Dacia UK Reviews 

Does anyone work in Dacia Finance?
Trying to get a settlement figure and nearly an hour waiting, next in the que!!
Also took care in for MOT Swansea and left and took it to Kwik Fit after being told to take it in for 9.15 am then got told wouldn't be looked at till between 3pm to 5pm after explaining kids would need picking up from school!!
They are all great when they want to sell.ylu a car but customer service is lacking

Sales was good salesman was happy chatty because he was getting a sale but then 6 weeks after still no log book when I enquired they had entered my postcode wrong so it has gone ‘astray’ called them to ask about it was told it was my own fault for not checking properly before signing! So £25 to DVLA for a change of address salesman just didn’t bother calling me back and Matthew the manager at Leicester branch spoke to me as if I was a half whit

This is an extraordinarily unethical business. They issued a recall on our Dacia Sandero and we never heard about it. They never even announced it on their own internal recall tracker. There was a problem with the ignition switch, and we only found out about it because the starter motor kept fusing (we had to pay nearly a grand for repairs over two years). Our garage did some research and eventually told us about the recall.

As soon as we found out, we told Dacia and they agreed it was their responsibility to fix it. But the dealership then took it on and failed to fix it because Dacia sent them the wrong part! Then the dealership gave the car back to us and let us drive it away. A few weeks later, after we tried to get the dealership to take it back in, the car set fire to itself (the entire front half was in six foot high flames) and nearly burnt down our street. We were in the car 10 minutes before this happened. The fire department had to come. It torched the back of another car. Our car was completely written off.

Despite the issue being caused by a fault that Dacia freely admitted was theirs, a fault they also admit that they failed to tell us about, and despite them failing to send the dealership the correct part, they refuse to take any responsibility for it. So our insurance premiums go up and we lose our no claims bonus. Again, this is because customer service at Dacia thinks they have no responsibility for a car fire caused by a problem they issued a recall on, that they then prevented from getting fixed.

Dacia, the world is a complex place, but it is not a pre-requisite of doing business today to let go of morals. You are allowed to be ethical.

Horrendous costmer service, they dont have enough technicians, they are taking months to do basic warranty repairs, they are selling cars they can't fix, the regulator should ban them from selling cars, until they the recourses to fix them.

got our Dacia jogger extreme November 2024 lovely car great to drive

Kevin Brown, the sales executive, was fantastic. Extremely helpful and knowledgeable. He is an asset to your company.
The whole process was easy, and a fantastic experience from the time I entered the showroom and greated by the friendly receptionist, whom got me a well needed cappuccino.
Ryan the young hand over chap was also excellent. Explained everything to me and gave me the confidence to drive away in my beautiful new Sandero Stepway.
Well done to all your excellent staff.

Renault Dacia Warwick

What a dreadful place to have to deal with.

We purchased a Dacia Jogger Extreme (BV74 FPO) in early November 2024 brand new. Within a couple of weeks it had a few sensor issues and the anti collision kept activating randomly and slamming its brakes on for no reason, we had proof of dashcam to show nothing was around, they booked it in which took nearly 2 months to find a date for the dealership to get it booked in, during this time the RAC plugged it in and found 70 faults and immediately deemed the vehicle not safe for the road, got taken it and sat around for over a week and they just cleared the codes at the garage without even trying to investigate.

They told me they had done things but unfortunately for them they did not unplug my dash cam and it was continuously recording and it proved they did nothing at all.

Got it back for a day and it had to go straight back in for other sensor faults then they told me they’d change the sensors, another 10 days went by and when I went to collect the car back, they admitted they had done nothing again and tried to blame the faulty sensors on the rain, snow, fog ect what a load of rubbish.

Aftersales Jeromy Hughes, and harry there attitudes towards us was terrible, at one point harry swore at me which he denied but I got this on voice record in my pocket.

This place is just horrible to deal with, before you buy the car they’re all over you like a tonne of bricks but as soon as they sell you the car and you leave with the car and then have an issue, they don’t want to know

We had 5 hire cars in the space of not even 3 months because of how many times the car had to keep going back and they did nothing to it to resolve the issues. We had more hire cars than we had the jogger

The car has now been rejected and gone back indefinitely

We have now got a VW

What a sad state Dacia have become, after 3 dusters and 1 stepway I took the plunge and ordered a Hybrid Extreme on the 11.11.2024, expected delivery was 23rd February 2025, I asked the dealer to order it and hold until 1st March 2025 so I could get the new registration plate. All was going well until the delivery date changed from 23rd February to 3rd March which initially was not a problem. Then a few days ago the date changed to the 10th March but may be as late as 23rd March. Called the dealer and he couldn't understand why it had changed. Unable to find any more info at this point but not looking like I shall get the car any time soon so trying to cancel the order. Looking on the forums most problems are with the GB with deliveries taking over 4 months yet in Scotland and the EU as little as 3 weeks seems the norm.

