Dacia UK Reviews 

I recently had a flat tyre on my new Dacia Sandero.Having a spare wheel I thought no problem I will change the wheel.But alas the tool supplied to loosen the wheel nuts was useless and not fit for purpose,of terrible quality.
I therefore was stranded and decided to ring Dacia assistance.
I was unable to speak to a person but was directed to an RAC link. Online.
Eventually I was sent a message to say a mechanic would be with me in 8hours time!!
This is shocking and dangerous.
My only option was to ring a tyre company direct,pay a callout fee,pay for a new tryre and be on my way an hour later no thanks to Dacia.

General Observation.

It was just a week ago that I found this wonderful site 'Trustpilot' while searching for information on the problems friends of mine were having with their 'new' cars. I would now rate Trustpilot as one of the top ten sites on the internet and I wish them well for the future. My favourite online site has, for many years been John Cadogan on YouTube, he does a similar job to Trustpilot albeit in a far different way in exposing the disgraceful incompetence of motor manufacturers, and I would encourage anyone to use his site along with Trustpilot to evaluate car companies before making a decision to purchase, whether it be a new or a used car. Also, always check out the J D Power surveys.

I appeal to all of you that read this comment to do as I have done, and send a link for this site to all your friends, colleagues and family members to make them aware of Trustpilot. "SPREAD THE WORD". You will obviously receive many words of thanks when they realise how much you have saved them over coming years. I had never heard of Trustpilot until last week, but I know that it will soon become a household word, a word hated by many a manufacturer. The world has never been in such need of a voice to expose the corporate incompetence that now affects us all.

The only reservations that I have over this site is that I strongly suspect that many of the five star ratings are questionable. After the downright criminal fraud of Dieselgate I am very suspicious of the lengths that the motor industry will go to in deceiving us through lying and criminally presenting us with false figures and data. The diesel cars involved in Dieselgate gave out around 40 times more pollution on the road than what their sales literature and testing told us; software was deliberately configured to give out false figures during testing. Please read up on Dieselgate, and like me, you may never take anything a motor manufacturer tells you at face value again.

A five star rating that simply praises Mr Joe Blogs in reception for being such a nice guy while booking a car in for service hardly deserves space on here for that is what we would expect; such basic irrelevant praise only serves to skew the overall rating. We want to know how quickly and efficiently warranty claims and other vehicle faults are dealt with.

Beware of Five Star Ratings and go by the overall rating!

We the people, together with the likes of Trustpilot can shake the incompetents into getting their act together, and if they fail to respond favourably then we can vote with our feet and consign them to the 'Liquidated Business Scrap Heap'.

I purchased a brand new Dacia stepway in December 2018. The starter motor went 6 months later. I didn't have my car for over 4 months. (They did provide curtsey car)
The following year the same thing happened again also prob with ignition again I didn't have my car for over a month. This year the starter motor went in April and again in June. I don't feel this is acceptable on brand new car with low mileage (19995). Hendy Salisbury where I purchased the car we're very unhelpful and very rude at times. They seem to think it's normal for a car less than 5 years old to have required 4 new starter motors. I am just seeking further advice

My 15 month old Duster has an issue experienced by other owners. It’s an easy fix. Upon contacting my local dealer they made no attempt to look at the car and sent me to the Ford and Mazda bodyshop. I complained to Dacia U.K. who booked the car in to be looked at (it’d take 5 minutes). Today I get an email to check into the dealer and this email states that I am aware of a £180 diagnostic cost for a car under warranty and for an issue that requires opening one door and looking at a seal. DO NOT BUY A DACIA - their dealers make Land Rover look professional.

Bought a Dacia Stepway on 2017 plate. It's done just under 19,000 miles. It needs a new starter motor. Already?!!! This is a problem in itself.

I've been informed by a mechanic that this may be due to their stop start function when city driving. However,this information was not from Renault/Dacia.

I bought Renaults in the past no problems and one lasted nearly 18 years and was amazing.

The car is still in the garage, coming up to one month because firstly the mechanics are overbooked and have more jobs than they can manage, which makes me wonder in itself as to wide numbers of issues cars. Secondly the parts needed are not available in UK, yet another major problem.

