Dacia UK Reviews 

My partner has a brand new dacia duster 1.3 that stalls on its own yet dacia say that's a character of the car... and we have been informed that all models with this engine do the same but due to people not complaining about it they will no do anything about it.

The vehicle has been with the garage for longer than she has driven it.. it was purchased around june/July 2022 and is still at the garage now April 2023 the vehicle has around 4k miles.

2 dacia technicians have been out at the vehicle a number of times and they have found the fault. The vehicle is basically taking itself out of cold start mode even though it is not warm enough. This happens after a short journey if you turn the vehicle off and back on after a couple of minutes.

They are offering no support. They are refusing to escalate the issues or help us now.

That said the garage that we are dealing with are being brilliant and trying to support us as much as they can.

Despite being under warranty Dacia assist refused to come out to fix my car window. Whether or not they were right to refuse to come out to help fix the window to secure the vehicle to help me get it to the dealership is seemingly a grey area in the warranty. However the main complaint was the threatening way in which the Dacia telephone operator spoke to me. He got very angry on the phone. I asked him why are you being so threatening and he responded on two occasions with; ‘I’m not being threatening if you want me to be threatening I’ll be threatening’. I have reported this to Dacia. Hopefully Dacia record the calls so they can listen back to the recording and take matters further.

Dacia/Renault, same mechanics etc..
My car is idling on start up at 1500 and i was informed that due to my All New Stepway was only a 3 cylinder cheap car, that is what i get. My car is less than 12 months old from out of the factory new.

Recently my 10 month old Jogger dashboard lit up with warning symbols and messages. I had to live with it like that for nearly 3 weeks as Platinum Trowbridge couldn't see it any earlier. And when they finally did take a look, they charged me an hour's labour of £132 (this was a goodwill gesture apparently) to clear the fault codes as they insisted the only thing that could have caused this was either jump starting the car or disconnecting the battery; so this is therefore not covered by warranty. Neither of those things happened so I now feel ripped off (not mention the insinuation that I'm lying) and concerned that the issue may re-occur as the root cause was not properly identified.

Response from Dacai Customer Services has been to side with the dealer.

Dear Axxxx,

You will probably recall some of our conversations over the last few months regarding my faulty Stepway.

Further to our last conversation the car let me down once again and has now been replaced with a Sandero from Bristol Street Motors in Leicester who did their best to find a quick replacement. Not such a nice car but one I can rely on I hope.

I appreciate that you have reimbursed me for some Uber costs but I feel that this is extremely poor compensation given the significant ongoing problems the car has caused me.

Please see attached document.

As a consequence, I missed a Christmas party in Market Harborough, a family Christmas get together in Coventry, a hairdressing appointment, a days paid work, my daughters dentist appointment, and my daughter who had her driving test in January was unable to practice in my car.(She did not pass!)

The whole experience has cost me a huge amount of time spent on phone calls and emails to Dacia customer services, Bristol Street Motors, RAC etc on hold or chasing/waiting for call backs, repeated trips to the dealership, untold stress, frustration and inconvenience. It has caused embarrassment and made me feel and look unprofessional and unreliable at work, a loss of confidence and faith in me being able to get from A to B and extra costs incurred.

All this whilst paying every month for a year old car.

My husband and I are very loyal customers of Dacia, my husband is enjoying his fourth Dacia and I am now on my fifth, all have been fantastic cars with the exception of my Stepway. We would have always recommended them to other people.

However, I do feel very let down by Dacia Customer Services and would appreciate a response from you.


I also attach receipts for the Ubers I needed in January after the last breakdown at the bottom of this letter.

Kind Regards

Alison Amphlett

I am now on my second Dacia, which is little over a year old. The car came up with an amber warning light in November. It has now been in the garage for over a month and no sign of it being repaired as there are no available parts. I've complained to the garage, I've complained to Dacia and all you get told is that everyone is in the same boat and we will just keep in touch with you to let you know if we ever plan to repair your car. Yet you keep advertising new cars - no problem getting them in the country. Appalling customer service and I for one will never buy another Dacia or Renault.

