Blossom Flower Delivery Reviews 

Satifecho de que la persona recibio las flores en el mismo dia que yo esperaba

Flowers arrived wilted and vase was crushed. Pathetic.

My order was never delivered and I paid extra to have it delivered early in the day of our anniversary. Their customer service is a total joke. You get an online chat agent that keeps giving me a runaround promising that they're investigating and now they're promising to make the investigation a priority. It's now a month later! I tried to reach customer support and got an AI agent. When I finally had the opportunity to ask for a live agent, the call was disconnected.

DO NOT use this company for flower delivery. Despite written promises of a delivery date, the flowers I ordered were 3 days late and when they arrived, they were not at all what I had ordered. It was impossible to get past their AI bots to a real person to address my concerns (which they basically refused to address).

No Answer on delivery speak to someone over seas, this company is a scam

I ordered 12 roses with a vase and bow for my mom during an incredibly difficult day, as her dog was potentially going to be put down. We live about 2.5 hours apart, so I wanted to send her something to let her know I was thinking of her.

I paid approximately $85–$90, plus a tip, and specifically paid for expedited delivery by 1 PM on Friday. The delivery date was extremely important because my mom was leaving town Saturday.

The flowers never arrived Friday.

When they had not been delivered, I contacted customer service through chat and requested a refund. I was specifically told that a refund was being processed and that I would receive my money back within 1–6 days.

Instead, on Saturday, I received a notification that the flowers had finally been delivered. By then, my mom had already left town. I also discovered that the flowers were not delivered arranged by a local florist as I had initially expected. They arrived in a box, without water, and were left outside in Arkansas temperatures exceeding 100 degrees.

My mom did not return home and find them until Sunday. By that point, the roses were completely wilted. I provided the company with pictures showing their condition.

This is where the customer service experience became even more frustrating.

When I questioned why the refund I had already been promised was no longer being honored, I was told that their AI bot was the one that told me a refund would be issued. Apparently, because their own automated customer service system made that commitment, they did not feel obligated to honor it.

Their explanation for the wilted flowers was that putting them in water should allow them to "revive." They did not.

After numerous emails, chats, follow-ups, and a lengthy phone conversation, their final resolution was a 50% refund. I was told they would not consider anything beyond 50% unless I could provide pictures of the flowers on a day-to-day basis showing that they never improved.

That is an unreasonable expectation. The flowers were delivered a day later than the expedited service I paid for, without water, left outside in extreme heat, and I had already provided photographic evidence of their condition. My mother was also leaving town—which was the entire reason Friday delivery mattered in the first place. Expecting a customer to create a daily photographic record of dying flowers just to prove they remained unusable is ridiculous.

I did not pay 50% for Friday delivery. I did not receive 50% of the service I purchased. I paid full price for flowers to arrive by 1 PM Friday, and they did not arrive until Saturday.

What makes this experience particularly disappointing is that I originally would have accepted the refund I was promised Friday and moved on. Instead, the company failed to provide the expedited service I purchased, delivered flowers that were ultimately unusable, refused to honor the refund their own customer service system promised, and then placed an additional burden on me to prove over multiple days that wilted flowers did not magically recover.

After all of this, they are still unwilling to provide more than a 50% refund.

I would absolutely not recommend this service, especially for an important or time-sensitive occasion. If the delivery date actually matters, use a local florist instead.

Get told there is a wait on flowers and phone update is the same thing flowers are being made. 4 working days and still no delivery and getting the run around. Dont waste you're time on a 3rd party company and dont know were your order is. Seeing the same complaints im making! Stay away!

My experience was exactly as reported in the AI overview I've copied and pasted below. Learn from my bitter experience and don't be scammed! Common Issues Reported
Misleading Advertising: Customers frequently report that the delivered arrangements look nothing lik
e the expensive photos online, often arriving late, smaller, or substituted with cheap filler flowers.

Trustpilot
+1
Impersonation Tactics: The service has been investigated for setting up proxy or fake online storefronts that mimic real, local brick-and-mortar flower shops in various towns to trick people into thinking they are supporting a local business.

YouTube
·CBS Pittsburgh
+1
Poor Customer Support: Buyers note that it is nearly impossible to reach a helpful representative, and getting a refund or resolving a missing order is extremely difficult.

