Dacia UK Reviews 

Very helpful, with assistance on finding the right part for my dacia sandero stepway, and for dave for going out of his way to find the right part,would recommend 👍 5 star

I ordered my Stepway on the 19/08/21 for delivery on the 01/03/22 I then picked it on the 19/06/22
I drove it for 3 days and a total of 170 miles I took it to the dealer for a inspection and was told it was safe to drive till it could be booked in on the 28/06/22 it was recovered on the 01/07/22 was told it would need a new gearbox(cvt) and a drive shaft the damage was caused by lack of oil no leakage could be found and it was believed to have had no oil in I have received a voucher for £100 to be used in a dealership as a good will gesture
I have asked Dacia UK to help 2 times now to help to get my car back on the road because the parts are on back order and have received no reply
The dealer have been excellent helping me but they can only do so much this car is my 4 Stepway the others 3 were excellent
All I want is my car back on the road
Dacia on the other hand have been really unhelpful

I work a lot of the time in the Channel Islands and have to hire a car. For the first and last time I ended up in a Sandero because I need a Sat Nav and this was the only car available. The Sat Nav was next to useless and would only accept road names and not the post code?? Then it didn’t have all the road names…..on Jersey? Really.

The car itself is cheaply built, gutless, uncomfortable and awful to drive as emphasised when getting back into my Mercedes. I noticed too that there was limited legroom in the back when the drivers seat was in the position I needed it.

I honestly cannot think of one redeeming thing about the car to congratulate Dacia on.

had a bad experience at Leeds Dacia. visited showroom to look at a duster (didn't have any in) went ahead with the rep & asked for the prestige in orange & a 1.3 engine. after looking at the paper work, later noticed they had put the 90 down went back after weekend & put it right, they they offered the 1.3 in grey as there would be a delay said we would wait, on the second call a different rep told me i had 2 cars booked 1x90 in orange & 1 x 1.3 in grey . they told me it would be another 6 months to get the correct colour & engine, so after a test driver, we took the 90 engine in the colour we wanted (then they wanted to charge me at the new price, for the cheaper version.
stay clear of them

Absolutely terrible experience at Dacia Liverpool. Essentially didn’t get a car. Ordered a new Dacia Sandero in January and because of delays for different reasons there would be a wait until June. We understood that this was out of their control, however May came and no update. Went into the dealership and they said there would be further delays until July. Heard nothing so went in again last week and we’re told we wouldn’t expect it until August, maybe even September/October. We were buying the car because we had a new baby due in July so not great timing. The biggest issue we had was with the customer service, when we queried the delay and whether anything could be done to compensate, the sales assistant, Sarah, was incredibly rude and unprofessional, essentially saying she couldn’t magic a car out of thin air… well obviously! We would have just appreciated some form of communication about what was happening rather than being left in a difficult situation with no notice, no car and a baby due in 5 weeks time. We have now cancelled the order and will not return to Dacia as a brand.

Absolutely terrible experience at Dacia Liverpool. Essentially didn’t get a car. Ordered a new Dacia Sandero in January and because of delays for different reasons there would be a wait until June. We understood that this was out of their control, however May came and no update. Went into the dealership and they said there would be further delays until July. Heard nothing so went in again last week and we’re told we wouldn’t expect it until August, maybe even September/October. We were buying the car because we had a new baby due in July so not great timing. The biggest issue we had was with the customer service, when we queried the delay and whether anything could be done to compensate, the sales assistant, Sarah, was incredibly rude and unprofessional, essentially saying she couldn’t magic a car out of thin air… well obviously! We would have just appreciated some form of communication about what was happening rather than being left in a difficult situation with no notice, no car and a baby due in 5 weeks time. We have now cancelled the order and will not return to Dacia as a brand.

Just bought a new Duster Prestige from Dacia Tamworth and i am very happy with the service I received and my new car which seems packed with features for the price. Particular thanks to Steven Bradbury who kept me updated throughout.

On a return journey from York to Harrogate the Adblue light appeared.
I knew the tank was full as I had checked the day before.
Took it to the garage who put allsorts of tech on it and couldn't understand why it was on.
I phoned CS and spoke to Debra who was extremely helpful. She suggested
booking it into a dealer for a thorough check.
I'm in Harrogate and the neatest dealers are 20 miles away. Otley and Leeds couldn't fit it in until Thursday at the earliest. Brilliant but my warranty would have run out by then and Dacia categorically told me even though the problem occured within warranty if the work was carried out after warranty expired it wasn't covered.
I did ask how I could get the work done when no dealer had space to fit me in.
Sometimes you wonder. Won't be buying another Dacia.

Avoid like the plague
(especially Dacia Trowbridge)
I purchased a 6 month old Dacia Logan and I can see why the previous keeper only kept it for such a short time. In the first year of having the car it has been to the garage 3 times. The last time for a month as they didn’t have a technician that could fix their own car. I was forced to pay (insurance) for a courtesy car. It’s still not right (the last issue was with the locking system which still doesn’t auto lock when driving). When I picked it up I got it home and found a scratch on the bonnet. It wasn’t there when I dropped it off (which they confirm) but I saw it when I got home. I recommend thoroughly checking your car when collecting it as they refuse to accept when they’ve damaged it. Each time they have it for repair they say ‘it may not be covered by warranty’ so leaving me to worry for a month that I’ll have a £1000+ bill at the end of it. A very stressful and disappointing service.

