Charles Church Reviews 

Donna at Dunchurch fields was absolutely amazing! Even though we didn’t choose Charles Church in the end, we are so happy with the service she gave us.

The developer's properties are truly excellent and constantly being upgraded. The community we chose is beautifully situated, and their service is exceptionally attentive. This is the best developer we have ever come across.

We looked at a couple of apartment in Charles church at grayling gate Ringmer and fell in love with one of them. Fran showed us around and we were really happy with what we were shown and what was yet to come. Fran made us feel welcoming and made the first steps really comforting.

Lucy always responds to our emails very promptly and always very friendly and approachable. Ken did multiple work for us and always does a very clean job and very professional. Zoil was very polite and job well done. Great team and great response always. We have few more works to book in and we are expecting same level of service and support.

Just bought a new build from Paddock Wood and couldn’t be happier! The customer service team was fantastic, friendly, helpful, and always quick to respond. Highly recommend this builder!

Although there were issues upon moving in, Colin and the team quickly settled any issues. Aftercare so far has been very impressive

So pleased with our new paddock wood home. Everyone was absolutely great and the house is beautiful. ☺️

Plot 20 - Rainham Broadway

There has been a slight lack of proactivity in communication between different members of staff as I have been dealing with Persimmons over the past two years.

Simon Webb has been really helpful in putting efforts to close down issues as quickly as possible. His suggestions regarding communication could really help the team to develop.

Even amid several issues (including some which could have been solved more efficiently), Yvonne Tabram has remained very approachable and friendly. From a customers perspective, that is an amazing trait.

Overall, compared to the issues which I hear others have with their new developments - I am very happy with Persimmons.

Zoli has been to see us twice now, really nice guy and very good at fixing the issues.

5 stars for Aristos. It is the second time he has come to help with a repair. Very happy with the work done and suggestions made!

I rarely write reviews but feel that this review is well deserved.
From the time we put down our early bird deposit at Bramble Green our experience of the site team has been nothing but positive. The sales executive at the development in Market Harborough has gone above and beyond. She has guided us through the whole process and provided guidance and discussed options available to us. She has replied to email queries promptly and has followed through with everything that she has said she will do. I can honestly say that she is the most helpful and professional sales executive that I have encountered during all of my experiences with new developments. We also had the opportunity to view our property at the pre plaster stage. The assistant site manager who showed us round was very knowledgeable and interesting and explained about the structure of the house.
Looking forward to moving into our new home very soon.

From the very start of buying our new home. Charles Church have made the process so easy from the sales team Vanessa & Kayleigh
Who was so helpful and catered for all our needs too the on site contractors & staff especially Dempsey the site manager who always happy to help and nothing to to much trouble thank you Merv &Dawn

sold us a brand new house - Kenilworth Gate with a faulty boiler. Moved in Tuesday - had to call someone out as the heating system doesn’t work - they came out Thursday - ‘fixed it’, yet the issue broke again Friday and here we are Monday with a new house, 7 month old baby and no heating. The advice we have been given is to turn the boiler on and off

I bought a new Charles Church Home in my Area of South Yorkshire recently, and wanted to see the show home in the Warwickshire area. I phone the local agent for the site, Katherine who invited me to look around. This was very helpful, informative with lots of help, assistance, and guidance from Katherine. The experience was delightful with lots of credit going to the professionalism of my visit. Thank you mr k Guest.

We’ve recently been through the reservation process at Grayling Gate and have been impressed with how clear and well organised it has been from the outset. The thoughtful details across the development and the overall quality are clearly apparent.

It's our first time buying a new-build home and we initially had quite a few questions about how everything works, but Francesca has been incredibly helpful from the very beginning. She has been welcoming, patient and knowledgeable during each visit, taking the time to answer our questions and guide us through the plans for our new home. This has helped to reassure us that we’ve made the right decision and we’re looking forward to the next stages of the process.

Grayling Gate Development.
Francesca was really helpful and informative. Good customer service & very patient.

Caroline has been amazing throught the buying process, she has helped us secure the plot and assisted us throughout the journey, always has a smile and upbeat attitude, investigates and sorts out any queries or issues and has been a joy to work with over the last few months.

A lot of back and fourth with incorrect information, could do things and turned out we could not. We cancelled our reservation at Moat House Grange as the excitement had disappeared, ended up being the most stressful purchase and part exchange process! Inconsistent service and still trying to get our deposit back after cancelling within the 14 days, but received a letter to say it will be a part refund... Queries have not been answered timely. Often we have been chasing them! Lack of clarity throughout and mixed messaging.
We would like our full refund and to close the chapter in a speedy fashion! Extremely disappointed.

Edit* now refunded our reservation fee

Great job by Nick in repairing a bathtub defect!

We had Alan Foreman from the customer care team at Ridge Walk around to do a couple bits such as skylight blinds, shelves, mirrors and hanging baskets. Really helpful and friendly and did a great job!
Very happy.