Not had Careline24 fall alarm long but pleased so far. It arrived quickly & set up was simple. The wristband looks like my daughters fitness tracker. I have sensitive skin but find it comfortable & u... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service. We looked around the many companies in this field and the price and locally based service of Careline 24 made it stand out from the others. We set up the phone numbers and thei... Toon meer
Bedrijf heeft geantwoord
Very helpful staff but alarm delivered with incorrect cable, so didn’t connect. This left my almost 86 year old mum feeling that the alarm “wouldn’t work” and undermined her confidence in having one.... Toon meer
Bedrijf heeft geantwoord
Fast delivery, easy to set up and also to do a test call, which checks everything is working properly,very polite lady on call answered by using my mums name which I thought was very nice and reassu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We offer the UK's most affordable careline service, monitored 24/7 by our leading call centre. Rest assured your loved ones are safe. Find out more.
Contactgegevens
Unit 2 Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, Verenigd Koninkrijk
- 0800 180 8545
- support@careline24.co.uk
- www.careline24.co.uk
4,4
Uitstekend
150 reviews
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Very satisfied with my purchase
Very satisfied with my purchase. The website is a nightmare!
28 januari 2022
Antwoord van Careline24
Hi Mrs Green,
I'm so pleased to hear you are very satisfied with your purchase :)
Thank you for your feedback regarding our website, if you wouldn't mind sending us an email to; support@careline24.co.uk - on the issues you found using our site, we would really appreciate it!
Kind regards,
Vikky
Delivery
Delivery, service and people all great. Trying to complete your forms on line is not as clear and concise as it could be.
It took me a while to gather the necessary personal information together, maybe I was timed out. Disappointed to get an email a few days later to say I had not complete this information and my order would be on hold until completed. It had picked up the bank information successfully. A clear indication that each section had been completed fully, would have helped.
12 januari 2022
Antwoord van Careline24
Hi Ann,
I'm pleased to hear that you found the delivery, service and team great.
Thank you for your feedback regarding the website, I'll make sure to pass this on to the marketing department.
Kind regards,
Vikky
Arrived promptly and thrilled with the…
Arrived promptly and thrilled with the service so far
23 december 2021
Antwoord van Careline24
Hi Mrs Clark!
Wonderful to hear you are thrilled with the service so far :)
Warm regards,
Vikky
easy to set up and did a test and works…
easy to set up and did a test and works with a very quick response
23 december 2021
Antwoord van Careline24
Hi Alan!
Great to hear you found the set up easy and your test call went smoothly :) thank you for taking the time to leave us your review.
Kind regards,
Vikky
Initial service has been excellent
Mum’s Careline arrived yesterday and I found it very easy to set up and install. Mum (who is almost 96 and registered blind) was a bit hesitant at first, but after the test call with a very friendly sounding advisor, she’s fine with it now. I rang Careline back today, to update them with contact numbers and to let them know that the free key safe was not included in the package, and was again greeted by a very friendly advisor, who sorted everything - no problem. Although mum and I are very new to Careline, I would say that the unit and pendant look very well made and telephone contact so far has been excellent. Thank you.
3 december 2021
Antwoord van Careline24
Hi Cheryl!
I'm so pleased to hear your mum is comfortable with her careline alarm :) and that you received excellent customer service from the team, I'll feed this back to them.
Warm regards,
Vikky
Care Line
Received very promptly. I found it easy to sort out and asked a neighbour to fit our key box up. Test was easy. Fortunately haven’t had to use the service yet
1 december 2021
Antwoord van Careline24
Hi Rosemary!
I'm so pleased to hear you found the installation and placing a test call easy. We hope your careline alarm brings you peace of mind, should you ever need it :)
Warm regards,
Vikky
easy to set up and order would recommend
28 november 2021
Antwoord van Careline24
Hi Michael!
I'm so pleased to hear that you found the set up and order process easy! Thank you for taking the time to leave us your review and for your recommendation :)
Warm regards,
Vikky
Antwoord van Careline24
Hi LF!
