Contractcars.com Reviews 5.025

This is the second time I have used Contract Cars to arrange a vehicle lease, and once again the service has been excellent from start to finish.

My Account Manager, Faye Hunn, explained every stage of the process clearly, kept me updated throughout, and responded to any queries promptly and comprehensively. Nothing was ever too much trouble, and I always felt fully informed.

I would also like to give special recognition to James Glossop, who dealt with my initial enquiry. James was an absolute star. I had quite specific requirements for the vehicle I wanted, and he went above and beyond to help secure the right car. He dealt patiently with my numerous questions, was clearly very knowledgeable, and made the whole process straightforward and stress-free.

What particularly impressed me was James's honesty and transparency regarding the availability of the vehicle I was looking for. I had been in contact with another leasing company beforehand and felt they were more interested in securing the arrangement fee than providing accurate advice. In contrast, Contract Cars were open, honest and focused on helping me find the best deal and the right vehicle for my needs.

The level of professionalism, helpfulness and customer service I received was exceptional. I would have no hesitation in recommending Contract Cars and will certainly use them again in the future.

I was worried at first as it’s my first time dealing with this company and I hadn’t heard of them prior. I am pleased with the outcome and Faye Hunn my account manager was superb!

⭐⭐⭐⭐⭐

I had an excellent experience with Contract Cars from start to finish. Ursula Fox was fantastic throughout the entire process – professional, responsive, and always available to answer any questions. She made what can often be a complicated process feel simple and straightforward.

A special mention also goes to Cory Dingle, who was equally helpful and ensured everything ran smoothly. The communication was excellent throughout, and the delivery of the vehicle was exactly as promised.

The whole experience was efficient, transparent, and stress-free. I would highly recommend Contract Cars to anyone looking for a new vehicle and wouldn't hesitate to use them again in the future.

Thank you, Ursula and Cory, for the outstanding service.

What a fab service! Contract Cars was recommended to me by my brother and I am highly impressed with the service.
My account manager is Ursula Fox and she has been an absolute star in helping me get set up with my first ever lease car. She has been really responsive and very friendly to deal with.
Highly recommend! Thankyou Ursula!

I recently purchased vehicles through Contracts Cars and had a fantastic experience from start to finish. The customer service was excellent throughout the process, with clear communication, professionalism, and genuine support at every stage.

A special shout-out to Myron Fernandes and Taroc Johnson, who were both incredibly attentive, responsive, and easy to deal with. They kept me informed, answered all my questions promptly, and made the whole experience smooth and stress-free.

I would highly recommend Contracts Cars to anyone looking for a reliable and customer-focused vehicle purchasing experience. Thank you to the team for making everything so straightforward.

My experience with Contract Cars was fantastic. My advisor Faye Hunn was friendly, prompt and really clear on what to expect and what I needed to do.

Thanks Jodie Doyle. Your helped me step by step to get me my car and I’m very happy and would recommend you to anyone

I have used Contract Cars a number of times now and their service on this occasion was as good as ever. They are very clear, transparent on all the details, efficient and respond to queries very swiftly. Faye Hunn (who dealt with the administration and processing of my order) was always on hand to deal with any queries and ensure everything went smoothly. Thank you!

I have used Contract Cars for all 4 of the contract cars I have had over the last 10 years. Smooth process would 100% recommend

The process with contract cars throughout
Went smoothly right up to the delivery .
They were able to source the vehicle I
wanted and in the preferred colour and spec , the lady who dealt with me throughout the process Myron Fernandes
Was extremely helpful and professional and made the experience go smoothly
and without any hiccups.would highly recommend them .

I am writing to formally raise a complaint regarding the recent acquisition of three vehicles supplied by Contract Cars.
Out of the three vehicles delivered, two have experienced significant issues, which is unacceptable and has caused direct disruption to our business operations.
Vehicle 1:
This vehicle was delivered with an engine warning light already illuminated. Despite this being a basic issue that should have been resolved prior to delivery, it has taken over three weeks for the dealership to attempt to address the fault, with no satisfactory resolution to date.
Vehicle 2:
This vehicle was scheduled for delivery on 11 June 2026. However, on the day of delivery, we were informed that the dealership could not fulfil the commitment. As of now, we are still awaiting a clear update or revised timeline from your team.
As a business, every day of delay has financial implications, including operational disruption and additional costs. These delays and issues strongly indicate a lack of proper pre-delivery checks and insufficient vetting of dealerships. Poor experience

I had an excellent experience working with Myron. He was professional, knowledgeable, and genuinely helpful throughout the entire car-buying process. He took the time to answer all my questions, explained everything clearly, and made sure I found the right vehicle for my needs. There was no pressure, just honest advice and great customer service. I highly recommend Myron to anyone looking for a smooth and stress-free car-buying experience. Thank you for making the process so easy and enjoyable! ⭐⭐⭐⭐⭐

Really helpful and Myron Fernandes and Dan Jarvis are great contacts

I have used Contract Cars 3/4 times now and they have always been great. Thank you to Jodie for keeping me updated throughout the order process.

Great service from Contract Cars from start to finish and Myron Fernandes kept me updated each step of the way. I love the car - thanks !

This is my 5th car now leased through Contractcars. Their operation seems to have changed since I started, where the majority of cars available were stock. They now deal with a lot more factory orders, with the majority of manufacturers which can be specified to your own wishes. I have dealt with many different agents for the initial contacts and orders who have all been very polite and professional. Once order is complete you are assigned your own account manager. Each time I have been assigned Ursula. She introduces herself straight away and is always providing you with relevant updates and timings and always makes the process run smoothly, answering any questions promptly. I can highly recommend

Ursula Fox kept me update during the process she send email regularly regarding the car and delivery date
The service from contact cars was amazing from first contact to delivery was smooth no issues
The team discussed everything clearly to me

Great service! Always updating you about your new upcoming car. Myron Fernandez has been really helpful

Another great value deal from Contract Cars. Thanks to Matt Roberts for managing to find a stock car so quickly and Myron Fernandes for a smooth delivery. Very well played again.

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi.
The after sale service provided by Ursula Fox was excellent, keeping me informed but also going the extra mile when I needed it.