Bristolparkandfly Reviews 

I've used this company for the last 4 years, for 3 or 4 trips per year I've never had a problem the company is run very professionally Sayjel and Russel are always ready to please, and Paul the in-house Private Taxi driver is always friendly on time on the outward and inward flights, never had to wait longer than a few minutes either way. The parking is 100% secure a bonus is you park the car yourself and take the keys with you, and that's where it stays until you return. No other person has access to your pride & joy, I know some parks take & drive your car upto 12 miles from where you dropped it off and then parked in a muddy field, this is definitely not the case with this company, you can leave for your well earned holiday knowing your vehicle is safe & Secure. Personally I wouldn't dream of using anyone else, last time I used them was 2 weeks ago (April 16th) and I'm booked in again next month, (23rd June 2024) and know that the previous excellent customer service will continue for which I thank you Rgds Steve.

Last week parked the car very early morning, it was dark but no driver present to take us to Bristol airport, phoned the landline and mobile contact numbers but no reply. After a few times of calling, I received a text message saying driver has already left as we were 15 minutes late. If that was true the driver should have called us as we were coming from Cardiff. We were left stranded and nearly missing our flight and had to get a Uber to take us to airport. On the way back had to get another Uber to take us to the car, which cost us more again. Very BAD unreliable service which I would not recommend.

Used Bristol park and fly on a recent trip and I was very happy with the experience.
The taxi from the parking was waiting to take us to the airport. Upon our return, which was after 11pm, a taxi was booked for us to get back to the parking location.
Overall, I would recommend them and I would use them again.

We used the meet and greet with bristolparkandfly. Honestly I don't understand the bad reviews here. The car was collected within 30 minutes of calling them, The guy who collected was polite, prompt and friendly. On the way back arriving today we called and they said 30 minutes and again arrived promptly and on time. The guy delivering our car back did mention the mess of our car. And it was a fair statement, We can only appoligise he had to drive our dusty old car with taped up window. Unfortunately time had not been on our side before traveling with our severely autistic son and long work hours. So we really would like to appoligise for this. However we would fully recommend bristolparkandfly to others and especially family's who struggle with disabled children. The price and service was faultless. We will use you again in future. Thanks to both drivers and the company for making a stressful holiday that little bit less stressful

The help, information and ease of travelling to the airport are second to none. This was the most stress free, friendly, value for money service I have ever discovered when flying from Bristol. Thankyou to Sayjel and Paul for your help and kindness

This is such a good find. Stayed overnight before an early flight from Bristol the following morning, parked for the duration of the trip and transferred to airport and back. The room was great - clean and comfortable with a nice en-suite. The bed was extremely comfortable for a good night's sleep before an early start. The communications throughout are excellent. I had queries before booking, and got an instant response. Once booked, the texts with instructions were clear and the number and name of driver provided for the 4.00am transfer (as well as a couple of other numbers to contact if we experienced any problems) - this arrived spot on time. Got a text the day before we were due to return with instructions for the transfer back - phoned as soon as we had cases and they arrived within 5 minutes. Couldn't fault the whole experience. Will definitely use again and have recommended to others already. Thank you for making it all so seamless.

Called company on arrival back in Bristol. Firstly phone continually rang & rang - tried for 15 mins. Eventually the company called us back and said there phone was playing up. They advised car would be with us 30/45 mins. We only had hand luggage after 1 hr car still didn't arrive, I called them again - they answered straight away this time !!!!! To be told another 15 to 20 mins they would be with us. Standing outside in the cold at 1.30am isn't fun. We were 2 adults and thankfully no elderly or babies with us. Terrible customer service WON'T use them again. Car eventually turned up, we drove off then realised as its keyless it wasn't our key !!!!!!!! Complete disaster

I would never use this company again, I booked 3 weeks of parking, but sadly had to cancel the trip, when my wife became seriously ill, even though I cancelled 27 days before my arrival date, I was not even offered a partial refund, thankfully every other company I had booked with were far more understanding and refunded me in full, i also had to email and then phone twice to get any response from this woeful company Sampson

Used the company Bristolpark and fly for our holiday June 14-29. Extremely pleased! Our driver met us in the secure carpark at 12.00 as per the booking and took us to departure drop off. We received a texto when our plane landed to remind us to contact our driver. We phoned him once we had collected our luggage and he confirmed he would meet us in 4 minutes in a red galaxy. This is by far the best transfer service we have experienced and we will use them each time we fly from Bristol.

Left abandoned at the airport at 3am no communication from their driver who had ignored all my texts and calls for the whole day , had to pay for our own taxi and now ignoring request for a refund. Found several other people stranded outside with children same issue as us, nobody answering their calls ..shockingly bad ..DO NOT USE THESE AMATUERS. .had the cheek to blame it on a miscommunication...when in fact there was no communication at all.

I used their long-term parking service called "Bristol Park and Fly" and it was awful. On the drop-off date the Arrow taxi service arranged by "Bristol Park and Fly" was not there. It was only after I had looked up and contacted the Arrow taxi service directly, that I was provided with a transfer. On the way back, the service was no better. There was only an answering machine at "Bristol Park and Fly". It took them well over an hour to give me a ride back. Save your time and yourself from freezing while trying to make them work—stay away from "Bristol Park and Fly".