Clearway Motorhomes Ltd Reviews 

27
TrustScore 3.5 uit 5

3,3

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Beoordeeld met 5 van de 5 sterren

We bought a 2009 Autosleeper Symbol from Clearway Motorhomes a few months ago. We had a problem with the cruise control (highlighted by me before purchase). Once diagnosed they paid for a new... Toon meer

Beoordeeld met 1 van de 5 sterren

WARNING - Newbie Error Trusting Purchased with MOT, FSH, Warranty and Service. Great.....Nope. When we go back after a long drive brakes crunching - called AA Worn Pads DO NOT DRIVE, perishing tyre... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have purchased two motor homes from Clearway each occasion we were treated with utmost respect.Nothing was too much trouble Hayden spent hours going through various technical details to ensure we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

WARNING!!! DO NOT BUY FROM THIS COMPANY. DO NOT BE TEMPTED WHATEVER THE VEHICLE IS. YOU WILL RUE THE DAY YOU ENTERED THEIR FORECOURT. SAVE YOURSELF FROM TIME WASTING ROGUES. My experience started 1... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Camperdealer

Informatie afkomstig van verschillende externe bronnen

Clearway Motorhomes Ltd, Long Established (2004) Family Run company based in Somerset selling used Motorhomes.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

27 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,3

Alle reviews

(27)

2 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Disappointed with aftersales service

Recently purchased a motorhome from Clearway. We're complete noobs when it comes to motorhomes but our experience with Clearway pre-sales was pleasant enough.
Agreed a purchase and picked up three/four weeks later.
Once we had the motorhome there were a few problems unfortunately. We had to do a good deep clean as this had not been undertaken - no problem. I noticed a coolant leak in the footwell which I identified as a heater matrix issue. A few emails back and forth and Clearway agreed to fix under warranty.
Not ideal but so far so good I guess.
Once we decided to actually use the motorhome we experienced more problems, we had a drainage leak. Clearway took the home (a pain as we had to travel quite a long way) and after a week decided they could not fix it - told me to go to somewhere local. I did and they fixed it. Contacted Clearway multiple times with the cost and no response.
Unfortunately based on this experience I lost all faith in the service, MOT, and habitation check that was alledgedly carried out. I've since had a full service - the air filter had not been changed, leak from the sump, tire pressures had not been checked and garage was too polite to comment on oil filter, etc.
Sockets and gas hob failure not picked up in habitation check as well as the afore mentioned leaking drainage.
I think that service and habitation is simply signed off on the hope that nothing will crop up.
I advise caution on dealing with this company, know what you're doing.

8 september 2021
Review zonder uitnodiging
Logo Clearway Motorhomes Ltd

Antwoord van Clearway Motorhomes Ltd

Your feedback has been acknowledged. As highlighted we endeavour to work with our customers to resolve issues in the best manner that works for both parties. Thank you for the taking the time to write feedback.

Beoordeeld met 5 van de 5 sterren

we are very pleased with clearway…

we are very pleased with clearway motorhomes they sold our camper van for us they were very helpful and friendly they went out there way to keep us up dated on our sale .
i would recommend them to any body either looking to sell there camper van or buying a camper van

24 juni 2021
Review zonder uitnodiging
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Antwoord van Clearway Motorhomes Ltd

We appreciate your review. Our brokerage scheme offers customers wishing to sell their motorhome the opportunity to have an increased return value for their motorhome. Many thanks for giving us the opportunity.

Beoordeeld met 5 van de 5 sterren

Clearway motorhomes were very good at…

Clearway motorhomes were very good at selling our beloved motorhome for us we got a good price and kept us up to date with the progress of the sale
We would highly recommend this family run business to anyone selling or buying a motorhome

28 mei 2021
Review zonder uitnodiging
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Antwoord van Clearway Motorhomes Ltd

We appreciate your review. Our brokerage scheme offers consumers wishing to sell their motorhome the opportunity to have an increased return value for their motorhome.