STAY AWAY FROM THIS COMPANY, WE WERE SOLD A NEW CAR, THEY ORDERED IT TOO EARLY AND KEPT IT ON THE DEALERS FORECOURT FOR 4 MONTHS BEING NEGLECTED, THE ROOF GOT CORRODED BUT WE WERE STILL EXPECTED TO PAY FULL PRICE, THE SALESMAN FILLED IN A GOOGLE REVIEW IN OUR NAME SAYING WE WERE HAPPY WITH THE CAR , EVEN BEFORE WE HAD RECEIVED IT !!!! THEN THERE WAS EXCESSIVE CONDENSATION ON THE INSIDE REAR WINDOW, WE PAID EXTRA FOR FRONT SENSORS BUT THEY WERRENT FITTED FOR MONTHS, THE DEALER HAS HAD THE CAR ON THEIR PREMISES LONGER THAN WE HAVE HAD IT ON OUR DRIVE....THEY WOULDENT EVEN GIVE US A COURTESY CAR, UNLESS WE PAID £25 A DAY!!! DACIA CUSTOMER SERVICES SAID THEY WOULD HELP BUT NOW THEY WONT DUE TO THE MANAGER AT THE DEALERS BEING ARROGANT AND SAYING WE ARE THE PROBLEM, DACIA ARE NOW TAKING SIDES WITH THE DEALER....WE SPENT £19000 AND WE ARE BEING MADE TO FEEL THAT WE ARE RUBBISH!!! THE RATING SHOULD BE 0 BUT DIDNT HAVE THAT OPTION .

I'ts a pity you have to rate them. Disagreeing with them for over 18 months, shoved from pillar to post with cs and management. Same old story not claiming liability for anything and have refused to correspond altogether. Will never buy from them again.

Macklin Motors Dunfemline sold me my new Dacia Sandero Stepway. I am absolutely delighted with the car which fulfills all my needs and with service provided by the dealer. In particular Darren Abbott was the salesman, and he was absolutely brilliant

4 times Iv promised call back twice on a new car never happened lied to me each time and quick enough to pass blame on to someone else take my custom else where if then can lie to me on the phone not sure I can trust if I had problems with car

Bought a used Darcia Duster from Renault Cardiff.
The whole process was very professional with no hard sell. They gave me a good price for my part exchange .
Stanley the sales person was the perfect gentleman and sent a video of the whole of the outside and inside of the car. Would certainly recommend.

My recent purchase of a pre owned 2022 Dacia Duster BiFuel Prestige with only 6000 miles on the clock has been an absolute nightmare. The car has many faults and I would ask any prospective Duster buyer to read my honest review first. After a week of ownership it was very noticeable that there is a huge design issue with the angle of the front windshield. When driving into sun the dashboard reflection makes it almost impossible to see out of the front window and makes driving very difficult.

In places the carpets don’t fit correctly and even though there is a factory attempt to keep them in place using staples (yes staples) they fall pitifully short of meeting the rubber door surrounds.

After a month of ownership the front drivers side window remained stuck in the up position. The Duster was taken into Dales of Cornwall (after a very lengthy wait) and a faulty switch was identified. The part was ordered and I was informed that there was no ETA for it to become available. After several weeks of waiting I contacted the CEO of Renault UK and had a response back from his executive complaints department. A very helpful gentleman agreed to place the part required on Priority Order. A few days later he contacted me to say there was no ETA! Enough was enough and so I contacted the sales manager for Dales Dacia of Cornwall to complain about the delay. To be fair having raised my complaint the cog wheels turned with rapidity and I was booked in a few days later so that a part from a ‘donor’ vehicle could be fitted. But that didn’t work as it was soon discovered that the electrical loom to the door had snapped and had to be replaced! A day later I once again took possession of my Duster with both front windows now functioning correctly. But the problems don’t stop there!

