Charles Church Reviews 

The process was very smooth and stress free

Alan Foreman has recently been over a couple times to help out with various bits and he’s always totally satisfied - he does his job really well, most efficiently and on top he’s brilliant company. Will always recommend.

Hill Top View - Melton Mowbray - Outstanding Service
Just wanted to say a HUGE Thank You to Sharon at the Hill Top View, Melton Mowbray site - Sharon has been so attentive and extremely helpful throughout the whole purchase process. Sharon has really gone out of her way to make our new house purchase run as smoothly as possible. Thank you Sharon. Nikki & Mark

We had a great experience buying from Charles Church. Rachael Rice was amazing. Her professionalism, prompt communication and knowledge was excellent, she is a true asset to the company. Reggie, The Site Manager has been exceptionally attentive and helpful pre purchase and after too. A huge thank you to all involved in this process for making it seamless.

Lucy and James Hallett

I had reserved a home. It was then deemed we couldnt have it due to not exchanging in time. Due to the sale of my property falling through - This was 12 month before the house would be ready for completion. No time given to re sell, and the person laught at mr on the phone and said we would sell it buy the end of the week.... 7 months on still for sale, more incentives on the property - thats still not built, my house has sold mortgage in place.... Buying somewhere else

Moat House Grange
Paul at the sales desk done it for me, straight down the line, polite and efficient.....with no sales push 👍.
Couldn't keep up with the speed of everything moving paperwork wise as we part exchanged our property.
Purchasing our new home from Charles Church has been a pleasure and our experience will be passed onto family and friends.
Sandy was the first sales person we met and gave us all information, hints tips etc on procedures. Sandy showed us round our new home which was just an example of the quality Charles church offers...soon turned out to be our new home.
Thanks again Paul & Sandy.

Just wanted to say a huge thank you to Jenette at the Paignton site - she has been so attentive and helpful throughout the whole purchase process and is a credit to the Charles Church team. No issue was too small and she has really gone out of her way to make our purchase as smooth as possible

Excellent service and care.

Some highlights

-Helped push the deal through when solicitors were being slow without being pushy towards me. Always had time for my concerns.
-Good product. Insulation is dealing well with keeping out the current heatwave! Broadband ready to go on day 1. Well laid out kitchen, quality fittings, nice strong shower etc.
- House was presented in an immaculate condition; impressed even my mother who thinks new houses are only ever "builder clean".
- Really helpful guys on site, who when going through snagging offered useful things like lending me a free skip for the weekend so I could clear all the rubbish from moving, or sending around a decorator to deal with marks/bumps created from moving in furniture.

We recently bought a plot on Jubilee Gardens, Warminster. We had visited the sales office following visits to other new build site in the area, we were immediately welcomed by Neave, who was attentive and went above and beyond to show us our options. The care and attention showed at this stage, solidified our decision to purchase with Charles Church. Throughout the purchase, Neave and Pauline have always been helpful, responsive and supported with our queries. We have recently moved in, following a smooth transition and are delighted with our property. Elliott and the site managment team have been attentive thus far in supporting with any minor snags, of which there have been very few.

Thank you to all of the team at Jubilee Gardens.

First class experience , Charles Church and Jubilee Gardens were the only new developer to show us round the show house in person to point out the standard and non standard features. Since reserving Neave and Pauline have been so helpful in my house purchase, nothing has been too much trouble, they have both gone the extra mile to help relieve stress and any sticking points . In addition interactions with site have also been first class. I’m very impressed with the team and the quality of the properties, I’m looking forward to moving in at the end of the month .

Sales Advisor, Neave Crook, was patient, friendly, helpful and informative.
It's not often you buy something and want to send the Sales Advisor flowers to say thank for their patience and help... In fact, it's not been ever until last week!

Throughout the entire process of purchasing our dream home Mark was an invaluable partner. His attentiveness and responsiveness were exceptional, ensuring that every detail was handled with care and efficiency. Mark truly went above and beyond to make the experience seamless for us.

Great service and very reactive with queries.

Sensible design of houses. Reasonably well finished. Good customer care service so far. After care has been good. Excellent appliances. Upgrades a bit difficult to judge from photos, would prefer to have seen in person

We recently purchased our new home through Charles Church, and the entire experience was excellent from start to finish.

A special thank you goes to Alexia, who was absolutely fantastic throughout the process. Our situation was slightly more complicated because we needed to wait until our final tax return had been filed before everything could be fully approved. Alexia took the time to understand our circumstances and really went above and beyond for us. She vouched for us internally and helped secure and reserve the property while we got everything in place, which took a huge amount of stress off our shoulders.

Once everything was ready, the process was incredibly smooth, straightforward, and well-managed. Alexia kept us informed every step of the way, was always professional, approachable, and quick to respond to any questions we had.

Buying a home can often feel overwhelming, but Alexia and the team at Charles Church made it feel seamless. We are absolutely delighted with our new home and couldn’t be more grateful for the support we received throughout the journey.

Thank you, Alexia and the Charles Church team!

I had a nice experience with charles church, the staffs were so accomodating and amazing

We are really disappointed with the treatment since moving in. We got rushed in to an incomplete home, promised that things will be sorted and resolved after we have moved in. We are still experiencing problems and a list of problems which we have been left with. Customer care and after care has been shocking. The quality of the build isn’t bad but be careful when looking around a home before buying as the after care is shocking! I would not recommend to anyone potentially wanting to buy. The list of problems has been mind blowing and the care we have received has been rude and not helpful. Also they come to fix a problem and leave it worse than before! Awful, absolutely shocking..

Very helpful and quick.

My partner and I were blown away with Melissa's customer service. Her friendly approach combined with impressive attention to detail helped us build up an understanding of the value of the homes at Glan Y Coed. With generous part exchange offers and brilliantly built homes, I would recommend Charles Church to a friend and, encourage them to deal with Melissa.

The experience start to finish has been made really strait forward and easy to deal with. At the start we had a good tour and learnt a lot of great tips about our new property. Once we exchanged we had an amazing walk through. At this point we met Tom, really nice man polite and understanding. He answered any questions we had and gave us time to find a couple snags. even stayed late for us. Two days later we got the keys where we met a sales gentleman (I’ve forgotten his name sorry but he was great) and Erin. They walk us through again and Erin showed that almost all the snags from 2 days ago had been sorted ( not that they were anything bad just little bits). 3 days after we moved in Tom came back for a visit to see how we where settling in and if he could help in anyway. This was really helpful as first time buyers it had been overwhelming. Tom gave us Erin’s number and said any issues please don’t hesitate to contact him. Erin from that point right up to now has been great. Any issue no matter how small he has sorted as quick as possible and with great communication. All in everyone we have spoken to or dealt with has been polite and understanding.