Didn’t hound us while we were browsing which helped us make our decision before we were given the expert details. We made a purchase and would definitely recommend!

Friendly service and great advice given on available options for what we needed.

All staff particularly Jess were very helpful knowledgeable and patient. Would recommend to others.

I decided to go to Bensons for a new mattress. This is the one located at Retail Park, Shirley, Solihull.
I was met with friendly staff who asked if I needed help and then explained about all the different types involved. I was asked to try out various and the one lady also went into great detail about positioning myself, what should feel right and even the pillow was changed as i was too high. I was given plenty of time to go round the showroom and all my questions were met and I could then make a decision as to what best suited me.

Really helpful lady in Solihull shop. Very knowledgeable, patient and friendly.

Went in to see the selection of beds the member of staff gave us some info and we went away to compare and decide. We went back the next day and were extremely pleased with the service from the member of staff that we bought our new bed

Friendly well informed staff - good advice and no pressured selling.
Price was competitive and the manager was responsive to price comparisions against other retailers when concluding the deal.

Helpful, friendly and polite staff