Really great to hear you've had a great service from start to finish :) thank you for taking the time to leave us your feedback.
Kind regards,
Vikky
Seems like a good piece of equipment
Seems like a good piece of equipment, easy to contact manufacturer, very helpful on the phone offering technical info and advice. Prompt delivery and very easy to install and set up. When tested, operator was very helpful and polite, very pleased and satisfied, thanks.
11 november 2021
Antwoord van Careline24
Hi Rob!
It's great to hear you are pleased and satisfied with the service from ordering your alarm right the way through to testing :) thank you for taking the time to leave us your review.
Kind regards,
Vikky
Easy process
Easy to order, even easier to set up and the test call worked really well. I feel much better knowing my parents have a safety net if they can’t get to the phone
4 november 2021
Antwoord van Careline24
Hi DS!
It's great to hear your feedback, from ordering the alarm right the way through to placing a test call that the process was easy for you :) It's wonderful to know you have peace of mind moving forward for your parents.
Warm regards,
Vikky
Easy to order and set up once I’d…
Easy to order and set up once I’d realised where the on/off switch was!
4 november 2021
Antwoord van Careline24
Hi Ross,
It's good to know you found the order process easy :) thank you for the feedback regarding your alarm, I will pass your comments onto the marketing team.
Kind regards,
Vikky
Excellent service
Excellent service, easy to set up helpful staff who explained every thing
15 oktober 2021
Antwoord van Careline24
Hi Peggy,
It's lovely to read your feedback on the service! I will feed your comments back to the team :)
Warm regards,
Vikky
Such friendly and helpful staff
Such friendly and helpful staff. Nothing was too much trouble for them answering my queries and instalation was so simple only took 5 minutes and all was set up.
15 oktober 2021
Antwoord van Careline24
Hi Liz,
It's great to read your review regarding our team and that you found the installation simple to do :) I will feed this back to appropriate teams.
Warm regards,
Vikky
Missing item reported with delivery
Missing item reported with delivery. Customer service posted a replacement immediately. Many thanks.
15 oktober 2021
Antwoord van Careline24
Hi Alan,
It's great to hear that the customer service team were able to replace your missing item quickly! Thank you for taking the time to leave us your feedback.
Kind regards,
Vikky
Great product
The Careline was easy to set up and all is good. Very reassuring to know that help is immediately at hand should we need it
9 oktober 2021
Antwoord van Careline24
Hi Jackie,
Its lovely to hear you have reassurance with your careline alarm and that you found to the set up easy. Many thank for taking the time to leave us your review :)
Kind regards,
Vikky
all is as should be it is loud enough…
all is as should be it is loud enough for me to hear when button pressed sets my sons mind at rest
8 oktober 2021
Antwoord van Careline24
Hi Ian,
Great to hear your sons have peace of mind with your new alarm :)
Warm regards,
Vikky
How effective Careline24 seems to be.
We recently bought Careline24 and not had to use it yet but this morning my husband just tapped his knee and immediately a member of Careline24 asked if he had fallen because the equipment is so sensitive it picked up his movement.
16 september 2021
Antwoord van Careline24
Hi Mr & Mrs Aplin!
Thank you so much for taking the time to leave us a review, we hope you are happy with your careline alarm, if you would like to discuss the sensitivity of the alarm, please feel free to give us a call :)
Warm regards,
Vikky
Ordered the catalog
Ordered the catalog, which came very quick; I phoned to ask a few questions, which were answered, the person I spoke to was very polite.
The order came the next day, setting up was easy.
15 september 2021
Antwoord van Careline24
Hi Sharon,
It's great to hear about your positive experience with us! From enquiry right the way through to installation. Many thanks for taking the time to leave us your review.
Kind regards,
Vikky
Antwoord van Careline24
Hi Margatet!
Wonderful to know that you found the service excellent and easy to set up and use :)
Many thanks for your review,
Vikky
Antwoord van Careline24
Hi Andy,
Thank you for taking the time to leave us a review! It's great to know you found the setup easy to do and received great service :) I will feed this back to the team.
Many thanks,
Vikky
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