Not had Careline24 fall alarm long but pleased so far. It arrived quickly & set up was simple. The wristband looks like my daughters fitness tracker. I have sensitive skin but find it comfortable & u... Toon meer
Bedrijf heeft geantwoord
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Excellent service. We looked around the many companies in this field and the price and locally based service of Careline 24 made it stand out from the others. We set up the phone numbers and thei... Toon meer
Bedrijf heeft geantwoord
Very helpful staff but alarm delivered with incorrect cable, so didn’t connect. This left my almost 86 year old mum feeling that the alarm “wouldn’t work” and undermined her confidence in having one.... Toon meer
Bedrijf heeft geantwoord
Fast delivery, easy to set up and also to do a test call, which checks everything is working properly,very polite lady on call answered by using my mums name which I thought was very nice and reassu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We offer the UK's most affordable careline service, monitored 24/7 by our leading call centre. Rest assured your loved ones are safe. Find out more.
Contactgegevens
Unit 2 Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, Verenigd Koninkrijk
- 0800 180 8545
- support@careline24.co.uk
- www.careline24.co.uk
4,4
Uitstekend
150 reviews
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Very quick and easy to set up
Very quick and easy to set up, with a friendly assistant at the end of the phone line. Provides so much peace of mind, knowing that a frail loved one would be able to get help if they should fall.
Thank you
8 april 2022
Antwoord van Careline24
Hi Katrina,
Thank you for taking the time to leave us your review. It's wonderful to know that you have peace of mind going forward for your loved one.
Kind regards,
Vikky
The call centre was very helpful and…
The call centre was very helpful and made it very easy for my mother to understand the contract.
The equipment arrived within two days of the inquiry.
Also very easy to install.
Thank you for all your help
Caroline Cooper
7 april 2022
Antwoord van Careline24
Hi Caroline,
It's wonderful to hear that our customer service team were able to help you and your mother :) also, great to know you found the alarm easy to install.
Kind regards,
Vikky
Efficient Service
We have just purchased a plan for my stepmother. From start to finish i.e. requesting a brochure and then ordering a pendant it was a seamless process.
We today installed the equipment and tested the pendant. The person who answered the test call was very efficient so we have every confidence in it being the same service if she has to use the pendant.
31 maart 2022
Antwoord van Careline24
Hi Chris,
I'm so pleased to hear from requesting a brochure to placing a test call was a seamless process for you :) It's wonderful to know that you and your stepmother have confidence in our service!
We hope this brings you all peace of mind going forward.
Kind regards,
Vikky
Professional & efficient service.
30 maart 2022
Antwoord van Careline24
Hi John!
Thank you for your kind words and for taking the time to leave us your review.
Kind regards,
Vikky
Jenny's help
I received my Careline and contacted Jenny at Market Rasen Surgery and she visited me in my home and set it up. Without her help I could not have done it on my own.
30 maart 2022
Antwoord van Careline24
Hi Marion,
Thank you for letting us know that you required assistance in setting up your careline alarm, I'll pass your feedback on to the relevant department.
Kind regards,
Vikky
The pressing of my pendant
It was thought that I had pressed my new pendent ,this I did not do,My family
we’re in France skiing and a phone cal had t be made y them to find if I was alright but was out walking and not at first able to reply.I wonder if I really need
the worry this can cause in having what was my first week with theCareline24 ?
Kindest regards Sylvia Kidd.
25 maart 2022
Antwoord van Careline24
Hi Sylvia,
I'm sorry to hear that your pendant was triggered when help was not required. Sometimes when putting down a pendant to leave the home the button can be pressed and will raise an alert without you knowing.
If you had been home we would have spoken to you on the base unit or via a call to your home :) when we are unable to make contact with you directly, we do then contact key holders to ensure that you are safe.
Would you be able to get in touch with us and provide a mobile number? This way, should a call of this nature happen again, we can contact you directly before contacting your keyholders to reduce any worry for you and your family.
Warm regards,
Vikky
The apparatus arrived quite…
The apparatus arrived quite quickly...but there seemed a lot of unnecessary emails before it did..like asking for info I had already provided.
I have set it up today...and there again instructions are confusing...example it has 3 led lights...which should show if its functioning...mine doesn't.. I made a test call..and asked about it...reply wasn't exactly reassuring...said they were only for them setting it up..and would go when our call ended...so obviously hadn't understood what I meant...However it works altho these 3 lights are off.
As this is designed for us older folk ..myself i found it quite stressful...so if you need one ..suggest you ask someone younger to organise it for you....
24 maart 2022
Antwoord van Careline24
Hi Ronny,
Thank you for taking the time to leave us your feedback, we really appreciate it as it helps us to continuously improve our service.
I will pass your feedback onto our marketing department for their consideration - also, if you need any help or have any queries regarding your careline alarm, please give us a call on 0800 180 85 45.
Warm regards,
Vikk
Easy to follow process and easy installation.
Easy to follow process and equipment delivered within two days of completing my order. Equipment easy to install following clear instructions.
15 maart 2022
Antwoord van Careline24
Hi Ron,
I'm so pleased to hear you found the process easy and the equipment easy to install following the instructions :)
Kind regards,
Vikky
Very good pleased
10 maart 2022
Antwoord van Careline24
Hi Anthony!
