Dacia UK Reviews 

Swansea Dacia
Want to change double the prices of other Renault garages for the same work. It's disgusting and threatened to invalid my warranty. Absolutely despicable.

Useless customer support!

I have a free service plan for 3 years.
Time to book service B but there is no option on there website to book a free service, they want money.

I booked the paid service and added a notice that I have a 3 year free service plan, so the service should be free.
I received an email asking me to call customer support to book a free service or book a paid service with them.
I tried calling customer support a few times, but hung up after 12-15 minutes of waiting on hold because I got tired of listening to stupid music and a message our customers are "important" to us.

Today I received a phone call from customer support, they informed me that my plan expired on 11th December and they can't book a free service for me because the first available slot they have is on 18th December.

There is no free slot for a free service which is just oil and filter changes, but I was offered a paid service for £230.

Very disappointed with Dacia customer service. Was waiting for announcement to preorder my new Duster and when finally, after one year waiting received email about preorder, I was straight on the mission to do so. Loged in to my account noticed that took too long time, webpage itself was logging and didn’t wok properly. Finace page was not available at all. So, I got to preorder page and did my preorder and when I got to payment there was information that Dacia will send me £100 voucher as gift to spend on new accessories. I was very excited about such a thing though Dacia is getting better and better. Preorder done happy me, waiting for the email with my voucher. Week gone started to checking with Dacia team I haven’t received it. Question was passed to each other and then to customer service. Lady called and said there is no such an offer at all and they can only apologise and they can’t do nothing about it. During conversation lady asked do I have a proof or screenshot of this message? Instantly I felt like being called liar. Since when we have to screenshot everything, we do? Dacia can’t’ be trusted without screenshots now??? This question was asked also from other member of team so that was very upsetting being called liar twice. So not happy me gave up. Guess what do I see on there webpage few weeks after same message just with terms and conditions that when you will buy new car you will receive £100 voucher to spend at Dacia. Well, that’s so wired is in it? Contacted them back with how this is possible an I’ve been told this has terms and conditions there with dates apply. What I saw none knows and nothing can be done. Dacia dealer was confused about this situation that how I would be able to know something before its out on website? They think that voucher shout be given in this case. At least Reading dealership cares about their customers especially Akif was very helpful with everything and made my experience bit better. I will make sure this review goes in every possible platform so people know that they have to take screenshots when dealing with Dacia and hopefully some of COS will see it too. Very, very disappointed didn’t expect that for Dacia always had good experience ordering cars but this just discussing. For fixing issue get hold of Reading dealer and Akif ( he will know who unhappy lady is )

Dangerous - gross negligence
Brought a brand-new car in May 2021. Faulty from the start, still faulty. Never-ending saga. Running out of garages to take it to as previous ones chose to ignore and reset a serious safety fault on numerous occasions for two and a half years. Despicable and dangerous. Dacia Customer Care do not care. Customer Service agent refuses to escalate the case. Just tells me that is what warranty is for, well, that has expired and I am all out of options! The car is still faulty, they simply do not care. Bought a new car for peace of mind and safety and I have neither. Shockingly bad.

New Jogger purchase Nov 22
Clutch went sept 23
Took two months to repair.
Sept 24 clutch is going again.
Oct 24 car is booked in to be repaired 9/12/24
Nov 24 repair is cancelled by Dacia and re scheduled for 21st January 25
Just a shambles’s!
Words fail me !!

I bought a Dacia Sandero as a second car to be reliable car for holidays etc. I was told I could have it serviced or repaired at any Renault/Dacia garage. The car broke down within 300 miles of purchase & three months later has still not been repaired. I have been chasing promises & chasing again. I will never buy another Renault or Dacia & will recommend family & friends to stay well away.

Caitilan was very helpful and gave me some helpful ideas.

Richard O'Neil great sales man explained everything I needed to know, good service when collection date came he was throurogh but quick with all the paperwork I needed needed to sign. He was always available when I needed to ask questions and worked hard to get my car during the half term to work around my job. I'm on my 3rd DACIA from Bristol Street Bradford and highly recommend the whole team .

Bad experience, car fine until first MOT / service as warranty ran out, came back with wipers, heater/fan not working, lights would not switch off in sunshine, etc, Had to pay repair cost, part covered by Dacia, but cannot get the faulty parts to have tested, clearly not fit for purpose, only done 6k miles now Dacia refuse to answer, wrote the Renault CEO no reply, if you want good after sales service don't choose Dacia!!

I purchased my Dacia duster December 2023 With Renault holdcraft lime kiln bank Stoke on Trent.
Mileage on clock 7000 mileage I've put on is 13000
From the start I loved my car, I work in community, so was both easy to drive and economical
On 7th October 2024 I noticed a smell of burning coming from my engine.
I called the garage to be told they couldn’t help till thw 2n̈d December 2024 I felt I was expected to drive around in it for nearly 6 weeks , snd was told there was nothing they could do
I contacted Dacia Uk to be told to call “Dacia assistance” which I did, they were concerned about me driving the car as unsure as to problem but he felt it could be clutch.
He followed me down to Renault in Hanley.
My biggest concern was the attitude of Dacia telling me it was the way I drive (burnt out clutch) I’ve been driving since I was 17 I'm 43 now. I've had numerous cars and NEVER burnt out a clutch, ny dad is also an ex cop and driving instructor, and he would of told me off!! I
To add insult to injury I was told by Dacia uk, as well as a staff member in Renault (well it could have been from the previous owner )
That little problem of now costing me £1925.02, the fact they couldn’t get me in till the 2nd December, yet it was fixed the day after I dropped it off.
The help and outcome I received, I felt was below the standard you could/would expect from a big dealership.

