I have tried twice to order the same item. First time I was told after ordering online that it was not available, and was offered an alternative, which was unsuitable. The second time I phoned ahead... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service from Cost Cutters. Stephanie, our account manager, always goes above and beyond to make sure we get great quality furniture at the best price. She’s incredibly patient, helpful, and... Toon meer
Bedrijf heeft geantwoord
Really pleased with the pedestal received. Fits perfectly under my desk. Super quick delivery and very good communications with the seller. My only concern was the carriage costs but the low price... Toon meer
Bedrijf heeft geantwoord
Lucy Cook was my point of contact and despite having one of the desks arrive damaged, she resolved this swiftly and at no headache to us. The desks themselves were fantastic value and I am impressed b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelgroothandel
- Horecameubilair winkel
- Onderwijsbenodigdheden winkel
- Kantoormeubilair leverancier
- Kantoormeubilair winkel
- Tuinmeubelwinkel
Geschreven door het bedrijf
At Cost Cutters UK, we understand that the quality of the learning and working environment goes hand in hand with performance and well-being. With over 30 years in the industry, we not only supply furniture. Instead, we provide knowledge and expertise through our all-round project-managed solutions that maximise the potential of your budget.
Contactgegevens
Seated Furniture Ltd, Unit 2, Crompton Court, WS7 3GG, Burntwood, Verenigd Koninkrijk
- 03333443370
- Customerservices@costcuttersuk.com
- www.costcuttersuk.com
4,2
Goed
155 reviews
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I experienced some difficulties paying but …
I experienced some difficulties paying online. The support I received to process the payment and check I was happy with my order was very good
12 februari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your feedback! We're glad our support team could assist you. Let us know if you need any further help!
Memorial bench and plaque
I had ordered a memorial bench and inscription plaque
The order was completed and sent out within 2 weeks.
Very happy with the quality and and customer service.
12 februari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Hello. We're thrilled to hear that you're happy with our quality and customer service. Thank you for your kind review.
Rapid delivery
12 februari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Many thanks for your 5* review. We're glad to hear that the delivery was quick. We look forward to working with you again.
Fantastic Service
Fantastic service we were kept up date all through the process and delivery was prompt and hassle free.
17 januari 2025
Antwoord van Cost Cutters UK
Thank you for your kind words! We're glad you had a smooth experience and appreciated the updates. We look forward to working with you again!
Antwoord van Cost Cutters UK
Thank you for your kind words! We look forward to working with you again.
Beware Shipping Charges
Comprehensive catalogue and fairly responsive website making it easy to get a quote.
Unfortunately the online quote does not mention that the £0.00 for Shipping and Handling may be revised while the subsequently emailed quote claims "Shipping Method Delivery Charge" but does not state what the charge is.
The order confirmation states "Shipping & Handling £0.00" Despite being subsequently advised that Delivery would be another 12%.
3 februari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Many thanks for your review. Shipping charges are dependant on the supplier and the postcode for delivery. On the rare occasion the shipping charges are £0.00, we do state that shipping will be calculated and we will advise further.
Abi Hart - very helpful!
I dealt with Abi Hart who was very helpful as I had an unusual request and order which I was struggling to find help with. Her replies were for prompt and helpful. Thank you Abi
3 februari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your kind words! We're glad Abi could help with your request. We’ll be sure to share your appreciation with her. Let us know if you need anything else!
Ecxellent customer service
I had an issue with an order, spoke to Abi via phone and email and my problem was resolved.
Very happy with the outcome.
27 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your feedback! We're so glad to hear that Abi was able to assist you and resolve your issue. Providing excellent customer service is our priority, and it’s great to know you’re happy with the outcome. If you ever need anything else, feel free to reach out.
Everything I bought arrived quickly
Everything I bought arrived quickly, couldn't fault the company at all
30 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thanks for your great review! We're glad your order arrived quickly
Abi Hart in customer services was…
Abi Hart in customer services was brilliant at fixing our enquiry and sorting it with the supplier.
29 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your fantastic 5-star review! ⭐️ We're delighted to hear that Abi Hart provided brilliant customer service and efficiently resolved your query. We'll be sure to pass along your kind words to her! If you ever need assistance again, we're always here to help. 😊
Very easy to exchange a large item…
Very easy to exchange a large item ordered in the wrong size. Abi made sure that the process was very smooth.
29 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your review! We're so glad to hear that exchanging your item was easy and that Abi made the process smooth for you.
Thanks for all your help Abi Hart in…
Thanks for all your help Abi Hart in organising my project, its made the job so much simpler
29 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your lovely review! Glad the team made everything simpler for you.
Fantastic company very responsive 5…
Fantastic company very responsive 5 stars 🌟 Abi Hart was very helpful with my little problem I had she sorted it out right away . 5 stars for Abi well done massive asset to the company
27 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your feedback! We're glad Abi could assist you quickly. Let us know if you need anything else.
Good Customer Service Back-up
We had an issue with damage to two tables on different orders and staff sorted the problem quickly and efficiently. Abi Hart was quick to reply and took ownership of the problem and had a satisfactory solution within a few hours.
24 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Hi Tracey, We're sorry there was damage to the tables. Thank you for your kind words. We will ensure to pass the feedback to Abi.
Great customer service from Abi Hart
Great customer service from Abi Hart. She was very helpful from start to finish in resolving a situation with damaged goods.
21 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your kind words we will ensure this feedback is passed to Abi.
Filing cabinet/storage draw
Unit delivered within 24 hours in excellent condition
Handles and wheels attached and looks good - easily moved to preferred position.
Looks good and exactly as required.
Already in use
17 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Hi Martin, We're happy to hear the product is already in use and you are happy with your purchase.
Quick response to a missing part
Quick response to a missing part - Sent new item out very quick
17 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your review Paul.
Quick delivery and issues resolved.
Ordered a table in December, when order was delivered it was missing the table to. My colleague only informed me in early Jan that we were missing part of the delivery, but Vicky was very helpful and had their stockist send another out, which we received a few days later.
14 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
We're so pleased to hear that Vicky was able to assist you promptly and ensure you received everything you needed. Providing excellent customer service is our priority, and we appreciate your kind words.
Just ordered some fantastic products at…
Just ordered some fantastic products at great prices. The customer service was second to none, friendly & super helpful advisors who replied really promptly to emails. It has take a while to finalise what we needed and their support and patience during the process has been great!
13 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
We're so pleased to hear that you found our products great value for money and that our customer service team provided the friendly and helpful support you needed.
If there's anything else we can do for you, please don't hesitate to let us know.
Great products, fast delivery
Delivery was efficient, with my order arriving well-packaged and on time.
A special thanks to Abi, who helped resolve a minor issue with promptness and great communication throughout.
Thank you Abi!
13 januari 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
We're delighted to hear that your order arrived on time and well-packaged. It's also great to know that Abi provided such great support—we will pass on your appreciation to her!
If you ever need anything else, we're always happy to help. Thanks again for your support!
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