BoxLunch Reviews 

I placed an order online using reward* points for 1/2 of an order I wanted to place. When I tried to place the second 1/2 of my order using my 'coupons' I was told I could not redeem 'coupons' on that product even though the product had no other promotions to it and was a full-priced product. They website 'claims' you can cancel your order within 30 minutes but that is a TOTAL lie. I tried MULTIPLE times to cancel my rewards* order and then attempted to contact customer service who then told me that they COULD NOT cancel the order either??!!!??? Since when has a customer service department (especially for an online retail) NOT been able to cancel an order? Um, never until BoxLunch!
So now I have a product that is useless without the other half of it and I cant even return or refund it because I didn't pay for it with *paper* money.
This is not my first rodeo with BoxLunch's horrible business practices but it WILL be my LAST!
These people are complete crooks!

Box Lunch is a great place. I like the fact that every $1 you spend buys a meal for Feed America. They carry a lot of things that you would find at Hop Topic.

How do stores like this stay in business? Made an online order for Three items. Two items shipped and my PayPal transaction was “completed”. Four days later I receive an email that my Third item could not be fulfilled. Since it was PayPal, I had to receive a refund. The refund was only for 2/3 of the item’s cost. When I contacted Box Lunch some hipster named Rex or Beach or something gave me a garbage response claiming credit card payments are not charged, and to contact my credit card company for any issues, and a bunch of BS that did not make sense. I paid using PayPal, using PayPal Cash Plus Balance, No Credit Card even on my PayPal account lol. Basically, Box Lunch is as close to a sham of a company that Hot Topic uses to upsell cheap products they can not sell in their stores. I wish I would have read reviews of their business before wasting my money.

I order items for Christmas, when ordering it stated estimated arrival 18th-20th, it is the 24th, and I'm waiting for the store to tell me they have received the items. It is 3pm, and the store closes at 6pm. I'm trying to make Christmas dinner, as I checked every minute for an update!! I have no present for my son, totally disappointed and tomorrow wondering how I will explain it to my son!!! Never again!!

If it was even possible to give a -5 star rating i would. Placed order on 11/25. waited proper time 2 weeks later, package lost, asked for refund waited 2 week again and tells me my refund was never placed then they tell me they are refunding me my full amount It is now12/20 and my amount order was 132.27 they refunded me 121.77. When asked about it they were unable to compensate nor give me my 10.50 they owe me due to seasonal taxes Asked to receive a code or gift card or store credit and floor supervisor says they were unable to do so at this time. Asked to speak to supervisor and they were "unable to speak to me due to 1045pm at night central time for me." I have to call back in the morning to speak to someone yet again to see if they can even give that back to me. This literally has to do with the company end and business management and your tell me you can't even give me my full amount for items I NEVER RECEIVED. But you sure HAVE NO PROBLEM TAKING MY MONEY AND CANNOT EVEN GIVE ME MY FULL AMOUNT BACK. Never in my life have i had this much trouble with a company and as much as i shop there you would think that's the least you can do for this HELL Hole.

Wow this is the worst online ordering experience I have ever witnessed! DO NOT ORDER FROM BOX LUNCH!!!!

Duplicate orders.
Missing Order confirmation emails.
Impossible to sign into the website to check order status.
Website does not accept my password.
Wrong phone number associated with my order.
25+ minutes on hold and 2 emails later --- still no response from Box Lunch.

I repeat: TERRIBLE WEBSITE!!!! DO NOT ORDER FROM BOX LUNCH OR HOT TOPIC!

I ordered a board game from them for in store pick-up a while ago and A MONTH after I had placed my order the order tracking on the website still said "processing". Then a few days ago I got an e-mail saying the item had "sold-out" and they were cancelling my order. Except I listened to my voicemails from a week ago and found out that my order had arrived in the store for pick-up a few days after I placed my order but I never got an e-mail to go pick it up. Terrible communication.

WORST COMPANY EVER. Attempted to return a $250 Funko order due to the damaged packaging using the return label provided with the package. Weeks later, I have not received a refund. I tried contacting their customer service, who claims my package was lost, when the tracking number says it was delivered. Horrible company never doing business with them again.

So I live in AK and I was going to have a necklace that I wanted shipped to my P.O Box but then I decided to have it ship to my closest store because it was easier for me to do. For a while all it was telling me is that it was partially shipped so I contacted BoxLunch customer service and just got my email and HUGE thank to Alexander in customer service for his help! My package has been there since the 13 but because I never received and email telling me it was there he let me know he was going to call and inform them of the situation. I’m so thankful for their WONDERFUL customer service!!