So took my 22 plate Duster to BSM Derby as it needed a new battery, as not holding charge, had the car for a day and charged me £120 to tell me the battery needed replacing ??? Only warranted for two years and quoted me £365 for a new one, needless to say I sm shopping elsewhere

To anybody reading this review it would bode well to acquaint yourself with the Consumer Rights Act 2015 when purchasing a New Dacia.
London West Renault Dealer-car purchased from new and paid cash 4/12/24.Car delivered 10/12/24
Within 17 days of delivery(27/12/24) and with less than 700 miles on the clock the car developed several faults topped off with a Power Steering Failure in the middle of London adjacent to Westfield.
Service centre could not look at the car until 2/1/25.RAC delivered car on 2/1/25 but the car was not looked at until 10/1/25 due to other recovery cars taking priority(Alarm Bells ringing!)
Diagnostics eventually run which showed no problems.
Power steering failure occurs again when technician runs the car.
Nothing further happens with the car until
31/1/25.No contact from the service Manager or technicians.
Email complaint illicits a response from the Service Manager.Master tech required to take out dashboard and inspect wire harness.
Initial rejection of car as not being fit for purpose within 30 days of delivery date made by email is not received by Sales Manager.
Delay tactics employed .Sales Manager permanently in meetings so can’t discuss.
Dacia UK Complaint file opened however the Sales Manager for London West Branch is not cooperating with Dacia UK despite requests for information.Legal Action threatened unless London West Renault Dealer(Brentford)gives me a firm decision on Total Refund.
Car delivered to me 10/12/24
Refund paid 14/2/25.Car status unknown.
Post sale service appalling and delay tactics employed.
Be very wary of purchasing from this dealer.
Lack of technical staff,managers need auditing and need to be held to account.
I would question Dacia as a competitive product given the alarming range of faults developing vision from new!

The good, my Sandero is good to drive, fairly comfortable, ok on fuel. The bad - I use my car as a driving school car and have done 44k in 2 years. It's not been brilliant with regards to reliability and has need a few repairs under warranty. The awful - my car needed a clutch at 40k, not unusual as it is used as a driving school car. Parts £500 for the clutch ! - Then it gets worse, my mechanic rings me and says the dual mass flywheel has failed -£700 more ! - So the total bill for parts £1200. Yes they are inexpensive compared with Toyota, but at what cost ? and you can't just leave a review on their site etrusted, which seems to cherry pick reviews.

We took our Dacia Logan to our local dealer for repair. For 9 days we were told their system to send the fault diagnosis report to the Dacia / Renault central support was broken - they could not confirm diagnosis or start to resolve it. In those 9 days they were unable to offer a courtesy car. We contacted Customer Care Team. Communication from the Renault Customer Care Team has been awful - I have tried to escalate my complaint and told I am not able to. They have failed to return calls that they have said they would. They have said they have sent me emails, none have been recieved. I have been told I can only speak with one named person who is never available when I phone. The experience has been awful. I would not recommend Renault / Dacia in the future.

Had issues with a Sandero which we bought from new last year. Went back to place of purchase, Renault Romford. They were extremely helpful,from Dawn,the Receptionist who was our first contact and was amazingly supportive to Terri, on service desk and particularly Ollie, our salesman who went through our options and helped us in our decision to trade in for a different car. Definitely turned what could have developed into a negative situation into a positive one.

New care arrived with worn and torn seats! The car was brand new. They agreed to replace, this was 2.5 years ago and I’m still waiting. Cancelled service agreement with no warning. Dacia are not responding or contacting me like promised to address issue with seats when they agreed to replace under warranty! Awful experience! Ruined my first ownership of a new car.

Car delivered with part worn tyres and speed limit warning gives wrong information or no information The tyres that the new car came with only have 5mm of tread I had to take the car in for remedial work on the speed limit warning system it was showing 80mph and then 5 mph on the same section of 30mph road. I was told this is normal the system is now showing nothing with an explanation sign. While the car was in the dealer they measured tread depth and then declared that the tyres were 40% worn odd I thought as the car had only travelled 800 miles still waiting for an explanation very poor service when you take in to account this is my 4th Dacia.

Brand new Duster 2024 had it a week and it cut out four times in one short journey. Almost caused a bad accident. They told me there is a fault on the software and it needs updating (brand new car !) First direct debit due soon and we have hardly drove it . Have a courtesy car instead. VERY DISSATISFIED

I have literally just returned home with my new Dacia Duster, purchased from Bristol Street Motors in York. My contact there is Jess, who is a lovely girl and brilliantly efficient, friendly and definitely goes above and beyond. I traded in a Renault Arkana for this Duster and all the staff at this branch are lovely. I saw Lewis mentioned in another post and he and Joanne are equally great to deal with. I have never had anything but excellent service from this dealership. Praise where praise is due.

Went to my local Dacia dealer pre arranged test drive
Dealer was surprised and wasnt expecting me
Asked me how old I was as I was over 71 and was told I would not be able to have a test drive due to their insurance policy
Was able to sit in a Dacia Duster Journey which I found the bonnet is very high and couldn't see the showroom floor
Spare wheel is put under the rear of the car body with a release lever to drop it down probably in a dirty condition
So it saved me the trouble of going out on the road to be driven by the Salesman

My Dacia Duster has been into Derby for service and MOT. The car passed and had the cam belt changed due to the mileage. The whole job went smoothly from start to finish. I love my Dacia Duster so it's important to me I get the best service from a garage. Thank you.

Swansea Dacia
Want to change double the prices of other Renault garages for the same work. It's disgusting and threatened to invalid my warranty. Absolutely despicable.