Charles Church Reviews 

Chris came out today to have a look at our bath/shower. He immediately identified the issue and got to work resolving it, after multiple workmen coming out and no resolution being found, Chris handled it within a couple of hours and to a high standard. I’m very pleased!

Extremely helpful sales team making the transition from my previous property to my new Charles church home effortless.

We had a great experience from start to finish, Jenette and her team were so helpful all the way through and I’m so greatful, so a huge big thank you I couldn’t be happier with my home

When I first reserved a plot on your site, everyone was very helpful and supportive. There were a number of hiccups in my sale, due to chain problems, and the sales staff changed and became rude and unhelpful. This was at a time when I was extremely upset and their reaction made the situation much worse. Recent transactions have been overshadowed by this and I do not find the current team very helpful.

This review is for SASKIA Harper who is an excellent person. She is very professional,know how to care for the customers. Although we didn't buy a charles church,the way she dealt with us was amazing. Following up, giving updates,asking preferences and so on. Trying to give the offer as advertised. Not wasting customers time, coming to point straight away and updating as soon as possible.

Our experience with Charles Church has been overwhelmingly negative, and nine months after completion we feel compelled to warn other buyers.

We have had to raise multiple formal complaints due to serious defects, incomplete work, and clear failures to meet both planning consent and contractual obligations. Despite providing extensive evidence, the developer continues to deny any wrongdoing, even where the issues are plainly documented.

One matter has now escalated so far that it is currently in the court process. No homeowner should ever have to take legal action simply to have a developer meet the standards they contractually agreed to.

What makes this even more disappointing is that the area managing director has personally been involved and has expressed satisfaction with how our case is being handled, despite the fact that, nine months after completion, we still have over 100 outstanding snags. Many of these relate to basic workmanship and items that should never have passed inspection.

Adding to the frustration, we were handed Trustpilot cards by the customer care team on a recent visit to our property, who openly told us they receive a bonus for 5‑star reviews. This felt completely inappropriate, especially given that the only reason we were dealing with customer care at all was because tasks had not been completed correctly in the first place. Being asked for a perfect rating while still facing unresolved issues only highlighted how disconnected the company is from the reality of its customers’ experiences.

Throughout this process, we have encountered shifting explanations, dismissive responses, and a complete lack of accountability. The burden has fallen entirely on us to gather evidence, seek independent advice, and pursue formal routes simply to get basic issues acknowledged.

For a purchase as significant as a home, this behaviour is unacceptable. Our experience has been stressful, time‑consuming, and deeply disappointing. It is far from the dream you are sold.

I strongly urge anyone considering buying from Charles Church or Persimmon to proceed with extreme caution.

The house was not fit for purpose when we moved in

Paul and Barry have been yesterday and today to plaster the down stairs toilet and paint and sand main bedroom ceiling ,, both cracking lads and did a great job

Buying a new home felt daunting but the whole experience has been excellent! Dave Ormes, site manager of phase 2 Chancery Park, deserves a mention for going ‘above and beyond’ ! Since the initial ‘meet the builder’ appointment to present day, he has been friendly, knowledgeable and when he says he is going to get something done you can rely on him to do exactly that! Would definitely recommend purchasing a Charles Church home.

Zoli was must helpful and did a great job. 👍🏼

I recently purchased a new build home at Horton’s Keep and had a very positive experience throughout the entire process.

The sales team, especially Tom and Millie, were incredibly supportive from start to finish. They kept us well informed at every stage of the build and were always available to answer questions, which made the whole journey much smoother.

After completion, Shaun (Site Manager) did a fantastic job addressing all remedial work promptly. He was professional, approachable, and very helpful in ensuring everything was resolved to a high standard.

Overall, the service and support we received were excellent. I’m very pleased with my new home and the experience as a whole.

We found the staff at Charles Church to be informative, knowledgeable and helpful when we visited on a number of occasions.

I can not express my gratitude and appreciation for the amazing customer care I had at Charles church in ridge walk, whiteley by Kat and Laura. They are a real credit to the company and without them I wouldn’t have been able to reserve my dream home that suit my needs for the future. Kat has kept in contact every step of the way and has been a great support in helping work out how to become proceed able and reserve the bungalow which was so important to me as someone disabled. I hope the company understands how amazing they have been in helping me achieve buying a home.

Melissa was great, extremely helpful and attentive. Nothing was too much trouble for her when purchasing out property.

Buying a new home is a very daunting prospect and one of the biggest investments we'll ever make. We have been in and out of the show room numerous times whilst deliberating. Melissa, the New Homes Sales Advisor at Glan Y Coed has been extremely helpful and patient. Nothing has been too much trouble and Melissa has provided all of the information we requested to enable us to make an informed decision on whether to purchase a new home at the site. Her customer service levels have been exemplary.

Good experienced sales rep. Been very helpful from the start of the whole process

Tom, Millie & Sean were fantastic. From the first initial meeting, to handing over the keys the experience has been faultless and I can’t thank them enough.
The house was immaculate when I got in and they’ve been really accommodating with snagging and any issues around the property.
I would highly recommend purchasing from Charles church the experience has been easy and enjoyable.

Melissa was very kind, good to her job, very polite, keen to help and honest.

Brian and mark came to do some work for us! Quick and efficient and looked great once the job was done. Really polite and friendly lads

Very easy and stress free process, amazing staff, always helpful