Shari's Berries Reviews 790

This is the worst company ever. I ordered chocolate covered strawberries for my mom for Mother’s Day. They were supposed to arrive between Thursday and Friday. Instead they arrived Monday after Mother’s Day. They were warm and damaged. When I tried to contact customer service and get a refund they offered $15 off my next purchase. I will never order from them again. I asked for a full refund and they said in order to get a refund I would have to send the damaged strawberries back. As if I’m going to have my mom go through the hassle to send her damaged, late, inedible, Mother’s Day strawberries back. You can’t even talk to anyone on the phone to get help. They tried to blame fedex and took zero responsibility for it. I understand mistakes happen but at least try to fix it. I will never order from them again.

I ordered strawberries for Mother's Day and my mom absolutely loves them! They look beautiful and juicy.

I only gave them 1 star b/c leaving 0 stars wasn't an option. Had I known that Shari's Berries was sold to 1-800-Flowers I'd never have purchased them b/c 1-800-Flowers NEVER delivers as planned. My Mother's Day gift to my 92-year-old mom was never delivered, without explanation, even though it was paid for in full & in advance. I then spent much of my own Mother's Day dealing with this (no number to call so all online chatting and incredibly frustrating!!!!). I see that I'm not alone with this and am so sorry to read that others had the same experience. If my review can save anyone from a similar experience I'd like to....

I'm so disappointed with this company and what happened to it.
My son and daughter in law ordered a beautiful gift basket for me for mother's day. It showed up 2 days late, wasn't what I was told receive AND was melted beyond recognition. When I called customer service, they told me my son received a refund. Then WHY would your company deliver it and in such below standard quality. So sad

Wow Shari...looks like you ruined Mother's day for a lot of people! Placed my order on Wednesday they said it would be delivered on Friday. Delivery was for Richmond, VA; tracking showed it started in NJ, then went to Ohio! (FedEx). I knew when I saw the tracking it would not make it on time. It's Monday and they just arrived. Ice pack melted, box wet and chocolate melted! She said her flowers were beautiful. *update* Once she got the flowers out of the box and into a vase, at least half of them are flat/squished! Next year I'll go back to Edible Arrangements, quality strawberries and flowers. You could have kept the $15 off you sent for my next order...I doubt there will be another one!

Two years in a row, the flowers were delivered but the Strawberries never were. Even after requesting a redelivery, they still never arrived. The first year I thought maybe a delivery driver forgot them on the truck. I get it, Mother’s Day is a busy time, but two times in a row, same problem is ridiculous.

Just left them on chair by door in Florida so they got melted and we’re not that good. $70.00 dollars for 12 berries they should be excellent. Will not ever order again.

Shari’s Berries is terrible. This is the second year in a row that they have not delivered an item in the window of time prior to Mother’s Day. The only thing offered is the same info you can pull offline. They only use fedex as a delivery service and do not seem interested in considering another delivery service on busy holidays like Mother’s Day.

This place has completely shattered my Mother’s Day weekend. I placed an order on Thursday night, expecting it to arrive on Saturday. They falsely claimed it was delivered, yet the recipient never received it. To make matters worse, I discovered that no deliveries are made on Sundays in my area. They did nothing to rectify the situation, simply offering a refund, which fails to mend the damage done to the special weekend. Spoke with John and he promised it’ll be delivered on the 11th however, it was a total lie to get me off the phone. don’t trust this company for your delivery.

Ordered as a mothers day gift. Arrived on time. However, the berries are nothing like what is pictured. Extremly small. And my mother said they tasted terrible. Don't waste your money.

I wish I could write them zero stars. Place an order for Mother’s Day never received a confirmation or any tracking information, but they made sure to charge me for it. Use the chat feature only to find out that the agent couldn’t find an order from me at all and could not resolve the issue. 20 minutes later I start another chat where an agent was able to find the order. No surprise at all that the recipient did not receive the gift and they gave me a fake tracking number that showed an Amazon package being delivered when the gift was actually supposed to be sent with cooling. Then they tried to send me a savings card as though I will be back to order again. I asked for 100% refund of my order which they said they would do but then ghosted and guess who didn’t get the order or the refund? Had to file a dispute with my bank do not order from this company. They are terrible and none of the agents know how to do anything.

Horrible!!!! DO NOT WASTE UR MONEYY!!!!!!! Got a order from them forgot the chocolates and the strawberrys crushed and mushy with chocolate all crushed up. Sent another box with chocolates same thing but WORSEE! Chocolate crushed mushy strawberrys and even some strawberries with no chocolate on them. Tried to get a refund and they said no. Instead they are sending out another box of chocolates. Why should they ???? We already know its gonna be bad possibly worse. Maybe they should use fresh strawberries instead of frozen ones. 🤷‍♀️

Word of advise…DO NOT BUY from this company.
The flowers I received for mothers day are no where near the pictures. Half the size and most flowers were dead on arrival. It was truly shocking and disappointing to do that on mothers day.
The berries box looks in terrible shape.
I will have to run down buy things myself.
The max they did is %50 refund, which is a theft considering the whole order is a sham.
Avoid them at all costs…seriously

Delivered wrong address - I even walk to the neighbor to ask their door color is not even the same picture as show on picture this business is scamp. The help line is not even work.

Horrible! Didn't deliver but half the order and no berries. Took an hour to get the customer service agent to respond and my mother in law did not get her berries. I have ordered multiple times, but NEVER again. I will buy them local or make them myself! I do NOT recommend!!

I was very disappointed in the quality of the berries when they arrived the chocolate and the white chocolate were all cracked up in the box so exposing bare strawberries, and that’s not what I ordered. The ice packs were melted so the top of the box and the bottom of the box were wet which resulted in the chocolate covered strawberries having all the chocolate pieces broken up throughout the box.
Actual presentation was horrible.

I ordered a kind of large expensive box for my mother for Mother's Day 2025. The berries arrived mushy and the chocolate melted. Then I had difficulty contacting them to complain. Finally got some guy on the phone who yawned repeatedly. He offered to give me another shipment. Why would I do that? I said no I wanted a refund. He insisted I could only get a 50% refund. The box was completely inedible. This is a horrible company. No Customer Service. They do not care at all about their customers.

If I could give them a negative number, I would. Placed an order on 6/6 with a delivery on 6/9. I reached out to them 5 minutes after placing order to cancel and they told me it was too late. I WILL NEVER ORDER FROM THEM AGAIN!! BUYER BEWARE!

Arrived on time. That’s the only good thing about this order. Berries were old, possibly fermented, and chocolate crumbled apart like wax. These are expensive and not worth it at all. Tried to contact but they couldn’t find my order even though I had a copy of the complete order and number. Very frustrating process.

I entered the delivery zip code for my order but when I completed the order, the web site auto-filled the address incorrectly. If I put a zip code in for delivery why would the site enter a city that doesn't match the zip code? I didn't realize it. It was delivered to someone I don't know in New York instead of Massachusetts. So, I contacted an agent and had a second order sent to the correct address. I confirmed the address including an apartment number. I was assured by the agent that they are 'so sorry' and 'we'll get it right this time'. Well, the second order was sent to the same random address in New York again! Some baffled resident has received not just one but two orders of chocolate covered strawberries, two Easter cards addressed to a stranger, and my daughter? nothin'. I tried a third time but they don't have the Easter items anymore (go figure). So I have lost about an hour of my life dealing with customer service (very slow), and the only thing I have to report is I got my money back. They did offer a $15 off my next order but I will never be back to use it.