Beoordeeld met 5 van de 5 sterren

A delight to purchase from

My husband and i recently purchased our second Motor-home from here. We part exchanged our previous vehicle which was super easy and a pleasant experience. We were thrilled with our new purchase, moving onto a newer model and a fixed bed, it ticked all our boxes. Purchase and handover was thoroughly detailed so we were up to speed with the new vehicle. We did however encounter one small problem afterwards to which Clearway managed rectified and solved all with in less then one week and we now have her back ready to hit the road again. Thank you for our new Motor-home and we hope someone enjoys our previous one. Its worth visiting this company for your next purchase.

18 mei 2021
Review zonder uitnodiging
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Antwoord van Clearway Motorhomes Ltd

Many thanks for your review. We hope you are enjoying many happy trips away, with memories made..

Beoordeeld met 1 van de 5 sterren

If you don't want to be taken advantage of, keep clear!

As beginners to motorhomes, we were definitely taken advantage of. We fell in love with the motorhome, and therefore didn't check the vehicle as well as we should have. The tyres were all too old and some had bulges as well as signs of perishing and when we had them changed they also turned out to be van tyres and not motorhome tyres.
There were some catches and hinges that we did spot and Haden promised that he would order replacements for when we collected the vehicle, which conveniently had not arrived when we did pick it up and he again promised to send them on. Five months later they still have not arrived and we have not had a reply to our email, we know the email works as we used it whilst paying for the vehicle.
We did expect wear and tear on a 15 year old vehicle but we also expected the habitation check to cover items like the windows, one handle was broken but only if you tried to open it. Also one of the roof skylights flyscreen/blind was broken.
When we collected the vehicle there were warning lights on the dash which Haden asked us to take it to a Mercedes garage and have a diagnostics done and depending on the results it should be covered by the warranty, however it turned out that the diagnostics tool wouldn't work on it and old fashioned man hours discovered that it was due to the fitting of the alarm after manufacture and there was a starting procedure which Haden had not known/past on, which as it is his trade, was very disappointing. The cleaning was only superficial, the roof wasn't touched and the shower door wasn't fastened back so after we collected the van there was an almighty crash inside and the bathroom mirror had fallen off, luckily it didn't break but finding replacement fittings was very difficult.
Consequently we will not ever use or recommend this company and are looking at going to trading standards.

17 oktober 2020
Review zonder uitnodiging
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Antwoord van Clearway Motorhomes Ltd

Ass highlighted the Motorhome was 15 years old. All our motorhomes are sold with a New MOT that fully test the roadworthiness of the vehicle and the tyres would have constituted this check. Regarding the interior issues, we try to mange expectations on parts as many items became obsolete due to the age, can also be compounded by the manufacturer. We have taken on your highlighted points and will endeavour to improve the customer experience.

Beoordeeld met 1 van de 5 sterren

Clearway Motorhomes is acting illegally …

Clearway Motorhomes is acting illegally and does not conform to the distance selling regulations. They will keep your deposit, within 24 hours, even if you have not seen the vehicle yourself. They will not tell you this when placing the deposit.

The van I was interested in had rusted through the cab door surround, had rust issues around the windscreen, and had scruffy black mastic surrounding the entire main window - a complete bodge job, none of which was disclosed in the description.

Haiden took my deposit over the phone and has kept £500 despite the law stating there is a 14 day cooling off period. I had cancelled within just 12 hours.

Untrustworthy - avoid.

I have now bought a Medallion with half the mileage and in far better condition from another dealer ... for less money!

25 januari 2018
Review zonder uitnodiging
Logo Clearway Motorhomes Ltd

Antwoord van Clearway Motorhomes Ltd

In response, your representative inspected the Motorhome and you were happy to proceed with the purchase and placed a deposit. The Motorhome in question is 20 years old and some minor cosmetic issues will be prevalent for a vehicle this old. After placing your deposit, you decided to withdraw from the sale sighting personal issues. We explained that deposits are non refundable, due to the short timescale we offered to refund half. We always work with our customers and it is with sadness that you have posted comments about a vehicle that you were happy to purchase.

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