Dacia UK Reviews 

Don’t buy one full stop. The cars re okay but you will need to visit a dealer which is where it all goes wrong. Either they’re briefed to be as awkward as possible to keep costs down or they’re just useless. My car goes in with a gearbox fault on 5 Jan at which point it has a software update that the dealer advise has not fixed the issue. Can I return on 7 Feb for a gearbox out and strip. I do as asked. I’m advised to collect my car on 9 Feb as they’ve…..reset the gearbox (thought they did that in Jan). Total muppets. So between Jan and a Feb where they identified a fault that a reset didn’t cure it has fixed itself. Buy elsewhere. Based on my recent experience the only half decent dealership was a Mazda one.

Have twice been accused of lying by the Yeovil dealership. Once when our automatic Duster started to stall when pulling away. We eventually got it on video so they had to agree there was a fault. The fault still hasn't been resolved.

Then our Duster went in for its first service and was hit by another vehicle while at the garage. They claim the damage was already there, which is wasn't. They conducted a walk round of the car when it went in but are refusing to acknowledge they did this. Dacia UK won't help and said we need photographic proof the vehicle wasn't damaged prior to going for its serivce.

Overall its been disgusting service all round and we will not be using this dealer again or buying another Dacia.

Make sure you take photos of you vehicle prior to having work done by Dacia.

I bought a service plan through the Dacia site. The terms and conditions clearly stated that, if I wanted to cancel, I could do so at any time and could do so in the first 60 days without a cancellation fee. I received the certificate/new terms and conditions (now on Mobilize headed paper) with very little information and stating that the 'cooling off' period for cancellations had reduced to 30 days. I believed I had a service plan, with Dacia as I bought it on their site. After ringing my local Dacia dealership, I found that they did not have a record of my plan and did not know which service it would provide, or where to find this information from. They wanted to sell me their own plan and gave me incorrect information about the level of service required in the service schedule (twice: on line and via telephone call -of course more expensive than necessary). I tried to cancel the plan 3 days after taking it out. As I saw later, the scheme was administered by EMaC and not Dacia, and I needed to contact them to cancel the plan. I contacted EMaC and they told me I could not cancel the plan and this was in my terms and conditions. They continued to tell me I could not cancel it even when I presented them with the original terms and conditions. EMaC advised me that I needed to speak to Mobilize or Dacia. When I complained to Dacia that I was unable to cancel the plan which I signed up to through their website and agreed to their terms and conditions, they said that they could do nothing about it as EMaC administered the plan. I should have been aware of this from the terms and conditions. They would do nothing at all to help and did not think any of this was their responsibility. They would not even file my complaint.

Rubbish car that's riddled with faults. Unfortunately own a 2019 Duster, don't waste your money within the space of 9 months car has had cooling fan issues (running constantly), reving issues (revs so low car feels like it's going to cut out, braking issues (constantly noise coming from brakes), and now the clutch and gear box has gone. Have only done 5k miles since owning and car has low mileage. Useless cars and not fit for purpose.

This is my second Dacia sandero stepway and I had no problems with the first one but this one I’ve had for nearly two years and when I took it for a service in February last year I reported that my seat was dropping over a period of a month which they said would be looked at. The seat was apparently replaced a few months later but the problem was still there. Customer service had been great up until that point. The car is lovely and no other issues, very reasonably priced for what you get. I’m almost due for the second service, I was passed on to head office as they can’t do anything else at the garage. Nothing has been followed up so I rang head office which sent me to a call centre to be told it was logged and I’d be contacted, still nothing, so I’ve a car that’s had a faulty seat for an extra year now and the seat drops over a period of a week now so obviously getting worse .
I’ve always been impressed with the company thinking I’d be buying another similar car next year but unfortunately if there’s a problem with a car I’ve realised it becomes the customers problem.

I called the Dacia UK customer services on 0344 335 1111 with a question about why a cash purchaser was charged more than a finance purchaser for a new DUSTER. The call handler was preoccupied with collecting my data and I gave up waiting to get an answer and holding a silent phone to my ear. No-one bothered to call me back or email, so i checked out the reviews of Dacia Customer Service. I am glad I did, and grateful to all those who have bothered to record their experiences. i was horrified by what i read, and I will take your advice not to buy a Dacia.

I had 2 new tyres fitted at my local Kwik Fit (My local Dacia dealer does not do tyres). Coming out of Kwik Fit I noticed the Power Steering and ESC warning lights had come on. I immediatlely took this to my local dealer who seemd to know all about this problem when having tyres fitted and looking through the internet later it does seem to be a common problem. The dealer told me they would have to recalibrate the car softcare to correct this and it would take 30 minutes and cost £78. I pointed out that the car was still under the extended dealership warrenty and all I had done was had 2 tyres changed it surely must be a warrenty item. They contacted the Dacia warrenty team who refused to pay it. I paid and then contacted Dacia customer services who also refused to do anything about it. Just to point out my local dealership are very good and helpful and my anger is directed at Dacia and the implementation of the warrenty. It all seems absolutely ridiculous to me that I have to pay an extra £78 because I had 2 tyres changed. Suffice it to say I will never be purchasing another Dacia or saying anything good about them to anyone I know. Absolutely appaling customer service over such a little thing.

Bought duster in 2019 June around end of Covid
Clutch gone Nov.2023.
Had previous Duster for five years no problem with clutch 40000 miles plus.
Bill to replace clutch £1000 now find another part
damaged another £800 not a cheap car r for repairs.Same drivers.
I was not offered an extended warranty at the end of my first warranty
Beware 2019 Dusters

Poor customer care. Bought brand new duster. Having loads problems with car. Jumping gearbox. Poor fuel consumption spluttering jumping engine. Stopped running twice. Brand bew car with these issues. Dealership tells me nothing wrong with it. They haven't even looked properly. Very dissatisfied can't wait get rid if it.