Have owned a Sandero Stepway since 2022, bought new from Evans Halshaw Durham. Had an issue with a back door filling with water and asked EH to investigate this at first service. They claimed to have done so and found no problem but it persisted and when I pursued this politely with them accused me of being intimidating! I eventually had the problem resolved at another dealership, it took about 20 minutes (after a 7 hour wait) and some common sense, a quality in short supply at EH Durham. Indeed I had to email and push quite hard to get this relatively minor issue seen to and Stoneacre in Darlington, despite me showing them a video of the water pouring from the door, seemed reluctant to do the job. I could actually have done it myself but as it was under warranty I wanted it done by Dacia. In view of the hassle I had with EH Durham, Dacia sent me a £100 voucher but it has proved as difficult to redeem that as it was to get the door issue fixed so I've binned it, just not worth the hassle. Apart from the door issue the car has been excellent but I have no faith in Dacia UK or their dealer network and in the final year of warranty I'm seriously and reluctantly thinking of changing the car due solely to the lousy customer service. Very good car, pity about the dealer back up. Can't do enough for you until you've paid but not interested thereafter.

Came in today for a mot in Renult york (clifton moor) I was looked after by a young man named lewis he was polite welcoming showed me the self service check in and how to do it.offered me coffee kept me up to date with progress of my Duster and was the only member of staff to speak to me in the few hours I was there shout out for lewis wish there was more like you.

I have a 4 week old Dacia Duster. Had to take it back to the dealer already due to issues with the parking camera. Somehow the camera pictures do not match the actual reality of the situation. You might think your perfectly between parking space lines but in reality you are 2 foot over the line and vice versa. The mechanic said there is a definate fault but there is nothing they can do to fix it !! He also said he looked at an identical car in their showroom and it had the exact same fault. How can that even be possible. A 23k car,400 miles on the clock,very troubling issue and I'm told sorry there's nothing we can do. How on earth can it be right. I just wish I could contact Dacia for an explanation or better still some help.

Recently traded in my Sandero for a Duster at the Penarth road, Cardiff branch. The service was brilliant especially Adam W. We kept in contact via email or phone and nothing was ever too much for him. Even when I asked stupid questions he gave 100% efforts. Definitely will be asking Adam to be my sales advisor when I return at renewal time. The car itself is lovely, runs like a dream.

In July 2022 we purchased a brand new Dacia Duster Prestige 4x4 dci 1.5. We traded two outstanding Suzuki cars, one 9yrs the other 5yrs old. We were told by the branch manager (Stoneacre) vehicle was UNIQUE!!? and it most definitely was. An ex demonstrated vehicle at a fair price £22,500. Reasons for a new vehicle was, avoided second hand problems, warranty and bigger more refined vehicle.
More or less straight away we had ongoing maintenance and running issues. Briefly I’ll list.
1. Both back doors held water which eventually puddled in car.
2. Both back electric windows worked intermittently.
3. Multi media/sat nav screen would go completely blank.
4. Blind spot warning would constantly illuminate especially at night.
5. Windscreen scratches easily from wiper blades.
6. Engine cooling fan came on for no reason, wouldn’t go off unless restarted engine.
7. Constant whine from engine systems.
8. Annoying rattling from near side front.
9. Gurgling and spluttering from adblue system.
10. Keyless stop/start erratic.
I may have missed some other minor issues, but above is unacceptable on so many levels.
The dealer was disinterested and unprofessional. We felt dealership disbelief in our experience and concerns. Dealership even pointed out that Dacia UK were aware of some problems.
To sum up.
A unreliable cheap product not fit for purpose.Dealership that couldn’t be bothered or even cared. Non existent customer support or appreciation.
Dacia…. AVOID AVOID AVOID.
After 2yrs, 17,000mls we got rid and purchased a 2024 Suzuki SCross.

David Coles was excellent..Great customer service, first class help and David went out of his way to ensure I was looked after.
Every one of the team were superb and I would highly recommend them. A great team..

Jordan Craig of Parks EK
Good Service and nothing was a bother. Lovely person and enjoying my new Dacia
Thanks Jordan 🥰

Don't be fooled by the Dacia warranty. It's not worth the paper it's written on. I had my Jogger for 18 months (22 plate) and it had 20,000 miles on the clock. After being asked to bring it in for a software recall that could affect changing gear I was told the rivets had sheared on the clutch but this wasn't under warranty as it was driver error. The garage sent pictures of the clutch which wasn't worn so how they can justify failure of rivets on driver error is beyond me, and not a question they were able to answer. I was left carless and out of pocket by several thousand. DO NOT buy a Dacia car would be my advice.

I've just had my Dacia Logan serviced and Motd at a garage local to me. I'd used Dacia dealers since I bought the car 3 years ago. However I moved house and didn't want a 40 mile round trip. The local garage found it couldn't turn off the service warning light. On contacting Dacia they said they could do it but it would cost me £35 for the privilege. This is clearly outrageous. Older Dacia cars don't have this problem. The company is stopping consumers from exercising choice when it comes to servicing. They said my local garage could download the software but refused to say how much this would cost

I bought my Dacia jogger in August 2022. It has gone wrong 6 times with either the clutch/gearbox/flywheel. The customer service from Dacia has been totally and utterly awful. I would NOT recommend this company. They don't listen and don't give a damn. I am in the process of rejection. They don't appear to have any common sense. Surely when a car has gone wrong that many times - the sensible thing to do would be to take the car back - strip it down and investigate the root of the problem instead of fixing it and it goes wrong again. Whilst this is being done give the customer a completely different brand new car to replace it or give the customer their money back to make up for all the hassle the customer has experienced. But NO Dacia dig their heels in and don't listen to a very cross and frustrated customer who is giving a negative public review. Apparently they 'have a process to follow'!