Looked online, but visited showroom and got demo on product first. Very helpful. A bit of confusion with delivery , customer service fantastic. Really helpful and went above and beyond which is very r... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Advertised (and even continued to do so, after I spoke to them) a pizza oven that actually was not even in stock! Even on the day of my refund, it was STILL advertised as in stock and 3-5 day delive... Toon meer
Bedrijf heeft geantwoord
Delivered promptly securely and was well packed cannot comment on fire as still awaiting installation but cannot fault ease of ordering and the efficient prompt secure delivery. Thank you.
Good choice of wood burning stoves. We knew we wanted an Esse so we didn't get advice on our choice however the customer service for delivery was excellent . Straightforward website and good price... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houtkachelwinkel
- Openhaard- en kachelwinkel
- Brandhoutleverancier
- Meubelwinkel
- Grillwinkel
- Verwarmingsapparatuur leverancier
Over Direct Stoves
Geschreven door het bedrijf
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Contactgegevens
Wellington Road South 137, SK2, Stockport, Verenigd Koninkrijk
- www.directstoves.com
Over 20 Years Trading
4,0
Goed
286 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Looked online
Looked online, but visited showroom and got demo on product first. Very helpful. A bit of confusion with delivery , customer service fantastic. Really helpful and went above and beyond which is very rare these days.arrived quicker than expected. Would use again.
23 april 2026
Antwoord van Direct Stoves
Hi Susan,
Thanks for your review.
It's great to hear that you found our showroom team helpful. We're sorry for any inconvenience regarding the delivery but we're glad that our customer service team were able to assist.
If we can offer any further advice then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
First class service ,recomend
23 april 2026
Antwoord van Direct Stoves
Hi Douglas,
Thanks for your review,
It's great to hear that you'd recommend us based upon your ordering experience!
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
5 Star company
Great easy process from order to delivery. Excellent customer service and great product.
Would happly recommend this company 5 stars☆☆☆☆☆
.
21 april 2026
Antwoord van Direct Stoves
Hi Jackie,
Thanks for your review,
We're pleased to hear that ordering was easy and that you were impressed with our customer service and with the delivery.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
I highly rate this company
I had the best experience with this company from start to finish. From corresponding with Adam before buying to discuss measurements and suitability to talking to Claire about delivery, I really felt they went above and beyond to ensure a good service. The delivery was on time and friendly and everything has been better than I hoped. Will definitely use this company again for future purchases.
14 april 2026
Antwoord van Direct Stoves
Hi Emma,
Thanks for your very kind review.
We're thrilled to hear that your experience with Adam, Claire and the rest of the team was so positive. It is always our aim to offer the friendliest and most efficient service that we can.
If we can assist with any future purchases then please don't hesitate to give us another call,
Kind regards,
Direct Stoves & Fireplaces
Great service 👏
Been a great experience. Professional and kind staff members. Ordered the Kamando Joe BBQ online and had it delivered the next day as promised by the customer sales rep. Highly recommended 👌
23 april 2026
Antwoord van Direct Stoves
Hi Isa,
Thanks for your kind review,
Your recommendation is hugely appreciated. We're pleased to be able to offer free one-man 48-hour delivery for many of our products, including models in the popular Kamado Joe range. We trust that you've been getting plenty of use out of your new BBQ with the recent good weather!
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Sales and customer service faultless
Sales and customer service interactions were good and easy. The wood burner isn't being installed for six weeks so I can't comment on that yet but the purchase and delivery process was faultless
8 april 2026
Antwoord van Direct Stoves
Hi Neil,
Thanks for your review,
It's good to hear that it was so easy to receive quality sales advice from our team. We always aim to provide the best customer service that we can.
If we can offer any further assistance after the stove has been fitted then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Great product with quality built in.
Great product
Amazing service
Delivery driver was immense.
You feel the quality of this product as you put it together. Which, was very easy as it is mostly built, when you get it.
20 april 2026
Antwoord van Direct Stoves
Hi,
Thanks again for your order and for your review,
We aim to offer high quality products with straightforward assembly, and we're glad that this has been your experience,
If we can offer any other assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Good choice of gas bbqs
Good choice of gas bbqs, at a reasonable price. Delivered quickly.
20 april 2026
Antwoord van Direct Stoves
Hi Steve,
Thanks for your review,
We're glad to be able to offer a large range of outdoor gas appliances at competitive prices and with speedy delivery,
If we can offer any other assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Stoves
Hi,
Thank you for your positive feedback,
It's good to hear that you received the delivery on a quick and efficient service, as we've come to expect from our delivery partners,
Feel free to give us a call if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Very impressive
Really good service. Had an issue with an accessory and they replaced immediately. No problems and super helpful
9 april 2026
Antwoord van Direct Stoves
Hi James,
Thanks for your review,
We're sorry for any initial inconvenience but it's good to hear that our team resolved this ASAP,
If we can offer any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Great service all round from placing…
Great service all round from placing the order to delivery.