Hesitates when accelerating.
Blind spot warning lights on both wing mirrors randomly flash at night.
Carpets that do not fit correctly.
Squeaking dashboard Media Screen.
Rubber door trim coming away from its clips.
Poor MPG returns versus manufacturers claims.

I have been told that all issues would be covered under warranty but that is not the point. To achieve this I would need to take time off to get the car to Dales, they charge £10 in insurance costs for a courtesy car, it’s a 25 minute drive each way to the Dealership, and who is to say that parts would be available anyway?

If you are considering a Dacia Duster please thoroughly check out what you are buying first. What seems fantastic value isn’t always the bargain you were hoping for. You have been warned!

I have now sold the Duster and requested support for my significant resale loss from Dacia UK. They have responded stating that because I have now ‘left the brand’ they can no longer help…… and that just about sums Dacia up exactly.

BROKEN PROMISES !! I know there is a "world situation" but when you are PROMISED a result, and it doesn't materialize, just how much anger and stress can one cope with.
My headlight was PROMISED for 9th november(DUSTER OFF THE ROAD SINCE 16/6). am now told it will be at least another month.. meanwhile it is costing me a fortune in petrol as against LPG. and the road fund licence.
As my new ROAD TAX IS DUE ON 1st December any reasonable suggestions as to how to proceed.

Dacia Wirral. I had a long wait for delivery of a new vehicle however the company did keep in touch by email. I received a phone call and a video of my new car when it arrived at the showroom and another after I brought it home. The car was in excellent condition as it should be with a new car. The sales person ( Serenity ) was extremely helpful and professional, I was shown all the controls and how they work. Although I had a long wait for the car to arrive the service was good after the delivery

My Sandero needs a new linkage arm for the windscreen wipers, which I ordered at the end of July. Dacia UK advised that the delay was caused by an 'Admin Error', but I still have to wait between 15 and 20 days for the part to arrive from France. Shocking and shoddy response to my complaint. It seems that Dacia UK simply don't care.

Had a test drive at the swansea llansamlet branch for a Dacia Stepway on Wednesday. Lovely service from Steve who didn’t pressure me at all into getting the car. Something you can find happens at most car sales garages. Happily traded in my old car with no problems.
Ended up agreeing to get the Dacia the same day however as it was a steal and I couldn’t leave without the car. Quick easy handover process and nothing was too much trouble. Stunning car and a dream to drive. Super super happy! Thank you so much Steve :)

Thank you Arnold Clark Blackpool and the team, very welcoming and nice to bee treated as a customer and not a 'sale' - great coffee whilst everything explained and processes - they genuinely helped our choice in buying our New Car

Purchased 2 new Dacia Joggers on the 6th May 2022.
On the 1st August @ 5.50pm I was in a traffic jam when my Jogger with just 235 miles recorded broke down.
Called Dacia Assistance (RAC) who took 5 hours to attend.
Mechanic couldn't assist as the car was too new for his computer.
Unaccompanied recovery to supplying dealer took until 1am.
Car was left in a Homebase car park with a 2 hour parking limit.
No onward transport was offered.
Whilst the supplying dealers service was 1st class, Dacia was very poor.
I raised a complaint on 3rd August & have today been called by the RAC (17th August).
If I knew what service Dacia provides, I wouldn't have purchased their cars.

I visited the Belfast branch to upgrade my Dacia Stepway to Duster. Mr Declan Magill was courteous, professional and helpful during my negotiations. I was impressed at his communication skills and how he assisted during this appointment. Thank you Declan Edith Fleck - Lisburn Co Antrim

Absolutely fantastic service, Mr G Street was so helpful explaining everything I needed to know, kept myself updated on everything definitely highly recommend. Fantastic and friendly experience.