BoxLunch Reviews 

I honestly wish i could give zero stars to this. It's such a shame because I actually love the Hot Topic brand and company and I've never had an issue with them but Box Lunch? ooh boy, they are beyond terrible. I've tried 3 separate occasions to buy an item and each time it was cancelled. I know for a fact that I had funds in my account and that there was plenty of stock so there really should be no reason as to why my orders were cancelled with no reasoning. On my very last purchase ever with Box Lunch, there was a bag I purchased and I know for a fact I got the very last one because it said out of stock right after I put in all my information and after I used my reward. I got the email saying thank you for your purchase and all that jazz and then waited a WEEK just for them to say my order was cancelled. I sent an email asking why my order was cancelled but of course I've gotten no response. I like a lot of the items they sell but if they're just going to cancel every order of mine then I refuse to give any business.

I tried ordering an item from Box lunch. They canceled the order twice without any explanation. I first tried using pay pal and when that didn't work, I tried my other credit card. I finally emailed them and they said their system is requiring that the billing information be verified with my bank on a 3-way call. How do you even pay for something if they require a 3-way call with your bank. This is the most bizarre ordering system I have ever placed. They actually require 3 levels of security for a $50 order?

I ordered an item and used the discount cash for Box Lunch. They cancelled my order, refused to give back the coupon and blacklisted me from ordering because they said I had a charge back for Torrid 2 years ago. Per Torrid, Paypal and Am Ex this is not true. They were horribly rude and I will NEVER do business with them, Hot Topic or Torrid ever. I blog and am telling my story. HORRIBLE!

Sent
me my items in a trash bag. Never again.

Box lunch only:Made an order cause I wanted one item but to justify the crazy shipping I ordered a couple more. Just got notice that the one thing I actually wanted isnt available so I asked to cancel the order.I was told its in the final stages of shipping and I only had an hour after ordering to cancel yet they took 4 days to tell me my item isnt available.

Decided to order a bag from them on their online store since they were having a 30% off sale site wide. A few days later hadn't received tracking so I called and they assured me I would get it in to estimated 4-10 days. 7 days after my order I received an email telling me they cancelled my order! This was my first time buying anything from them and I don't plan on giving them my business again. Just avoid this place.

Their customer service is so bad. I ordered two items from there, got a confirmation number and everything. I email and email them to get an update on my order and I get nothing. So I go on my account and check and the orders not there. Went to my bank account and the money that they took out from the order is back in. I don't know what happened but i couldn't get ahold of them thru email. I've ordered three times from them online and they NEVER send a shipping confirmation email. You literally have to get ahold of them each time to find out about your order status

I ordered a purse, and was told that I would receive it 2-3 days after it shipped. I checked the site's FAQ, and they claimed that it takes 1-2 days to process each order. It took over a week to 'process' my order, and then, all they did was print a shipping label- it took an additional week for them to actually ship my package. It's now been yet another week, and I still have yet to receive the package. I've tried half a dozen times to get an explanation or any sort of refund since it's been over three weeks since I was supposed to receive my item. Do not order from BoxLunch, ever. It is a scam, or at the very least, an incredibly crappy business.

This is for BoxLunch only. I tried to order an item and it was listed incorrectly on the site. I called them about it and they had no information. I ordered the item with the best information I had and received a completely different item. I have called them, stayed on hold forever, left my number for a callback twice and no call back. I emailed them to get back to me and no response AT ALL. It's been weeks. Now I have to find a store to try and return this useless item. The prices and items look good but this seems to be a scam? I can't tell. I adore Hot Topic but this BoxLunch thing is a rip off, best I can tell. This was my first and last experience with them. I will not ever be ordering from them again.

WORST!! company i have ever dealt with. I placed my order on cyber monday and over a week later they finally claimed to have shipped my order but when I checked the tracking all they did was print a label. I tried emailing them about it and got no response and when i called all they told me was that their warehouse was overwhelmed and if I still don't get the items within the next few days to call back. When I called back they told me that the items I ordered were out of stock in which they never informed me about. So not only did they lie to me about shipping my items, they weren't even in stock and kept me in the dark the whole month I've been waiting and now I am out gifts for my family. I will never be doing business with them again!

I have been trying to order two items from this site for over a month. First I specifically waited to order my NBC suitcase for cyber Monday to save some money. I had tried to purchase it all night since Monday at 2 am. it would not go through so I had to call early in the morning to order it. I finally got it ordered through the phone and received an order confirmation number. I waited until the next Monday, (Keep in mind, I gave them a week for a shipping confirmation email, which they did not need.) I called and asked about my order and they said that the order was cancelled because of some issue with the payment. I spoke with a woman and I asked her why there was no cancellation email and that I needed it for the end of the week cause I was traveling. She offered free overnight shipping and we tried in another CC, the next day I received no shipping confirmation so I called again. Then they tell me that the order was cancelled again (I again did not received and email with the cancellation) because it was out of stock. I looked online and the item doesn't show as out of stock, I even attempt and order to see the time frame for shipping and stock issues never show. At this point I give up, super upset because I really wanted the item for my trip to Mexico. Now, my husband ordered me a NBC backpack for Christmas also on Cyber Monday (which I just found out because he never received it). It is now December 22, and it did not arrive yet? so he tells me and gives me the order confirmation number and asks me to call (He knows I will set them straight). I called and they tell me the order was cancelled because the payment information. I again tell them (yell) that I did not receive a cancellation email, to which he says that he will make note that the cancellation email was not sent. But seriously, he made it sound like it was a one time mistake, which it has happened now 4 times. The experience was awful, disheartening, and very, very unprofessional. Prices are expensive, so if I'm paying this much for an item that is this exclusive I would expect a service that is up to par.

Cool stuff BUT Logistics are lacking - be prepared for 10+ days ship time with no warning. I ordered an item on DEC 16 as a gift for xmas and the item didn't ship until DEC 19 PM with a target arrival of DEC 28! When I called customer service they informed me that they had been advertising a DEC 15 cutoff for xmas arrivals for weeks. I informed them that I don't know anything about their advertising, I just found their store online and bought something 9 days before xmas expecting it to be there. The website gave no warning about the risk of it no getting there. She offered for me to buy another one and ship it overnight. Why would I want to spend more money on the same item because they have no idea what they are doing? I've ordered at least 5 items from 3 other websites since DEC 16 and have already received them, most with free shipping!

Order on monday and still hasnt shipped on friday and keep getting the run arround that it takes 5-10 days for delivery but wont say when it will ship dpnt order online they just waste your time and take your money.

The online pricing is cheaper than the in store price and any in-store promotion, but if you see something in the store that you like: get it. I learned the hard way in trying to save 10 dollars by purchasing online. My order took over 19 days to arrive because the first 2 times Box Lunch "lost" my order. The 3rd time they shipped it overnight but the item didn't get picked up from the warehouse until the 2nd business day. The customer service response is also inconsistent because they responded to my Twitter but not through the web submission. AND they kept telling me I was at risk of not having my order filled because of limited stock. All 3 of my items arrived but then there was an issue with 1 of the product. The quality of the tshirt fabric sent to me was much thinner than the product in the store.