Looked online, but visited showroom and got demo on product first. Very helpful. A bit of confusion with delivery , customer service fantastic. Really helpful and went above and beyond which is very r... Toon meer
Bedrijf heeft geantwoord
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Advertised (and even continued to do so, after I spoke to them) a pizza oven that actually was not even in stock! Even on the day of my refund, it was STILL advertised as in stock and 3-5 day delive... Toon meer
Bedrijf heeft geantwoord
Delivered promptly securely and was well packed cannot comment on fire as still awaiting installation but cannot fault ease of ordering and the efficient prompt secure delivery. Thank you.
Good choice of wood burning stoves. We knew we wanted an Esse so we didn't get advice on our choice however the customer service for delivery was excellent . Straightforward website and good price... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houtkachelwinkel
- Openhaard- en kachelwinkel
- Brandhoutleverancier
- Meubelwinkel
- Grillwinkel
- Verwarmingsapparatuur leverancier
Over Direct Stoves
Geschreven door het bedrijf
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Contactgegevens
Wellington Road South 137, SK2, Stockport, Verenigd Koninkrijk
- www.directstoves.com
Over 20 Years Trading
4,0
Goed
286 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick and easy with good prices.
Ordering was quick and easy. Delivery was in a timely manner. There was an issue with the purchase, but this was dealt with efficiently by Direct Stoves, and it was all sorted satisfactorily.
21 januari 2026
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Lizzie,
Thanks for your review.
We were sorry to hear of the issue but pleased to hear that you found our response to be quick and efficient, and we're glad that the ordering process was easy overall.
If we can offer any other assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Best price available in the UK
Best price available in the UK. Everything else, order, contact re order, and delivery were perfect.
30 december 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi John,
Thanks for your kind review.
It's fantastic to hear that you were impressed our prices and that you found the service received from Direct Stoves to be perfect,
Please let us know if we can assist with any future orders,
Kind regards,
Direct Stoves & Fireplaces
Great customer service
Great customer service, friendly and efficient delivery
19 december 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Stef,
Thank you for your review,
It's great to hear that you were impressed by our customer service and the delivery received,
If we can help further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
helpful service, great product
Really clear and helpful service from Mike. He told us about the delay on order and gave us time to think about proceeding. The stove came as stated and is fantastic (Arada Hamlet widescreen 5). He gave us a load of good advice about bioethanol too. Very happy.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Kirsty,
Thank you for your review,
We are sorry for any delay in receiving your order but we're glad to hear that Mike in our Sales team was so informative and that you're impressed with the Hamlet stove.
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
I can heartily recommend Direct Stoves
I can heartily recommend Direct Stoves. Great price and excellent customer service. I felt I was dealing with a company who cared. Ordered the stove mid December and had my blazing fire in time for Christmas, not bad considering I live in the Inner Hebrides.
25 december 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Cully,
Thank you very much for your very kind review.
We're glad that you received such a good impression from our team and that you were impressed with our prices and the speed of delivery.
Please don't hesitate to let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Ordered the MI Fires Skiddaw wood…
Ordered the MI Fires Skiddaw wood burning stove for half price in the sale, arrived on time and extremely pleased with my purchase!
6 december 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Mark,
Thanks for your review.
It's great to hear that you achieved such a good deal in our seasonal sale, and that you've been so happy with your purchase.
If we can offer any further assistance then please feel free to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Good service but poor delivery
Bought a Charnwood Island stove. Product as expected and dealing with Direct Stoves to arrange delivery was easy. Delivery on the day wasn’t so good. Delivery driver was supposed to call 1 hour before which they didn’t. Delivery driver turned up and before I could get out of the door had already drove off. When I eventually got to speak to the driver I realised his English was poor and difficult to communicate. When he did return he wouldn’t take advice to reverse into the driveway up to the garage. He ended up leaving the stove in the middle of the driveway as the pallet truck wouldn’t move on the gravel driveway. All in all Direct Stoves good to deal with but choice of courier could be better.
12 december 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Mark,
Thank you for your review,
It's good to hear that the service received from Direct Stoves was to your satisfaction and our apologies for any inconvenience relating to the delivery.
We can see that our Dispatch team did contact the courier as soon as we were made aware of the issue, to try and ensure that the driver returned ASAP. We appreciate your feedback regarding the delivery and will make sure to feed this back to our delivery partner,
Please don't hesitate to let us know if we can offer any further advice,
Kind regards,
Direct Stoves & Fireplaces
Just purchased a multi fuel stove
Just purchased a multi fuel stove - was a slight delay in delivery but the company kept me updated and informed. Excellent service delivered just as planned and delivery driver also excellent.
Would have no hesitation recommending Direct Stoves
18 december 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Winifred,
Thank you so much for your review.
We're sorry for the slight delay but we appreciate your kind words regarding our Dispatch team and the service received overall.
Your recommendation would mean a lot to us. Please let us know if there is anything else that we can do to assist,
Kind regards,
Direct Stoves & Fireplaces
High quality
Quick delivery, great service, high quality selection of products with thought ti installation
25 december 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Ryan,
Thanks for your review.
We really appreciate your comments regarding our customer service, quick delivery and our product range,
If we can offer any further assistance, please feel free to give us a call,
Kind regards,
Direct Stoves & Fireplaces
Excellent product delivered promptly
21 november 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi,
Thank you for your review.
We're very pleased to hear that you were impressed with the stove received as well as our delivery service.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Still not fitted
Still not fitted, a great showroom plenty of choice and good prices, big problem after purchase and promise of fitter nothing has been done.
