Not had Careline24 fall alarm long but pleased so far. It arrived quickly & set up was simple. The wristband looks like my daughters fitness tracker. I have sensitive skin but find it comfortable & u... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service. We looked around the many companies in this field and the price and locally based service of Careline 24 made it stand out from the others. We set up the phone numbers and thei... Toon meer
Bedrijf heeft geantwoord
Very helpful staff but alarm delivered with incorrect cable, so didn’t connect. This left my almost 86 year old mum feeling that the alarm “wouldn’t work” and undermined her confidence in having one.... Toon meer
Bedrijf heeft geantwoord
Fast delivery, easy to set up and also to do a test call, which checks everything is working properly,very polite lady on call answered by using my mums name which I thought was very nice and reassu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We offer the UK's most affordable careline service, monitored 24/7 by our leading call centre. Rest assured your loved ones are safe. Find out more.
Contactgegevens
Unit 2 Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, Verenigd Koninkrijk
- 0800 180 8545
- support@careline24.co.uk
- www.careline24.co.uk
4,4
Uitstekend
150 reviews
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Antwoord van Careline24
Hi Andrew!
It's great to know things are going well with your careline alarm. I'll feed your comments back to our team :)
Many thanks,
Vikky
We ordered a pendant alarm plan for my…
We ordered a pendant alarm plan for my father in law from careline 24 and it came the next day and was so easy to set up , now we can rest assured that if he feels unwell he will get the help he needs as soon as possible and was so reasonably priced .
5 september 2021
Antwoord van Careline24
Hi Susan!
It's so great to hear that you now have peace of mind for your father in law :) your feedback is really appreciated by us, thank you for taking the time to leave us your review.
Warm regards,
Vikky
Great service and delivery
Great service and delivery. Easy to set up . Now feel more secure for my mum on her own . She is delighted to wear it .
1 september 2021
Antwoord van Careline24
Hi Sheelagh,
I'm so pleased you received great service from placing your order through to delivery and found the setup easy :) Great to know not only that your mum is delighted to wear it but you feel more secure knowing your mum has help should she need it.
Warm regards,
Vikky
Everyone was very helpful and all went…
Everyone was very helpful and all went to plan
25 augustus 2021
Antwoord van Careline24
Hi Margaret,
Wonderful to read that everyone was helpful :) many thanks for leaving us a review!
Warm regards,
Vikky
I haven't used the alarm in an…
I haven't used the alarm in an emergency as yet but the set up instructions were easy to follow. The test was successful, infarct a few days later, unknowingly my wrist sensor set the alarm off and the staff answering were so pleasant. For peace of mind I'm so pleased I have it and that it is answered immediately.
23 augustus 2021
Antwoord van Careline24
Hi Alfred!
Wonderful to read your review that you have peace of mind and are pleased with the alarm - great to know you found the instructions for setup easy to follow. Many thanks for taking the time to leave us a review :)
Warm regards,
Vikky
Excellent but have only received it ten…
Excellent but have only received it ten days,
19 augustus 2021
Antwoord van Careline24
Hi Brian,
Thank you for taking the time to leave us your review :) It's great to hear you've found it all excellent so far. We hope you don't need to use it, but have peace of mind knowing that there's help at hand, should you need it.
Warm regards,
Vikky
Very helpful supportive and kind lady…
Very helpful supportive and kind lady for ordering
19 augustus 2021
Antwoord van Careline24
Hi Katherine,
It's so wonderful to read that you received a supportive and kind response from our customer service team. :) Your feedback is really valued by us, I'll make sure to feed this back to them.
Warm regards,
Vikky
Antwoord van Careline24
Hi Mrs Hughes,
Great to know that the alarm is well suited to your needs :)
Warm regards,
Vikky
Easy to setup and friendly advisor when…
Easy to setup and friendly advisor when required
5 augustus 2021
Antwoord van Careline24
Hi Dave!
Many thanks for taking the time to leave us your review, we really value your feedback. Great to know you found the setup easy and that you were greeted by our friendly customer service team when required :)
Warm regards,
Vikky
Very fast and efficient- delivery…
Very fast and efficient- delivery within a few days of ordering, easy to set up, fast response to test call - can't fault it! Peace of mind at last!
