CDJapan Reviews 

My first experience with CdJapan and i must say it was a good one.
Fast service, excellent packing and the item was as expected.
I will definitely by again.

Bestelle seit jahren dort und war bisher immer sehr zufrieden mit dem onlineshop,schnelle lieferung und top qualität und manchmal gute angebote

I got charged over 30 additional euros after over a year, and got told afterwards that shipping cost has increased. I was provided the option to cancel, which I took. I then was refunded it points, that have an expiration date, because „they can’t refund after 180 days“ and they refuse to work with me to find any good solutions. I cannot recommend ever using this service again, if money and seriousness is to any important to you, because you will get ripped off, especially since there are better and cheaper shops like Hobbysearch available, who don’t charge you immediately on preorders.

Ich habe nur positives zu berichten:
am 2. März 2025 habe ich eine Bestellung für Lady Gagas neues Album Mayhem aufgegeben. Eine CD und LP (Limited Edition). Die Lieferung erfolgte nach Berlin/Deutschland.
Die FedEx Lieferung erfolgte heute am 11.03.2024! Die Ware kam super sicher und verpackt an, auch die Art-Cards waren sicher in Folie verpackt und beigelegt.

Ich bedanke mich vielmals und sende viele Grüße an das CD Japan Team. :)

I've been buying from CD Japan for more than 10 years. They used to provide good services, but these have gone downhill recently. Three of my recent orders were not authorized to be admitted by Brazilian customs, as the incompetent people at CD Japan were unable to fill out the invoice correctly. Furthermore, I received terrible service from a lady who works at that company, who mockingly and rudely said that the problem was "with my government". I was forced to pay new shipping to receive the orders, all due to mistakes made by the incompetent people at CD Japan.

Paket ist nie angekommen und auch keine Rückmeldung auf meine Mails.

Commandé un cd. Après un mois toujours pas reçu. Pas de réponse apres 3 mails envoyés. Site à éviter.

I use this website mostly to purchase japanese handmade brushes and have been using it for 10 year. The customer service is not the kindest, but there usually is no issue luckily, and the bruses are high quality and well done. I always have to pay import duties, sadly, which make the cost levitate.

I bought a CD which CDJapan lists as "Cardboard sleeve (Mini-LP)", when in fact it was a regular CD-sized digisleeve. CDJapan blamed the manufacturer (Warner Music) for the mistake. Warner Music DID list the CD as a standard size one, but CDJapan STILL hasn't corrected their mistake.

Customer service people are rude and not helpful, and do not communicate well in English.

ATTENTION ! Comme chacun pourra le lire ailleurs, ce site est une complète arnaque, on y est volé comme dans les bois ! Et j'aurais mieux fait de lire les commentaires sur le Web avant d'acheter... Vous commandez, payez... et ne recevez jamais rien. On ne répond jamais à vos relances. A EVITEZ ABSOLUMENT !

Voilà plusieurs années que je commande à l'occasion sur ce site Japonais. Il y a moyen de trouver des perles avec parfois des tarifs plus bas que ceux appliqués en Europe. L'envoi est rapide, très bien conditionné et leur catalogue bien fourni. Jamais déçu.

Excellent service and quality of the articles. 100% recommended

In my previous review, I can’t order without validation code through US phone format due to living overseas. I requested a refund because one of my items, in my previous order, is cancelled due to out of stock. The help guide says it’s possible, but CDJapan said because they cancelled the item a month after finalizing my previous order, they won’t refund and, instead, gave me points. They even showed receipts with a link of another help guide. I can’t do anything with points while unable to make any orders. I requested points to move to a different account, but the store also declines to do that. Other than contacting my bank to resolve, this store lets me waste my money on a cancelled item for NOTHING! Don’t blame yourself if this happens to you. You know who to blame.

I ordered a crafts magazine and the price and shipping was cheaper than Amazon Japan and yesasia.com.I was very satisfied with the delivery within 10 days by DHL express !

È la prima volta che acquisto su questo sito e devo dire che è eccezionale. Puoi trovare vari articoli tra manga, figure e merchandising. L'esperienza di acquisto è stata molto positiva e inoltre il sito offre la possibilità di pagare la dogana al momento dell'acquisto, cosa molto apprezzata e che pochi offrono.
Consigliato

Ordered a saba sister cd and dvd and they arrived in less than a week, great communication at every point absolutely great to buy from

Maintenant qu' l'IOSS est pris en charge, tout est plus clair et il est facile de savoir le prix exact de la transaction .
Idéal pour commander des éditions limitées japonaises sans tracas !

Placed an order on January for a pre order item and waited until May for it to ship. Notified last minute that my post office mislabeled my address as non existant even though I never had issues like this before and am always notified of packages before they even arrive.

Was relieved to see they offered to ship the item again and I replied within the hour. Shortly after they said they sold it to someone else. I don't understand the point of the email if they planned on listing it again? At least they refunded the cost of the item minus shipping.

Never buying from CD Japan lol. I prefer AmiAmi or Mandarake, Buyee, Mercari Japan. Literally anything BUT CDJapan. It was a last resort as the item was sold out. Overpriced in CD Japan with shipping that is horrible. Love that scalpers get to benefit off things like this.

I've been a customer since 2014. CDJapan is my go-to retailer for Japanese CDs/vinyl. You can listen to samples of most albums and I find their prices to be very reasonable. A proxy shopping service is available for finding out-of-print releases. Orders are carefully packaged and you have a choice of shipping options. Delivery takes just a few days to the U.S., in my experience. I highly recommend CDJapan.

I love shopping at CD Japan, the store has an incredible variety of Japanese products that I love, shipping is always fast and their service is excellent!