Shari's Berries Reviews 790

I believe an improvement on packing should be considered . i a way to avoid damage - product melting - damage due to temperature . maybe should add some styrofoam or similar include dry ice to keep low temperature

The members of our household will gladly sign off upon receiving packages, however, the Shari's Berries deliverer insisted on taking pictures of recipient receiving package--no thanks. Keep the berries.

They are the absolute worst company to order from. Bought for my husband as a surprise, they never delivered. The order never said I’m sorry never gave me any money back. I never gave my husband the fruit. I would never buy from them again and I encourage everyone else to not buy from them.

Horrible old Strawberry's Old, Moldy, was supposed to look like Ladybugs - looked like a creature ! They are not cheap for getting something that went into the Garbage !!!!

LOL!
If you’ve ever seen the “nailed it” versions on Pinterest you will understand.

We sent some strawberries (lavender and light blue decorated beautifully) to our neighbor after their family pet died. What arrived was a disastrous pile of gray rubbish and sprinkles. It was awful. It was like some dropout spitefully sent a pile of dung. So embarrassing….

Horrible experience. Needed a double fruit plate for a business grand opening. Said in order that we needed a morning delivery due to us opening a noon. Order showed up at 4:40pm. Refused to accept the order. Awaiting refund now. I will never order any of the Fruit Bouquet, 1-800-flowers, or Harry and David brands. Horrible companies!

I had an order to be delivered on a friend's birthday. It didn't get there. I've been on their chat with SEVEN different representatives. They promised to send a double batch of cake pops. They finally send the original package MANY DAYS LATE (not the double amount). I'm still going around and around about the double order. Why promise what you can't deliver? It doesn't make sense. I gave them the extra star because the cake pops are amazing.

The huge amount of (toxic to the environment and unrecyclable) polystyrene used was ridiculous. It was startling and very irresponsible. Much less would have served the same purpose and still kept the entire order cool. Plus it was glued to the plastic wrap, so even if a community is able to recycle it, they couldn't be separated to do so.

Don’t order strawberries from them. You will regret it. The order arrived three days late even after I cancelled it. I went with a local gift market and was delighted with it. I wish I could share pictures. The ones from Shari’s Berries had mold on the berries and the chocolate was cracked and falling off. My daughter was able to salvage the note I had sent to my granddaughter but she threw the berries in the garbage. Thankfully, they refunded my money, but I urge everyone to shop locally.

The company can improve by actually caring. I even gave yall a second chance. My order was late the last two times I ordered and the strawberries were old and gross. The chocolate had busted on a few as well. Absolutely horrible customer service and this place has just gone downhill bad.

Second time, I gave them the first time . Mistakes happen. I could have take my wife out to an expensive diner for what I pay for a smashed cake wilted flowers and no card I had to pay extra for!! I WILL NOT DO THIS AGAIN.

I’ve been ordering flowers and berries for years for my mom and this is like the third time she’s told me that two berries weren’t strawberries weren’t even covered with chocolate and the size of them has changed and I ordered 120 some dollars worth of stuff each time I’m not happy

I have purchased chocolate covered strawberries for many occasions for my Mother, and she and I were both seemed to be satisfied, until I learned about the strawberries. However, this year, I sent my Mother a dozen roses, she is 85 years old, and I learned that the roses never opened, and the pedals just fell off, no blooming of the roses.

And after noticing MANY one and two star reviews, I have to say that I feel douped.
Is there any type of compensation of or the loss on this very special day? Now, I can not trust the strawberries either. I WANT MY MONEY BACK.!

While the berries were juicy and fresh, the chocolate was waxy and flavorless.

I originally ordered an edible arrangement for Mother's Day, which was scheduled to be delivered between May 9th and 11th, but never arrived. When I reached out to customer service the following Monday, I was told that the order had been canceled, even though I received no notification of this happening. I was then asked if I wanted a replacement order and a $15 credit to which I agreed to and was given a new order number. I was told the arrangement would arrive the following day between 9am and 8pm. Unsurprisingly, the order still had not arrived by the end of the next day, and when I went to track the order, the number I was given didn't even work. Reaching out to customer support for the 3rd or 4th time now, I was told that the order number didn't match with my recipient's name and that the original arrangement was no longer available. I was then offered a similar "upgraded" arrangement (an add-on of 12 dipped strawberries) and told that it would be delivered the following day. This time, the order number worked, however, the "upgraded" arrangement was at least $15 less than the original arrangement I had asked for, and it did not include the 12 dipped strawberries I was promised. Exasperated by this point and debating on just canceling the order altogether, I reached back out to customer support to see if I could have the order modified to include the 12 dipped strawberries. Unfortunately, they told me that was no longer possible. It is now May 15th, and I still have not received my mom's Mother's Day gift. I have bought from this company in the past several times and have never had any issues, nor so many, on a single order. At this point, I don't feel comfortable doing business with them again.

Worse experience ever!!! I will never order from them again. My mother's day was ruined. My daughters birthday was ruined....I wish I could give them a negative 1...

After ordering with a confirmed delivery date of the day before Mother's day, and not receiving the order. I called their customer service, and was told they would arrive on Monday. On Tuesday I called, and was told they would arrive on Thursday. So much for Mother's day gift. On their website, I was never able to track the order. Because it said you can't track an order until it is shipped. So, I assume it was never shipped in the first place. Not a very good business.

Shari’s Berries is a complete scam. They make delivery promises they clearly can’t keep, and their customer service is beyond useless. I paid an outrageous amount of money for strawberries that never showed up on time—and ended up spending more time on the phone chasing them down than the order was ever worth.

What’s worse is the shady vibe I’m getting from the whole operation. If I hadn’t personally followed up multiple times, would they have even shipped the order? Or just taken the money and ghosted? It honestly feels like they were hoping I wouldn’t notice.

And let’s talk about the agent who took my confirmation on Sunday. I said “yes for both orders.” If that sounded off or confusing, why didn’t they clarify? Instead, they just let the mistake slide and left me scrambling days later.

To top it all off, I’m stuck talking to robots and getting canned responses when I need real answers. Shari’s Berries has been nothing but a disappointment—don’t fall for the glossy photos and fake promises.

Absolutely horrible, no customer service. Productive delivered late and damaged and who can I share that with. No one! On their website and on the email it says simply chat with us LOL if you refresh the screen it shows for a split second chat with us and then it disappears. Best way to handle this is call your credit card company and get a hundred percent credit! These people are not worth dealing with.

This is my second bad experience with this company. After about a 5 year pause I decided to try again because my mother, who used to live in California, remembers their stores and loved their chocolate covered strawberries. So I ordered for Mother's Day. Extra charge for Saturday delivery but not too bad. Mom was on the lookout for their arrival and had the box opened and refrigerated within 15 minutes of arrival. She says the box was delivered upside down. Initially she said 2 were broken. But after looking again she said many had "cracked" their chocolate shells and leaked everywhere making a sticky mess. BUT because I'd had a prior bad experience before with this company I decided to order emergency backup gourmet chocolate covered Oreos from Amazon which arrived ON Mother's Day (Sunday) within the 4 hour window provided and THEY were perfect. So WAY TO GO BEZOS. And Shary's Berries still can't get it right...