Why are these cars for sale here when there are no UK stock in storage/warehouse here available? When I spoke with Renault/Dacia customer service, it sounded as though parts for faulty cars are 'shipped' individually one at a time from France on a need basis. This isn't what I expect from a global and efficient business.

Customer services said the parts "It could take Months".
Months!
Totally unacceptable as they informed me Renault /Dacia parts are stuck in transit in France.

I assumed a globally renowned company would be affiliated with better, higher standards of service.

Why can't the parts be posted out from new car production line?

I've had amazing Renault cars and quick efficient service from them in the past so felt this car would be the same. It's altered my judgement.

It's costing me a fortune in taxi and transport as there are no rental cars available. My elderly mother who can't walk well is as good as housebound as I can't pick her up in the car. I was told by my local Renault customer service rep at the time nearly 3 weeks ago that they have no hire vehicles available, therefore I can't have one. After 4 calls there for updates. I have been told the same thing. This does not seem right as all dealerships usually can access hire vehicles.

So disappointing, distressing and frustrating on so many levels.

I made another call to customer services who said I am eligible for a hire vehicle, but also confirmed the part could be a long while as many parts are shipped and stuck in transit.

Terrible service clutch went on duster model
Car still in warranty and only done 24000 miles
They say wear and tear dealer and customer service very unhelpful they do not ring you back
Still in garage and want to charge £2200
Ordered a new one before this happened and will now likely cancel
Harvey peel aberdeen

Experienced a disappointing transaction with the purchase of a car lacking essential features such as wireless Apple CarPlay and Android Auto. Regrettably, I only became aware of this deficiency upon collecting the vehicle, leaving me with no choice but to accept it. Attempts to address the issue with both the dealership and customer services proved unfruitful, as they displayed reluctance to rectify the matter or extend any form of goodwill gesture.

In addition to the missing technology, another inconvenience arose when the car was handed over without the locking wheel nut, an essential component for the vehicle's security. Despite this omission being acknowledged by the dealership, their proposed solution was to potentially mail the missing part after consulting with a manager, which raises concerns about the adequacy of their customer service protocols.

Moreover, Dacia attributed the absence of necessary parts to a chip shortage, a circumstance beyond my control and awareness during the purchase process. The responsibility seemed to be shifted to the customer, expecting them to meticulously scrutinise obscure details in the fine print, which is an unreasonable expectation in a typical vehicle purchase.

The overall experience with Dacia's service was subpar, leaving me with the impression that their priorities lay more with profit-seeking than providing a satisfactory customer experience. Given the unsatisfactory handling of the situation, I must admit my disappointment and question why I had expected more from this brand.

Regrettably, I have been left with no choice but to conclude that this would be my final encounter with Dacia. I cannot extend my gratitude for this particular transaction, as it has been marred by a series of avoidable shortcomings and a lack of customer-centric approach.

Bought brand new jogger , clutch has worn out after 6 months and 10,000 miles . They won’t replace under warranty as they claim it’s wear and tear even though it’s a new car.
Been in work shop now for 5 weeks still not fixed.

Bought a 2019 used Sandero from the local dealer and after 2 weeks the clutch started to judder badly and the ignition switch was sticking in start position....both known faults with the Sandero. Dealer has had the car now nearly 4 weeks waiting for parts. Terrible service. I used to work in car parts and there used to be something called VOR (vehicle off the road) where parts could be obtained quickly. What happened to that? Steer clear of Dacia as quality and spare parts appear to be serious issues judging by other reviews on here and other places.

Now 7 weeks have passed since Sandero went into Service Dept. for repair. Still waiting for clutch and ignition switch. Have been told by Service Reception of the main dealer there is a major spare parts shortage with Renault / Dacia and delivery is anyone's guess. Industry wide problem it appears. If I had known I would have bought another old banger and kept that going with motor factor / used parts. Buy a new or fairly new car at your peril.

Parts finally arrived and got car back after nearly ten weeks. Guess that's fairly quick by modern motor trade performance ?