31 juli 2021
Antwoord van Careline24
Hi Sarah,
It's really great to read your review and that you received great service from placing your order through to testing the alarm :)
Wonderful to hear that you now have peace of mind moving forward, many thanks for taking the time to leave us a review.
Warm regards,
Vikky
Excellent product and service.
Can't fault the service or prduct, excellent and simple to install.
29 juli 2021
Antwoord van Careline24
Hi Marian,
Wonderful to read you found the installation simple and that you can't fault the service :) thank you for taking the time to leave us a review.
Warm regards,
Vikky
A reassuring necessity
I would just like to say a big thank you to Caroline 24 for your excellent service. I got your sensor watch for my grandma who was a little reluctant. When it’s been triggered by mistake your staff have always been reassuring to her. Last weekend she had a fall, your service kicked into action and one of your staff Zoe called the necessary people. The neighbour was instantly contacted and within minutes she was inside and an ambulance called. Zoe continued to ring to ensure my grandma was ok. Your service was first class, thank you.
3 juli 2021
Review zonder uitnodiging
Antwoord van Careline24
Hi there,
So sorry to hear that your grandma suffered a fall last weekend, we are wishing her a super speedy recovery!
It’s so great to hear that help was on hand very quickly, we hope that the careline alarm will continue to provide you and your grandma with peace of mind going forward.😊 I’ll pass your message onto the whole team at the office.
Kind regards,
Vikky
Refund
Quick to dispatch and take the money however when a refund is due it can take 28 days and then it’s refunded by cheque, they received the items back on 1st June, I know it’s been received and have spoken to them twice after being told I would receive my refund within a few days after the quarantine of 72 hours was over. Then told the above when I phoned to say I hadn’t had it. Still not even received an email to say they are processing the refund, which is what it says you will get. We shall see what the 28th June brings
22 juni 2021
Antwoord van Careline24
Hi Lynn,
I completely appreciate how frustrating it can be to wait for a refund!
As you know from the letter we sent you, we typically say it can take up to 28 days for a refund to be processed. While we try our hardest to speed this up, COVID-19 restrictions are slowing this down a little bit at the moment unfortunately.
In your particular case, I’m pleased to tell you that we popped your cheque in the post yesterday, so it should be with you very soon 😊
On a wider note, thank you for bringing our attention to the notification you received after returning the equipment. We’re certainly going to take a look at improving this for the future.
Be sure to look out for your cheque in the post in the next few days, and should you have any further concerns please do not hesitate to give us a call.
Kind regards,
Vikky
Antwoord van Careline24
Hi Lee,
Great to know things are going well, thank you for the recommendation!
Many thanks,
Vikky
I found your service to be very…
I found your service to be very efficient and kind thank you so much
13 juni 2021
Antwoord van Careline24
Hi Brenda!
Wonderful to hear that you found the service efficient and kind! I'll feed this back to the team :)
Many thanks,
Vikky
I will have write an review when I've…
I will have write an review when I've had chance to set it up and use it. Thank you
5 juni 2021
Antwoord van Careline24
Hi Barry,
We hope the setup went smoothly for you, any issues please give us a call.
Many thanks,
Vikky
Antwoord van Careline24
Hi Frank,
Great to know you found the process efficient and the team pleasant to work with - I'll feed this back to team :)
Many thanks,
Vikky
We haven't activated this yet as my mum…
We haven't activated this yet as my mum is in hospital but the sales team were very helpful
3 juni 2021
Antwoord van Careline24
Hi J,
Sorry to hear that your mum was in hospital, we hope that she's had a speedy recovery since your review.
Warm regards,
Vikky
Antwoord van Careline24
Hi Brian,
Wonderful to hear that you found the set up easy and the staff friendly :) I'll feed this back to the teams,
Many thanks,
Vikky
Thank you Careline24
Despite these difficult times, my purchase and delivery has gone smoothly.
Thank you Careline24
28 mei 2021
Antwoord van Careline24
Hi Gloria,
Wonderful to know your purchase and delivery went through smoothly, we're so happy you have peace of mind during these difficult times.
Warm regards,
Vikky
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