Not had Careline24 fall alarm long but pleased so far. It arrived quickly & set up was simple. The wristband looks like my daughters fitness tracker. I have sensitive skin but find it comfortable & u... Toon meer
Bedrijf heeft geantwoord
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Excellent service. We looked around the many companies in this field and the price and locally based service of Careline 24 made it stand out from the others. We set up the phone numbers and thei... Toon meer
Bedrijf heeft geantwoord
Very helpful staff but alarm delivered with incorrect cable, so didn’t connect. This left my almost 86 year old mum feeling that the alarm “wouldn’t work” and undermined her confidence in having one.... Toon meer
Bedrijf heeft geantwoord
Fast delivery, easy to set up and also to do a test call, which checks everything is working properly,very polite lady on call answered by using my mums name which I thought was very nice and reassu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We offer the UK's most affordable careline service, monitored 24/7 by our leading call centre. Rest assured your loved ones are safe. Find out more.
Contactgegevens
Unit 2 Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, Verenigd Koninkrijk
- 0800 180 8545
- support@careline24.co.uk
- www.careline24.co.uk
4,4
Uitstekend
150 reviews
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Just purchased.
Delivery was very prompt, installation extremely easy. Thankfully have not had to use your services.
27 mei 2021
Antwoord van Careline24
Hi Margaret!
Great to hear that you found the installation easy to do and have no had to use the services as of yet.
Many thanks for your review,
Vikky
Antwoord van Careline24
Hi James!
Glad to hear you've not needed to use the alarm as of yet and that everything is working well so far.
Many thanks,
Vikky
Antwoord van Careline24
Hi Karen!
I'm so glad you've received great customer service and found the alarm quick to set up.
Take care,
Vikky
I am 88 years old and I feel much saver…
I am 88 years old and I feel much saver now.
My son helped me to it.
29 april 2021
Antwoord van Careline24
Many thanks for your 5* review, it's great you're feeling safer now.
Take care!
Vikky
Antwoord van Careline24
Hi Rachel!
I'm so glad your alarm arrived quickly and you set it up with ease. Wonderful to know you have peace of mind,
Many thanks,
Vikky
Antwoord van Careline24
Thank you so much for your review!
Antwoord van Careline24
So glad you're happy with the speed of our service.
Many thanks, Leanne
Had some issues with online agreement…
Had some issues with online agreement the website stated I had submitted it
(twice) but received Email/call from Careline stating not recieved
I did it by phone after being contacted by agent.
All fine now
28 maart 2021
Antwoord van Careline24
Hi Ian,
I'm so sorry you had some technical issues with our website when submitting your agreement. This is an issue that we're aware of and are in the process of fixing.
Glad to hear it's all fine now.
Take care
Leanne
Delivery was very prompt
Delivery was very prompt, arrived on Saturday but wasn’t due until Monday. Good job mum was home to receive it.
27 maart 2021
Antwoord van Careline24
Hi Dawn, I'm glad your alarm arrived to you with speed and your mum was home to recieve it.
Many thanks for the five star review
Take care
Leanne
So simple to order
So simple to order , very fast delivery , very easy to set up and quick call to test , most importantly very loud so my mother in law can hear .
17 maart 2021
Antwoord van Careline24
I'm so pleased to hear you found it so simple to order and set up.
Thanks so much for your kind five star review
Take care
Leanne
Ordered a pendant on behalf of my…
Ordered a pendant on behalf of my father in law and paid for in a few minutes. Hopefully it will bring some peace of mind to him and the family.
15 maart 2021
Antwoord van Careline24
I'm happy to hear you found ordering the alarm so quick, and that it can provide peace of mind for the whole family.
Many thanks
Leanne
Everything arrived on time
Everything arrived on time, setting up was easy.
A missing screw was replaced after one email the next day.
I would certainly recommend
Careline 24 to anyone looking for cover .
20 februari 2021
Antwoord van Careline24
Hi Mr Black,
I'm so pleased you've found the Careline24 service easy. I apologise there was a screw missing, but I'm glad it was resolved quickly for you.
Thanks for saying you'd recommend us,
Best wishes
Leanne
Very easy to navigate website
Very easy to navigate website. Order form was easy to complete - we chose to print it and send by freepost. From deciding to purchase from Careline to receiving the equipment took less than a week. The bracelet looks neat and the base station smart if a little bigger than we expected. We have yet to set it up so can't comment on that.
20 februari 2021
Antwoord van Careline24
Hi Sarah,
I'm so pleased to hear you found it easy to navigate the website and that it was easy to fill in our order form.
If you need any help setting up, please don't hestitate in giving us a call.
Thanks for your review
Leanne
A really helpful and friendly company…
A really helpful and friendly company to deal with. Very responsive. Prompt delivery and easy set up.
19 februari 2021
Antwoord van Careline24
That's a really great review and I'm so pleased to hear you've found us so helpful and responsive.
Many thanks and take care
Leanne
Easy setup and operation
17 februari 2021
Antwoord van Careline24
This is great to hear, Lesley! Thank you so much.
great service
8 februari 2021
Antwoord van Careline24
I'm so pleased to hear you've found our careline alarm service so easy!
Many thanks
Leanne
Exactly the product we needed
Exactly the product we needed. It arrived on time, was incredibly easy to set up and testing was easy and efficient.
21 januari 2021
Antwoord van Careline24
Hi Nick,
I'm so pleased you've found the whole process of setting up and testing so easy. Hopefully the alarm will provide some peace of mind to the family.
Take care
Leanne
Antwoord van Careline24
Hi Jane,
I'm pleased to hear you've found ordering and installing so easy!
Many thanks
Leanne
They were prompt and everything…
They were prompt and everything happened just as they said it would
14 januari 2021
Antwoord van Careline24
Hi Dave, I'm so pleased you've found the service prompt! Thank you so much for your review, best wishes, Leanne
Disappointing
Sadly, having placed the order on a Monday with a promise of delivery on the Wednesday or the Thursday, this failed to happen. On chasing the order up I was promised the delivery on the Friday without fail. I traveled the 160 mile round trip to install at my Father in Law. I was telephoned on the Friday to say that the delivery would not happen and would be delivered on the Saturday. This was compounded by the wrong product being set-up, fortunately I noticed and this was in the end amended. The experience was both disappointing and stressful. That said, the equipment seems to be working well.
12 januari 2021
Antwoord van Careline24
Good Afternoon Mr Savage,
I'd firstly like to express how sorry I am for the mix up with the product we picked for you.
Unfortunately, it was simply due to human error on this occasion as our website was down, causing some internal issues with placing orders. I understand this reasoning is of no benefit to you, as the stress and disappointment has already been caused, and I can see why. But I'd like to stress how rare this sort of issue is. The employee is fully aware of the mistake made, and is also deeply sorry. We've also made sure to feed this issue back to all members of staff so we can learn from it for the future.
Regarding the delays in delivery, while this isn't ideal and we always strive for next working day delivery, it is out of our hands during these challenging times. We are operating with a skeleton staff, and DPD do have delays from time to time due to COVID-19.
I fully appreciate driving 160 miles to install an alarm that hasn't arrived is both stressful and disheartning, for your Father but also for you. I understand we've offered a free second device, which hopefully will give you some added peace of mind going forward.
I'm happy to learn that the equipment is working well.
I'm very sorry and I can only hope that our service going forward will restore some faith in Careline24.
If there's anything else you need, please don't hesitate to contact us.
Many Thanks,
Leanne
Careline24
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