Carpets 4 Less Reviews 

If I could rate this company a 0 I would! SWINDON BRANCH

When we originally contacted this company to arrange a quote they seemed very helpful. However, that was the last time.

To begin with they arrived several hours late to the appointment to measure the space in our house so we left the development thinking they were not turning up. It transpired that they had in fact arrived a few hours later, ignoring all site safety, and entered the gated area to walk into the house.

Despite better judgement, we continued to use this company. The next issue was that we had no contact from them until the day before our carpet was due to be fitted - over two months later. They claimed on the phone that the supplier had ‘mis-delivered’ our carpet and requested that we head down to the showroom to look for a replacement carpet. Once we arrived, they stated that “the ginger P****’ had ordered the wrong carpet”, which is highly unprofessional.

We were then told we had the choice of a few other carpets within our price range or it would be a 2 week delay to have our carpet fitted. No apologies. No adaptability. No flexibility. This is despite that fact that this was entirely their fault.

We thankfully still liked the carpet and was able to have it fitted the next day. The fitting was generally quite good, but he did leave glue all over the skirting boards - which was not ideal and took a while to remove.

Overall, I would not recommend this company at all and would avoid using them if there is any other options.

We dealt with Hassan at the Chingford branch. He was very thorough in helping us find the right product and telling us about all the options we had. We really loved the outcome!

Dealt with Mike at the Victoria Road Shop in Fenton, Stoke-on-Trent. What a guy sorted us right out!

Went to another well known shop up the road where we had already picked the carpet we wanted, but the bloke was wandering round on his phone when we were ready to order waited 10 minutes and then we walked out.

Walked in to Carpets4Less store asked few questions gave great advice, told us we were picking the wrong type of carpet for the particular room. Advised on the type of carpet and underlay we needed for the feeling we wanted under our feet and we got exactly what we asked for. Delivery didn't take too long either and fitters were spot on as well.

Value 10/10
Advice 10/10
Getting what you paid for 10/10
Mike 12/10

Top bloke, won't go anywhere else ❤️

Excellent service, from Mike in the shop to the fitting, friendly and efficient. Highly recommend!

From buying the carpet in store to having it fitted!faultless...
I will be using them in the future.

Brilliant service from start to finish.
Very professional. We will definitely be using Carpets 4 Less again!!

Carpet we picked was lovely and a very good price. Fitters arrived on time and the fitting was perfect, thank you.

Got a great deal on a carpet from Carpets4Less at a fraction of the price of a similar one I saw at Tapi. After searching in so many places, I found Carpets4Less have an extensive range at really good prices.
Hassan, at the Chingford branch, took great care of everything from start to finish, including helping to put right a fitting issue I had afterwards, genuinely top guy. My only complaint was the fitter I was originally sent. The 2nd fitter Tony was much better. However, the next time I need a carpet, I won’t waste time looking anywhere else.

What can I say 5 stars says it all, used carpets for less in Cambridge who were very helpful and friendly . Today the carpet was laid, perfect job , again polite and friendly , Jack and Arron made a perfect job, even cut the bottom of the door as the carpet and underlay was thick. Very happy, there is a line in the carpet where it was on the roll but Jack assured me that it will disappear. Would have no hesitation to use again. Thank you . 10 out of 10 .

Services that met my expectations, good advice in the store and a professional, fast and efficient installation team, 5 stars with congratulations!

First time we’ve used Carpets4Less and it definitely won’t be our last. Visited the Colchester store earlier this month and felt that John and Jay were both friendly and helpful without being at all pushy. Peter did a great job in fitting our bedroom carpet and it looks great. We were very pleased with the whole process from start to finish.

Great service in store and fast fitting. The fitters turned up when expected and did a great job.

Used Carpets4less (Banbury) to have laminate laid in my flat and couldn’t be happier. Super friendly staff in store, great prices, super fast delivery and fitting. From the quoting to the fitting it’s been such an easy process. 10/10

Fabulous and explored all options for me , vinyl choices discussed thoroughly and the fitter Paul was exceptional- straight forward , transparent and had an apprentice with him which I fully support 👍 will use again , for now - very happy with the customer service and the company commitment to developing the future workforce - well done Colchester branch ) and THANKYOU for the NHS discount- what’s not to like ? 👍

Great service and very friendly and helpful. Carpet was the best price after shopping around.

Hassan at the Chingford branch was absolutely amazing very helpful and knowledgeable will return soon thank you so much.

This is the 3rd time we have used Carpets4less, prices are the best, the quality is superb and the fitter did a brilliant job again.

***UPDATE***
The branch manager called us while he was still on sick leave and has swiftly dealt with the order of a new carpet and prompt fitting, offering us a very satisfactory compensation agreement.

We acknowledge this was a manufacturing error and not the store's fault as they ordered the correct size.

Really helpful manager, appreciate his interventions.

Carpets4Less came to fit my new carpet today only to discover it had been cut to the wrong size. They removed my old carpet during the fitting and laid underlay, realised the mistake, and then took the new carpet away — leaving me with a living room I can’t use.

I called during the day and was told I’d get an update by the end of the day about the replacement and a new fitting date. No update ever came. I emailed the complaints email at 1:30pm as well and still haven’t had any reply.

They originally tried to offer £30 compensation, but then tried to retract it by saying the carpet fitters had walked on the carpet and they have machines to test, something completely unavoidable and nothing to do with me.

Right now I have no carpet, no confirmed replacement date, no communication, a living room I can’t use and a compensation offer they attempted to take back.

Looked after us from start to finish, helping to recommend the best carpet for our busy household! Fitted quickly and it looks fab! Will be back in the future

Very helpful staff in the store, pointing us in the right direction for our needs.
Fitters did a great job and were very tidy & polite. Definitely recommend