I see the adblue pump whine is still there on current duster diesels but CS at Dacia say it doesn’t exist) crazy people… listen to your front line dealers Dacia they know it exists CS sipping tea on the end of a phone doesn’t have a clue.
I feel sorry for the good dealers having to play piggy in the middle with their hands tied by Dacia UK.
Got a cracking deal at Suzuki, won’t be back to Renault/Dacia.

I received outstanding customer service from Jas at the call centre. She took great trouble to investigate my issue, to sort it out, and then to call me back after it had been resolved to check that everything was now ok.

Bad experience, car fine until first MOT / service as warranty ran out, came back with wipers, heater/fan not working, lights would not switch off in sunshine, etc, Had to pay repair cost, part covered by Dacia, but cannot get the faulty parts to have tested, clearly not fit for purpose, only done 6k miles now Dacia refuse to answer, wrote the Renault CEO no reply, if you want good after sales service don't choose Dacia!!

Purchased a 7 year extended warranty at a cost of £395 and it proved to be money completely wasted. They seem to make up the rules as they go along. I understood when buying that exhaust pipes and silencers are excluded, but they have extended that to include a rubber pipe leading to a filter on the grounds that rubber is perishable and not covered in the final year of a warranty. The warranty wording makes absolutely no mention of any such a condition but they rely on the weasel words phrase "but not limited to" when referring to excluded items. I am left with the impression that Dacia Warranty will go to any lengths to reject claims, no matter how inventive and unethical. Definitely a product to be avoided.

Fantastic service from start to finish with the purchase of my new Dacia Stepway,
Paul Law went the extra mile to keep me up to date would highly recommend Renault Dacia Romford to anyone.

brought a Dacia Sander 69 plate london west on line when delivered not the car I brought changed by salesman car had paint missing on every panal + others things including no vavle caps boot release not working Ect.after complaining picked up week later after 50 days still there only contact if get in touch with tem first some times reply also had a Dart crossing penalty next day after collected on loader 50 miles out the wrong way being driven now bake at London west April 7 after work but will be 2 weeks April 20th before return to me

=

I ordered a Stepway Prestige bi fuel on 5th November. I've tried to obtain an updated delivery.
Impossible to email customer services.

Cluth judder is a defect that Dacia refuse to recognise, the warranty is not worth the paper its printed on. I purchased my Stepway new in December 2018, the judder started at 4,000 miles, it went in to my local dealer three times who said they could find nothing wrong. I insisted it went to another dealer who told me the clutch was faulty but not covered by warranty. When I spoke to the service manager he said the same as my local dealer that it could be my driving( I have driven for 50 years and never experienced clutch issues) they must have a handout with what to say to customers who experience this fault. I was going to purchase a new one this year but I would never purchase from them again, I have it serviced by a local garage who told me that they are well known for having this fault its known in the trade as the Dacia "cold start syndrome" I have put three friends and relatives of purchasing Dacia or Renault and will continue to do so, if you are considering - don't you will regret it if you have warranty issues.

Masters of Beckenham were glad to take my order for a new Dacia Stepway Automatic & a deposit just before Christmas 2021 & advised 3 month delivery (March 2022). Had a subsequent e-mail early in January 2022 advising that delivery had gone out to mid/late April. Received an e-mail today advising that Masters of Beckenham were closing down on 29th April & as my car was now due mid/late June they wouldn't be able to supply it but were willing to transfer the order to another (undefined) dealership. Firstly this is the first I've been advised that delivery has gone out again & secondly surely they must have known they were scheduled to close down in April when they accepted my order in December 2021 & thirdly delivery has now gone out from the original quoted 3 months to 6 months. What a way to treat a new customer. Very dubious business practices. Dacia are advertising the fact that they now can supply cars with automatic gearboxes but try & buy one - no chance. Dacia's might be cheap but delivery and service are in the negative!

Very pleased with my 67 plate duster until out of warranty my local garage did its mot and service it turns out you can't reset the service and engine light unless you go to a Dacia dealer Very underhand business practice head ffice didn't want to know Sadly they have hturned a very satisfied customer into one that would not go near the brand again

Leased a new 2018 registered Dacia Sandero at the end of January 2019. In October 2020 the starter motor failed, preceded by a clicking noise. It was annoying to have a new car fail so soon, however I guess these things happen. The starter motor was replaced by the dealer - Arnold Clark, Hillington, Glasgow. 6th June 2021 exactly the same thing happened again. Clicking noise while the car was running then the next time I went to drive it the car wouldn’t start. So, I went onto the Dacia forums and saw that many people reported experiencing the same problem. In addition, the RAC mechanic who picked the car up told me that he has seen the same issue with many Dacia Stepways. I expressed my concern to the dealer that this was a recurring fault. Contacted Dacia also to advise the same. The starter motor was replaced a second time. In September 2021, I was driving the car and noticed the clicking sound again. I contacted Dacia. It took them over 4 weeks to reply. When they did, they referred me back to the dealer. By this time, it is November, and the car is due to go for it’s MOT. I asked the dealer to check out the fault and advised them I was concerned the same thing was about to happen again. They said it was fine – no fault found. Fast forward to today, 20th Jan 2022. It has happened again. Last night I heard the clicking sound while car was running (I now know this is the starter turning over) and the key was sticky in the ignition when I was switching the engine off. The forums show both of these things as known faults with these cars and in fact some models were recalled because of the ignition issue. The faulty ignition switch engages the motor with the engine running and wrecks the starter motor. Contacted Arnold Clark today and they say they can’t help me. They take no responsibility for not been able to diagnose the fault three times. Dacia have each time referred me back to the dealer. Let’s see what happens next. To sum up, I would not recommend buying a Dacia unless you are happy with a poor quality car and poor customer service.