I'm great to hear your feedback, thank you for taking the time to leave us your review :)
Kind regards,
Vikky
We are really impressed with everything…
We are really impressed with everything from the alarm, to the Careline staff. So easy to install and your communications from order to set up was first class.
6 maart 2022
Antwoord van Careline24
Hi Eileen!
I'm so pleased to hear that you were impressed with everything from start to finish! I'll make sure to pass your kind words onto the team :)
Kind regards,
Vikky
Very quick service
Very quick service. Easy and clear instructions to install
Very clear operator on the answer phone especially as I am deaf and find difficult to hear on a phone at times
Feel more confident in my own home as I live on my own and have difficulty in walking at times
2 maart 2022
Antwoord van Careline24
Hi Vivienne!
It's wonderful to hear that you feel more confident in your home with your careline alarm :) it's great to hear your positive feedback from placing your order to placing a test call.
Warm regards,
Vikky
Excellent service from Careline24
Excellent service from Careline24. Equipment was easy to order and install. Staff in the control centre were very polite when we did the test call. I and my family now feel reassured that they are available should I need them. I would definitely recommend Careline24
2 maart 2022
Antwoord van Careline24
Hi Maureen.
It's great to hear your feedback on our service! It's wonderful to know that you and your family all have peace of mind going forward that help is at hand should you need it. Thank you for your recommendation.
Warm regards,
Vikky
Reasonably priced and easy to install
Reasonably priced, and easy to install. My father in law accidentally pressed his alarm and the lady who responded was pleasant and professional.
I am pleased so far.
27 februari 2022
Antwoord van Careline24
Hi Susan,
It's great to hear your feedback on our monitoring team and that you are pleased with the service so far :) thank you for taking the time to leave us your review.
Kind regards,
Vikky
Do Not Buy This Product
Do not buy this product. My Mother who has dementia fell twice and neither time did the alarm work. I was told after first fall it was not a hard enough fall, the second fall she broke her hip and again it did not activate. I found her on floor blue around the mouth and then called paramedics. I have returned the equipment , l will not get a refund under the Terms and Conditions despite the fact it did not do what l purchased it to do therefore resulting in a life threatening situation. Be aware this is not suitable for people who do not have the mental capacity to know to press the pendant therefore contradicting its sales patter.
In response to Vikky, after my Mothers first fall we reported this to customer services, this report however was not logged, also on return of the unit they also failed to send the confirmation letter to confirm they had received it so l had to follow that up myself,so administration not great. l also take issue as l purchased the fall censor so l would have peace of mind if my Mother did not remember to press button. The fall broke her hip so must have been a heavy fall.
22 februari 2022
Review zonder uitnodiging
Antwoord van Careline24
Hi Michelle,
Thank you for taking the time to leave us your review; we appreciate all feedback as it helps us continuously improve our service.
We understand that the cancellation arose from your mother entering a care home facility, with each careline alarm plan there is a minimum 12-month contract period along with a 14-day cooling-off period. If a request to cancel the service after the 14-day cooling-off period is made, it is in our terms and conditions (section 10:2) that all charges are due to the end of the minimum contract period.
If there were any worries or discrepancies regarding the equipment, our customer service team would have happily helped advise and in some instances replace any equipment, should this be necessary. Every piece of equipment is tested by our technical team before dispatching to ensure they are working correctly, although rare, on occasion the fall sensor may not be triggered by a fall due to the fall's impact. Our customer service team ensure each customer is made aware that users will be required to push the alarm button on the fall sensor in this situation.
We understand that purchasing a device such as a fall sensor brings with it an element of trust that a device will trigger in the event of a fall. Because of this, we give clear guidance on the aspects of the fall, required to create an automatic trigger. However, we also agree that sadly not every fall or situation can be picked up by the technology, which like any piece of equipment is not infallible. Therefore, they have an integrated button on them. Sadly, where a user is no longer able to recognise the need to push for assistance, no matter the circumstances, it may be that the service we provide is no longer adequate. We hope that mum makes a speedy recovery and settles into her new home.
Kind regards,
Vikky
Antwoord van Careline24
Hi David!
Thanks for taking the time to leave us your review, we hope your alarm will bring you peace of mind going forward :)
Kind regards,
Vikky
Superb!
Ordered a fall alarm for dad and it was delivered and installed the following day. Superb service and follow up. Highly recommend.
20 februari 2022
Antwoord van Careline24
Hi Ross!
I'm so pleased to hear your feedback on your order, delivery and follow up :) I'll make sure to pass this on to the team.
Kind regards,
Vikky
Luckily not had to use in an emergency…
Luckily not had to use in an emergency yet but did a trial run which worked perfectly
18 februari 2022
Antwoord van Careline24
Hi Sue!
I'm so pleased to hear your test call went perfectly :) I hope you never need to use the alarm but will provide you peace of mind going forward!
Kind regards,
Vikky
Antwoord van Careline24
Hi Dianna!
Great to hear your feedback on the service :)
Kind regards,
Vikky
Excellent Super quick service
11 februari 2022
Antwoord van Careline24
Hi Sarah!
I'm so pleased to hear your feedback on our service :)
Kind regards,
Vikky
Very helpful in every respect
Very helpful in every respect. All my emailed questions were answered quickly and efficiently.
31 januari 2022
Antwoord van Careline24
Hi Maureen!
I'm so pleased to hear you found our customer service team helpful in answering all of your questions :)
Kind regards,
Vikky
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