Bought a Duster that was 2 years old from a main Dacia dealer. After a few months the heater stopped on settings 1, 2 and 3 and could only be used on the maximum demist setting. Eventually after an argument the dealer paid towards a replacement blown resistor. 6k miles and 8 months later it's blown again. The dealer says it is a known manufacturing fault and requires replacement of the motor which is causing the resistor to blow, other owners complain of the same fault. Dacia refuses to contribute anything towards the repair which is estimated at £170. This is not due to wear and tear after 8 months and 6k miles use over the summer. This should be a product recall of it is a known defect in this model. Dacia have been totally and unacceptably unhelpful. Can't recommend. Will be taking the matter further.
UPDATE: Dealer called today to confirm that they don't think I should have to pay for this repair. They have kindly offered to pay for the labour and have asked Dacia to pay for the parts but Dacia are refusing to pay for any work. No explanation for why, just a flat refusal. What sort of company is this!

Steven McLean in Ayr was so helpful and supported us through the purchase of our new car . Dacia customer service is fantastic

Fantastic cars! They are reliable, cheap on fuel (LPG), not noisy, good space, and well equipped (media display, parking sensor).

The most unreliable car in the world!
During the first three years (from new), my Duster spent months being repaired by the Dacia dealer. It was at the garage every few weeks.
Now out of warranty, I have just spent £800 to get it through the MOT. Last month it cost an additional £900 just to keep it on the road. Additionally, the service report also has some expensive 'clouds on the horizon' for next year!
Simply not worth all the trouble.

Giving 1* is being kind. Jogger is 8 months old and already has a fault with gear box. The customer service is extremely poor and very unhelpful. The only way to get a courtesy car is through Dacia assistance which is RAC. Waiting for RAC to answer is a job within itself. Been waiting 3 days now and just been told I can go and get the car after waiting another day and ringing Dacia and the RAC. I got past from pillar to post. The only thing is they can't deliver the courtesy car but can send someone to come and get me. I have other commitments which I have now had to cancel. I have used other companies which normally provide a courtesy car either delivered to your door or you at least collect where your car was dropped off. I would never buy from Dacia ever again. Shocking.

I am so disappointed with Dacia & Renault customer services. They have gone to the trouble & money in developing a tent that fits on the hatchback on the Dacia Jogger, but no-one can answer my questions, not the local sales team where I'm buying my Jogger from or the Dacia or Renault customer services. I've been trying to get answers since August 23 and just keep being directed to the Youtube video. The video is a great tool to show the finished assembled product but doesn't show you how to assemble it. If I order one, then find that at 5'2" I'm not tall enough, I can't send it back. It's classed as an unreturnable product !!! Do they actually want to sell them ???

Bought a Jogger Extreme in July, had two faults appear on the system since then. First was a brake light fault at beginning of September, I called the dealership who said they could book me in at the end of October. Brilliant. The second was a possible engine fault a couple of days ago. Essentially the RAC diagnostic codes indicated a fuel sensor or fuel pump fault.
Called the dealership, Bedford, who said to bring it in but they would not have a courtesy car while any repairs took place, and one would not be available until December (over a month).
Was advised to call the Dacia assistance line as this would be the quickest way to get repairs done and to get a courtesy car. It's basically calling out the RAC for roadside assistance, so not the service the dealership said it would be.
It's only done 3900 miles.
I need a car for work, I don't have the luxury of taking over a month off.

On Monday I'll contact the finance company with the view to terminating the contract early as what I've been sold is faulty and the after service is unacceptable.

Dacia Renault Bolton once again provided me with excellent service. I have had the pleasure of being served by Paul and Sol and as always they were excellent. It's so nice to be remembered by the staff and made to feel welcome. All the staff are very cheerful and happy. Always have a smile on their face and communicate excellently. Whether face to face or over the phone it's always a joy to speak to them. I hope the higher ups see this and commend you on your continuous excellence. Even Damian who did my service spoke clearly on the video recording of the service and showed me underneath if my car explaining each section. Honestly, thank you for making this process so simple and easy.

Absolute Cowboys. I bought a brand-new duster 23 plate from the Dacia dealership, which is great but the after-care service is absolutely horrendous.
When I bought my brand-new duster from the dealership, I purchased the five-year extended warranty which was the original not third-party five-year extended warranty. I remember going through the Dacia web page, looking at it with the dealer and agreeing to buy it. Now I’m trying to register it with Dacia as it’s not showing on the Dacia app and Dacia are saying this is a third-party extended warranty and has nothing to do with them. This is just lies as it was bought from the Dacia dealership, and the five-year warranty was chosen off Dacias own website.
They are cretins and I consider this theft. They will do anything within their power to get out of things they have agreed to.
Would give -10 stars if I could.

Hi bought a duster great value car was stolen on the 2 January this year Hastings direct took 9 months to pay out.settlment figure was £9100 paid to them I was offered no rebate when I spoke to them today I was told to contact their solicitors who was a waste of time just told me to contact RCI finan cheers David Harris ce witch I have done again they said they would not pay me any rebate ?? I was expecting around £1100.rebate stay away from them

Just bought The new 73 plate Dacia Jogger from Sutton Park Tamworth.
The Sales Executive Steve was brilliant. He always kept in contact and kept me updated throughout the process, making everything as simple as possible.
I did have to wait 6 months for the car but although it is early days I love the car, worth the wait.
I bought the Dusty Khaki, Extreme spec.
Lovely and comfortable, plenty of room. Just superb. I think it was a really good deal. Thanks again to Steve for all your help👍