Within a six week period I placed three orders with Boxlunch and one order with Hot Topic spending $1325.51 in all. My orders consisted of all Loungefly Disney bags that I purchased for Christmas gifts. For these orders I used an Ebates credit card along with their app for the cash back bonus. The last order I placed was the true bonus order. I used the cash back bonus that I received from Boxlunch, so truly saving $$.

Last week I tried to place orders on both Hot Topic and Boxlunch, and continued to receive messages informing me I was no longer allowed to purchase anything online due to the cash back rewards used by all sources. I was truly in disbelief.

This company has no idea how to appreciate the revenue that comes in from customers who have invested their time, effort and money spent on them. I will never spend another dime with any of the affiliates under Sycamore Partners. My guess is they will crumble soon due to these types of business practices.

I recently made an order online with Box lunch and it was a big order that also cost me allot. This was an international order, i have ordered from them before and the items came in OK condition. This time my order came in 3 boxes as it was a number of items. All 3 boxes that the items were shipped in were so badly damaged that before i even opened them i knew there were going to be damaged goods. I do understand that when shipping internationally things are out of the control of the sending company but i feel there can be ways to better box and protect items, especially because i am a collector and expect to receive items in a good condition. The boxes itself were very weak and not sturdy at all (This is also the reason why they looked so much worse). Paying a high fee for international shipping i would expect better stronger boxes and also a few Fragile stickers on the boxes as there were none. when i opened up the boxes as expected many of the items were very very badly damaged and really not worth the money i spent.
I was very disappointed with Box lunch and the quality of the items i received. Items that were even in sorting boxes were damaged and some even seem to be damaged before if was even shipped, so i assume because it is international they put stock that is already damaged as they know its a mission to complain and return the items. I know nothing will come of my ranting but just thought i would share my experience. I have bought many items from other US online stores and have received items in mint condition as they package well. There was very little bubble wrap even used to protect the items. I was really looking forward to the items and especially one that i even order 2 off but both were just put in a box with nothing to protect it and it was so damaged. I am really disappointed as i have mentioned before and feel like it was a big waste of money ordering from them.

I like the products from boxed lunch and would definitely buy in stores again but it’s impossible for me to buy online. My order was canceled 2 times once when I ordered it with my card and the second when my boyfriend ordered it from his card. I emailed customer service and they got back to me within a day and said they would keep canceling my order because my shipping address and my billing address are different because “it wasn’t a real address”. This is not a great way to make money as a company especially from someone who suffers from anxiety and can’t leave the house all the time to interact with people to buy the products in store. Im just glad I figured it out in time to use my box lunch cash and was able to use my free money

I love their stuff but...I live in NZ and was just about to buy $200 US worth of products, was so excited until I saw they were trying to tack on a $98 shipping fee, I'm sorry but that is beyond ridiculous.

Terrible company! Hot Topic and Box Lunch both have ripped off small artists and shops, putting designs on their products. Their art department must be lazy or untalented, since they apparently must browse ideas from other small shops or deviantArt, and replicate it. On top of that, the quality of their products are very low. Do not support either of these shops!

Contacting my credit card company to log a dispute and get my money back - maybe Boxlunch will respond to that as they're certainly not responding to my email about the faulty items I paid to have delivered by international shipping - complete waste of money. Not had a problem with orders until it came to receiving faulty ones, then it would appear that, despite having someone to post Instagram and Facebook ads, there's no-one available to reply to my numerous messages.

Love the clothes but the service received on their website is shocking

I've ordered from them a few times n both times were bad. Dont order pick up in store unless u wanna wait 2 months for it. It says online can take up to 14 to 21 not 60 days. Another time I ordered online n used a promo n was charged wrong. They charged me full price without promo used. Idk how their still open tbh

Box Lunch is terrible!! I ordered in store and because of their negligence of not getting a verification email the product I ordered is no longer available. It was a Christmas present for my son. Never shop their again!!

I've tried giving box lunch so many opportunities but on top of having rude employees at the box lunch nearest me with more than one incident. buying online and having a verification email only to have my order canceled takes the cake. get your act together. I will no longer be spending my hard earned cash here.

So I'm sure everyone has heard of Hot Topic which I'd say isn't the best store, but for some reason their lesser known store Box Lunch is amazing!! I've been a rewards member for a few years and all of my experiences have been positive. They have the best sales and even greater merchandise. They honor online discounts in store, they give rewards discounts that for me have ranged between $5 and $30, ship to store is FREE, and the employees are so helpful and fully invested in making sure you get the best deal. Just yesterday I bought an enamel pin online that normally would've been $8.90 plus tax, but betwen the sale and rewards discount, it came out to $1.77!! Definitely would shop here again and would recommend it to anyone into pop culture merchandise.