I brought a brand new Dacia Duster in 2018. Within 6 months it broke down on the motorway as the starter motor had gone. They gave me a hire car, it took 3 months for a part and then fixed. However on returning home it wasn't driving right, called RAC who confirmed they hadn't connected the engine correctly and if we had carried on driving it would have flooded the engine.
6 months later, it breaks down again and it's the starter motor. They get a hire car, takes months for the part to come and they finally fix it.
And then 6 months later, its breaks again and this time they finally figure out its not just the starter motor but another part is broken and that's breaking the starter motor. Get a hire car, wait months for the car parts and they fix it. On the drive home realise the acceleration isn't working properly. Take it back, they tell me the orange warning light is just the service due (which was done less than a year ago so how?) And try to fob me off. Turns out, they hadn't reconnected the turbo correctly.
Last week the acceleration went again, accept this time its the turbo has gone and they've found other issues so will cost 5 grand in repairs (this car is only just 5 years old).
It's still in its extended 6 year, 80,000 miles warranty.
However no hire car/courtesy car and want proof of invoices of our past services (because we didn't go back to that dealership because we didn't have good faith in them for obvious reasons). We sent them the proof and at 17:50 on a Friday they reply they can't read the pictures (I've checked the pictures of the invoices and they are clear) and they close at 6pm.
So I've gone one week without a car (I drive for work as a nurse so its essential), still don't have a hire care and no work started/parts even ordered. Also the fact a car of 5 years old has had so many issues is ridiculous. Do not get a Dacia, it's not worth all the hassle.

From being a value for money vehicle, nothing special but OK they have gone from fit for purpose to just plain rubbish so beware. Being cheap and cheerful I have had several of these vehicle which seemed to serve us well buying the top of the range in all cases. The latest one has what I would consider dangerous features. Pulling out of side roads into flowing traffic there is a good chance that our vehicle will stall and does not necessarily restart with the auto restart so while you are waiting for the car to decide unless you have been careful and allowed for this you stand a good chance of being hit in the side or rear. The other problem being the automatic hand brake it can go from not working to being locked solidly on. I get indication that from the dash saying brake is engaged only to find the car rolling backward toward the village pond, a bit alarming, it does not tend to work either when stood at traffic lights. Dramatically the other day (5th May 2023) I tried to take the car out of the garage only to find that the brakes were well & truly locked on and it was very very difficult to drive the car out. My security camera shows the effort that I had to make trying to rock the brakes off, with the rear wheels locked tight and the front wheels turning pushing against the stationary wheel resistance eventually with smoke bellowing from inside the engine which I later understand may have been the clutch burning out. As I was going on holiday the next day i called the emergency service provided by Dacia/Renault which turned out to be the RAC. Be with you in 2 hours was the response, then a call "is the car drivable", "no it wants taking to a dealer for them to look at whilst I am away". Somebody will ring you straight back and tell you how long we will be but did they NO!!!. So then Dacia took over saying the car would be collected on 30th May But did the RAC arrive NO!!!
I managed to get the car to a dealership (not where I bought it) and they declaed probably rightly that they could not find a fault as it needs to happen when they have the car. So the vehicle via the computer shows itself to have no faults. They did give sensible answers as against the Right Car dealership where I bought the car showed little or no interest and the technician was one of those who has never got his hands dirty with solving mechanical problems. Dacia were a total waste of time in helping, just stretching everything out, instead of grasping the problem and resolving the issues quickly. The problems are still there but the car is not, time to dump it and go elsewhere with something more safe and satisfactory, giving confidence that there is no danger in driving. RAC no better.
Well I have escaped the troubles of my Dacia an found real pleasure again in driving. I may have found the original Dacia good and at least fit for purpose but I am now using a different make and what a pleasure it is.

Very frustrated, yesterday I collected my brand new Sandero expression, to be let down by the apple car play cutting out every 2 to 3 minutes using my iPhone. a quick google and social media search shows it’s a very common issue waiting for a system update by Dacia. Furious that the dealer never told me about the compatibility of the newer iPhones as I would have ordered essential over expression. I have literally had the car 24 hours I’m absolutely furious your dealers should be equipped to tell us this information at point of sale and if they are then they haven’t in this situation.

