CDJapan Reviews 

CDJapan uses outside sellers who are not to be trusted. I live in Indiana and had eight CDs not sent.

Be careful if you’re choose to have VAT pre-paid for your package. CDJapan doesn’t mark the package with anything stating that the package is already pre-paid, they only send electronic date or whatever. I have had several packages that I needed to pay double VAT on now, and all that CDJapan can do is just give me some "points on my account" equaling the extra VAT I paid. I asked them to provide me a new receipt or order confirmation that included the VOEC number that they have, since the VOEC is needed to get my VAT nullified by the post office before picking it up. (VOEC is an e-commerce deal that Norway has with some companies to have the option to pre-pay all the import duty expenses etc). Overall just really bad customer service that doesn’t understand what you’re talking about most of the time. CDJapan is a really bad experience overall, where they’ll charge you more money but can’t give you any proper refund or help you out at all. First time writing a review about any company or anything at all, absolutely horrible to deal with.

CdJapan is great! Their packaging is good and they’re so efficient, I got my package within 7 days with registered airmail! That’s really cool cause I thought it’d take at least 3 weeks. And of course all products are legit. I’m so glad I found out this website!

The only contact I had was an email confirming the order (and a credit card charge at the same time). Item never sent, charge never reversed and never received a reply to any email I sent seeking an update. A complete scam

CDJapan never disappoints you. Anything you want, even rare items you will find it here. They have all ranges domestic and import ones in decent prices. The shipping packages they are using a thick and prevents damages during transit time. Thank you

I have used this website for years to import things from Japan! The price is good, you have good options for shipping method and I seem to only get hit with import taxes if it is something larger (such as a scale figure, when I order clothing it doesn't get hit~)

terrible customer service, havent shipped my items for 3 years due to COVID SAL shipping being down but are unwilling to combine my orders for EMS shipping

I've only ordered from CDJapan once now, but I will absolutely return to order more. The process of buying is smooth, and the shipping was quick and very much within the estimated shipping time of the product. The product was packaged well and was in an appropriately sized box for the item (a CD)
The product arrived in perfect condition, and I am very pleased with my purchase.
Overall, I believe the website to be a very good option to purchase CDs and other items from, and as an overseas customer, it was definitely a very international buyer-friendly site. It was easy to track my order from the page, and I also enjoy the fact that with their wide array of items to purchase, they also offer a built-in proxy service which seems very helpful.

I placed an order with them for a blue-ray box set.
They quoted a 1-2 day shipping at a specific shipping rate.

However, after THREE days of not getting any kind of shipping confirmation, I sent them an email to ask about the shipping delay.

I received an email from them on the 4th day informing me that the shipping rate had increased significantly. They needed my approval before they could ship the item.

As of the fifth day, they still have NOT shipped my oder in spite of their claim of shipping in1-2 days.

As a result of the shipping delay and increased shipping rate, I consider this to be dishonest and rather annoying outcome. I'll never order from them again in the future.

Fast shipping! (one week from Japan to Europe)
The package was good, too. I ordered a book and it's sealed in plastic, a bubbles thingie and some papers (gonna reuse them for sure!). Totally a good experience!

I've pre-ordered a CD one year (!) ago. At the shipping method I've choosen was available. A month and a half after the released date (so, 2 months my preorder), and only because I contacted them, they told me that the shipping method was not available for my country because of delays and that if I wanted my CD I needed to pay the double of what I paid at first. It's been one year ago, the shipping method is still available and I've never gotten neither my CD nor my money back. They didn't even propose a discount or anything. Don't ever order on this website, you might never get what you want.

I`ve often ordered from this store before and it was my favorite one. However, for the past two years, CDJapan has looked like a scam to me. I pre-ordered item that was in stock. As soon as the payment is made, you wait a week to find out that the item is out of stock. After a month of waiting, the order is simply canceled and the money will not be returned to you. This situation had placed last year, and it happens again. The money will be returned to you with points that you can spend on an item you don’t need or on something you want, but maybe next year. However, be sure you will not receive your order in the next year too.

Ordered 1 month ago 2 cds via proxy... After 3 weeks they email me saying will take another 3 to 4 weeks... Fine... Ok... On the 4th week as in today..they email to tell me they cant send items via the shipping method i chose!!? I mean you having a laugh!?? ... So after 1 month they tell me this while also holding my money and item!!?? So they say they wont send unless i pay double the postage and literally double what the items are actually worth... Thanns cdjapan for that...never again.... Now to get my money back through my bank... Scammers

I discovered this store last year, at first I didn't believe the prices, in my country allot of this stuff is overpriced and I asked myself where is the catch? But there is no catch, the prices are great and you can find a lot of items that youI wouldn't find elsewhere. The items are carefully packaged and everything arrives in excellent condition. They give you reward points with every purchase and also give out reward points to loyal customers. The proxy shopping for sold out items worked out great for hard to find items.

Fantastico per ordinare CD, manga ecc... dal paese del Sol Levante, costa un rene e mezzo tra spese di spedizione e dogana ma ne vale veramente la pena!
Non vedo l'ora di fare un prossimo ordine quando avrò di nuovo i soldi!
Pacco arrivato in condizioni perfette!

Excellent service from CDJapan quick dispatch and receiving of items that are packaged very well, have and would always use for the unique Japan only releases. Recommended.

Cant get a refund even tho the item hasnt been sent.
and its been delayed like 3 times

The customer service is great, I purchased 2 products from them and one of them arrived broken. After reporting the issue, they quickly helped out with my issue.

Great place to buy CDs. They have a wide variety especially hifi formats. The purchase process is fast, and the products always arrive very well packaged. And they answer quickly to any query from their customers.

CDjapan has loads of choice, the prices are great and they package it very securely when they ship it.

You won't have any worries when you order from CDjapan