Yelp
+2
Unfavorable Ratings: The company is not accredited by the Better Business Bureau and holds overwhelmingly negative reviews across platforms like Trustpilot, Yelp, and consumer forums.

Reddit
·r/savannah
+2
Instead of using third-party wire services or questionable aggregator websites, it is safest to find a physical flower shop in your recipient's local area and call or order directly from their official website.

Scam! They did not deliver the flowers after deciding to switch the type of flower. They agreed to do a refund and never sent it so I called back and they lied and said it was delivered. Knowing it was a lie, they emailed me to say it was delivered from a bloomflowerdelivery.com so I wouldn't notice the email. When I called them to correct it I was the first caller in line. I was sent to the AI bot instead of the refund department and every time I called back I was "third in line" for a very long time before they forced a call back for which I was never called back. That is $165 I won't get back for flowers that were never delivered. I have cameras. They were not delivered and others have talked about this predatory practice of theirs. They will not refund the money of course. Also, they will pretend to verify the flowers that you ask for knowing that they can't fill the order with those flowers. They will have you pay the same price for the flowers that you don't want. When you cancel the delivery and request a refund, they will mark it as delivered and refuse to give you a refund by claiming it was delivered.

Flowers delivered were very much different than what was pictured. Also, no name written on the card so the recipient didn’t know who they were from. The flowers were left on the step and the recipient was home. the whole time.doorbell was never rung.

This outfit is a total SCAM. Avoid it at all costs. Its customer service is AI Bots. It doesn’t deliver and when you inquire as to status you get a complete run around. The customer service number is also run by bots and when your turn comes in line you are told no agents are available. Do not order from them.

If I could give less than 1 star, I would. My order was delivered a day late, our names were not included on the card (yes, I added our names and kind words for the card on the site) and the arrangement that was delivered was not even CLOSE to what I actually ordered and paid for. It was a hot mess!! Avoid at all costs!!!!!

What was delivered was not what was ordered as well as delivered late. Been trying to get my refund for almost a month now. Not able to contact a human to speak to, only computer responses that are completely useless. Completely unacceptable, this is the first of many reviews I will be completing. I would not and will not recommend this company at all. Company appears to be ashamed to publish to any actual contact info.

This company is a joke. They put on fake extra charges and don't deliver on time. Never use them - Run

My order was placed and I paid the extra fee for having it expedited. It was not delivered as anticipated said it would go out the next day and be delivered by 1 PM. Refund is not given and you cannot get a hold of a life person at all everything is a bot email text and phone calls are all AI bots.

Very helpful customer service and a beautiful arrangement! Excellent experience!

Incredibly poor service. I spent several hours back and forth with what I was eventually told was a customer service AI bot making promises the company couldn’t keep. They sent notice that my same day delivery allegedly arrived 2 days late after the recipient was gone, despite asking for a refund on the second day. Awful experience. Will never use again.

I ordered flowers for my sister for her birthday. I got charged twice. I tried to call the company and you can't get hold of a person, only an automated bot. I emailed the company with a screenshot of the 2 charges for 1 order, today via email they said they'd forward it to a representative to get it resolved. It's been 5 days since I sent the email now 6 hours since we exchanged emails about the issue. The flowers cost 140 dollars, I got charged for 140 plus another 143

Absolutely a disaster of a company. Do not use!! Tried to get me to pay twice, saying my first order didn’t go through even though it was clearly taken out of my account and got a confirmation. Trying to contact a human is nearly impossible, all communication is run by AI. They did not make the delivery date, even with 2 day prior notice and then the day after it was supposed to be delivered, I was told the flowers I ordered were out of stock and that they florist was just going to substitute different ones. No questions on what flower options I would like l, just “substitutes”. Finally I was let past the endless cycle of poorly written AI a real person was nice enough to give me a full refund(only reason it’s getting 2 stars)… posted in6-8days. We will see if that comes true. I will NEVER use this website again.

terrible. the customer service was awful. they emailed me to let me know my card didn't go through and then actually ended up charging me twice
I called the next morning as my friend had been discharged and I wanted to cancel or change address, they said they would be able to cancel and then delivered anyway so I didn't get a refund. Im still trying to get one of the charges removed