My Dacia logan has been in garage 7 weeks because Dacia can’t get the part needed . When you ring them all they say is it’s on back order no date for supply given . Crap company , I’ll never buy from them again

I have been trying to contact Dacia Head Office to chase up a complaint since early March. My initial complaint form did garner a response, with a follow up phone call from "Josh" promising to send an email update the following Monday. Two months later, after numerous wasted calls waiting on their customer service line only to be cut off without ever speaking to anyone, I have had no response head office . My almost three year old Duster was fine until I took it to Dacia's Orpington Branch for a service. Subsequently my battery died three days following a supposed full service, leaving me stranded miles from home . As a pensioner this was a terrifying experience. In the months since, there has been no further communication from Dacia. Outrageously bad customer service.

Update 18/05/23 - after sending a new complaint to Dacia online I received the standard " we guarantee a response within 24 hours" automated reply. I also sent an email to the CEO of Renault/Dacia UK. No reply since from either . You couldnt make this up.

Never have heard from Dacia Orpington , apart from an email inviting me to buy a new car from them...... seriously?

Finally received communication from Wasim at Renault H.O. UK apologising for the delay , telling me he had been in touch with Renault Orpington, but they had given him no real reason for the p--s poor service I received, and he apparently told them that it wasnt good enough. I thanked him for getting in touch and waited for Dacia Orpington to contact me.

apart from an email from Dacia UK asking me if I wanted to sign up for extended warranty etc etc , I am still waiting for any sort of reply from the original Dacia garage - almost six months later.

There is a design fault with Dacia dusters where the drain for rain on the windscreen gets blocked and the water is diverted into the footwell of the car instead. After the storm last Monday there was an inch of water in my passenger footwell. It is a known issue with Dacia dusters. When Dacia finally phoned me back ( they say within 24 hours, it was 5 days later) the caller told me I would have to go to a dealer and get the problem identified and they would decide on a remedy. All at my own cost as I'm out of warranty and they have no record of MY car having this problem. She then kept repeating herself over and over again. I don't need her to book me into a garage, I need Dacia to fix their badly designed drain

Worthless Company who should stop trading in the UK. I deeply regret buying a Dacia. What kind of company tells you to take your vehicle to a dealer so they can identify the part. Its the only type of part on the vehicle. An LPG filter. Dacia should know by the registration number or VIN number what the part is. Instead I get told to contact the garage. book an appointment. let them locate and identify the part. wait for them to order the part. then book the car in again for the service and replacement part. Dacia don't keep service parts on the shelf! Customer Service took DAYS to get back to me. Customer Service is worthless. I thought DACIA were being let down by "Hendy Dacia" turns out Hendy Dacia is just the tip of the iceberg of how awful Dacia is as a company. HENDY and DACIA deserve eachother. Two peas in a pod. Customers don't deserve this. DONT BUY A DACIA!

Would not recommend Dacia Logan to anyone. Ignition system failed after 12 months ..took 7 months for parts . Has now failed again 3 years later same fault ..this time whilst driving ..could have been serious on the motorway. Dacia not accepting any fault.

Absolutely Useless! What a shower to try & deal with. Advertise Jogger’s in stock on the Dacia website! When you phone the Dealer they know nothing about it. Advertise on Autotrader cars are in Stock again when you phone Factory order 5/6 months delivery. What a complete waste of my time. Wanted to order a top of the range car impossible! Looking for something else now.

I'm on my third dacia duster now, I'm so pleased to have the automatic model. Delivery was somewhat delayed due to tech problems,but I had a salesman who kept me posted from start to finish. He looked after me,, silly things like making sure all the extras I had on my last duster where in place on the new model. All the insurances for the various protection needed. Rac membership, and I got a few personal extras . Believe me I put this man Under extreme pressure at times and he was allways kind and got things done. His name was Ameel Hussain . He went the extra mile can't fault his service. Well done Ameel see you soon.

Unfortunately I could not recommend a Dacia vehicle. My headlight got broken about four months ago, have tried to get a new one through main dealer and it is impossible. Its been on order for nearly four months and there is still no expected delivery date. My car may not pass its MOT if it isn't replaced and I'm then going to be left without a car. COME ON DACIA, PULL YOUR FINGER OUT!