14 april 2026
Antwoord van Direct Stoves
Hi,
Thanks for your kind review. We're very pleased to hear that your experience in ordering with us was so positive,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Stoves
Hi Mr Chaplin,
Thanks for your review. It's good to hear that the delivery was prompt,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Very fast delivery and great comms
12 april 2026
Antwoord van Direct Stoves
Hi Jo,
Thanks for your kind review,
It's great to hear that the delivery was quick and well-communicated,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Brilliant company
Made my order today over the phone as there was a fault online.
Great service from start to finish.
They ran out of a rub I ordered as well so phoned and offered other options.
Really polite.
Great group to work with
10 april 2026
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi,
Thanks for your kind review. We're glad to hear that our team was able to assist,
Please let us know if we can offer any other advice,
Kind regards,
Direct Stoves & Fireplaces
Not very helpful
Not very helpful, I ordered wrong item, my fault. It arrived 2 days early so they ignored the "delivery on day of your choice".
When attempting to return wrong items, response was slow and quite obvious that if I did sent back brand new unused items I'd get the " we can't resell these due to a small pencil mark on the box"
I'll not be using them again.
1 maart 2026
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Pete,
Thanks for your review.
We are sorry for any confusion regarding the delivery process. We do offer nominated day delivery options through the website but as many goods are ultimately sent via a courier, we do have to stress that all dates are estimates and not 100% guaranteed.
Regarding the returns process, it is not standard practice that a return and refund would be refused purely due to a small pencil mark on the box and I can't see anything to suggest that we've informed you of as much to date.
What the returns team had requested as part of the returns procedure was: "please do not write on the original packaging. If necessary, use a postal bag or a removable label, and include your name, address and order number to ensure we can identify the returns for refund". As we're sure you can appreciate, this is requested so that goods come back to us in a resalable condition including the original packaging.
I hope that this information helps. We can see that the returns team tried calling you on the 8/4 to discuss your order. Please let them know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Great product
Great product, exactly what it claims to be. Great after sales service.
14 maart 2026
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi,
Thanks very much for your review. It's great to hear that you've been impressed with our products and after-sales service.
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Still waiting for my refund
I ordered a stove on 2 Feb. On 4 Feb I unfortunately had to cancel my order. As the stove had already been dispatched to their local depot they were going to charge me £140, even though I never received the stove and their cancellation policy does not cater for this scenario. They then said they would reduce the fee to £70. I don’t agree this right but regardless I am still waiting for a refund which they say is pending as they are waiting to receive the order back from the depot. So, it takes 2 days for it to get shipped out but more than 20 days for it to be returned. I am fuming. I know someone who had to cancel an order on another online stove company and they got their refund straight away, no questions asked. I wish I had gone to them!!
4 februari 2026
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Anita,
Thank you for your review.
We are sorry for any inconvenience regarding this order.
We do state in our terms and conditions that "if you cancel the order after the goods have shipped we reserve the right to refund less any carriage costs incurred", hence the discussion with our Dispatch team regarding the fee.
This being said, we appreciate that there was a delay in processing the eventual refund for which we fervently apologise. As you will be aware, the stove had come back to the warehouse minus the fitting kit which you had also purchased. Generally, the warehouse team will not pass an order on to be refunded until the goods have come back to us in full, but we appreciate that an exception should have been made on this occasion, given the low cost of the fitting kit and that you had never received this.
A member of our team contacted you yesterday to advise that a full refund would be issued as a gesture of goodwill, and we can see that this has been processed as of today.
If there is anything else that we can do to advise, please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Top marks for a great service
Firstly Direct Stoves had exactly what we wanted and at a very good price. Secondly their delivery was prompt and exactly as it should be and finally they followed up with an after sales call to see that everything was ok.
14 januari 2026
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Steven,
Thanks for your review,
We're thrilled to hear that you were so impressed with the service received, and that everything went well regarding the delivery.
If there is anything else that we can do to advise, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Direct Stoves were great
Direct Stoves were great - very helpful and efficient. Let down by their suppliers but they did everything to help. And their couriers were also amazing and very helpful.
28 januari 2026
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Susan,
Thank you for your review.
We are sorry for any inconvenience relating to the supply and delivery, but we appreciate your positive feedback regarding the service received from Direct Stoves.
If we can offer any further advice or assistance then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
All the service and delivery was EXCELLENT
All the service and delivery was excellent cant fault you. the stove is very well made and looks great, however i wish it had higher legs so you can clean under the stove, also would like ash pan to be open at front end for ash to slide out and finally would be better if the ash pan when full was not touching the grate fire bars , i should have checked before purchasing , but very happy with stove none the less
Jim Bower 4th Feb 2026
12 januari 2026
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Jim,
Thanks for your review.
It's great to hear that you've been so impressed with your ordering experience.
We're also glad that you've been enjoying the stove overall and appreciate the feedback that you've provided,
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
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