Andre txt to say call him/ her to arrange fitting after two days ringing and many txts 2 mths later still not fitted.
I now have an alternative fitter coming in two weeks.
The fitter is the problem!!!
25 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Alan,
Thank you for your review.
It's good to hear that you were impressed with the range on offer in the showroom as well as our prices.
This said, we're sorry for any inconvenience or disappointment regarding the installer. The fitting team have advised that your postcode is not within their usual coverage area and so would not have been eligible for one of their gas fitters.
We appreciate that because of this, you had been provided with contact information for Andre as third party gas engineer, who has done work for some of our customers in the past. Unfortunately, because he is a third-party installer our fitting team will not have had influence over his scheduling and we can only apologise for the lack of communication on his part.
Thank you regardless for your feedback; we're pleased to hear that you were able to find an alternative installer.
Please let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
A great medium stove
This stove was delivered promptly and on time. It was well packed. We have been delighted with this stove. It is very neat, economical and gives out very good heat. Very pleased with both the stove and the service
21 november 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Sylvia,
Thank you for your review.
We're very pleased to hear that the stove arrived promptly and that you've been impressed with both the order and the service received.
Please feel free to let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Delivered the wrong item
Delivered the wrong item, delivery happened 3 days late. Still not received a refund or even any clearer on the issue and how it will be resolved. The book has been passed to many different teams and no one has taken responsibility for the error. It is really unfortunate as we hoped to use this company again but due to their incompetence we simply cannot trust that they will deliver on their service. In a world where there are no complications maybe it would be better but unfortunately the service we received just didn’t meet the mark.
7 december 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi,
Thank you for your review.
We are very sorry to hear of the issues experienced and that you are still awaiting further information from our team.
If (as per the request that we have sent you through Trustpilot) you can provide an order reference number or any other order details with which to locate your purchase, we would be happy to speak to the dispatch team and try to achieve a resolution as soon as possible.
Please feel free to call 0161 376 4191 (option 2) if you need any assistance in the meantime,
Kind regards,
Direct Stoves & Fireplaces
Your website is easy to navigate
Your website is easy to navigate, full of information and guidance. Excellent delivery service. Stove fitted and is just perfect......thank you
20 november 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Bev,
Thank you very much for your kind review.
It's fantastic to hear that the website was easy to navigate and informative. We also really appreciate your positive feedback regarding our delivery service.
If we can offer any further advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Geocast Beam with downlights
The website was easy to use and my questions were quickly answered on the phone, so I placed my order. A delivery date was given and I waited in all day & evening, but nothing arrived. I contacted Direct Stoves the next day to be told that it had been delivered and they would send me a photograph of the delivery. I went out to check all my neighbours’ gardens and found the pallet with the delivery note but the contents removed. My neighbours were out for the day and I could only hope that they had taken the beam in.
When they returned home, I found they had taken it in (assuming it to be part of their renovation work) and they kindly carried it to my house.
I’m very pleased with the beam and down lights now it is finally installed.
Apart from the delivery, everything was very good, so please ask the delivery drivers to deliver to the correct address and not just dump it on someone’s lawn in the nearby vicinity. .
3 november 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Jeanette,
We are pleased to hear that your experience in ordering with Direct Stoves was so positive.
This said, we're very sorry for the issue experienced with the delivery and appreciate your feedback so that we can pass this on to our delivery partner.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
A good experience from initial enquiry to install.
Good communication, clear pricing and support. Everyone I dealt with was helpful and courteous. The installation team were great, and I love the finished product.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Ashlee,
Thanks very much for your review.
We're grateful for your kind words regarding our customer service and the installation team.
Our aim is to offer the most transparent pricing and clear communication that we can and we're glad that this has been your experience.
If we can offer any further assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Fine by me!
Yes, very happy thank you. Good price and clear communication
3 november 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Edward,
Thank you for your kind review.
We really appreciate your comments regarding our pricing and communications,
If we can assist with any future orders then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
Very disappointing customer service
Fireplace arrived with a scratch so want to return it. Customer service is SO SLOW at responding to emails. Days and days pass. They will also charge me £40 to return it. I'm afraid from what I've seen the negative reviews on here are likely true
3 november 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Peter,
Thank you for your review.
We are sorry for any delayed response to email correspondence. We are currently in the busiest part of the year for heating appliance sales and because of the sheer number of queries being received at present, responses can sometimes take longer than normal.
As per our returns policy, we charge for parcel collections arranged by ourselves at £40 per parcel and pallet collections at £140 per pallet. This does not affect your consumer rights and as per our returns policy, and in accordance with the terms of the Consumer Rights Act 2015, "if your product is damaged or develops a fault within 30 days of purchase, it is your responsibility to notify us. Just let us know and you’ll be able to return your product for a full refund, or have it repaired or replaced whichever is preferable. If a fault or damage is reported after 30 days of delivery, our customer service will work with you to resolve any issue as best we can in conjunction with the manufacturer under their warranty terms & conditions".
If the issue has been reported within this time scale then our customer service team will be more than willing to look into a resolution. Ultimately, we can only apologise for the delay and we're also sorry for any inconvenience caused in receipt of the damaged item.
Please do let us know if we can offer any further advice or assistance in the meantime,
Kind regards,
Direct Stoves & Fireplaces
Highly recommend
I have used Direct Stoves a couple of time now and they are just fantastic. The choice of products is superb and the cost is always very competitive. The customer services staff are friendly and incredibly helpful with any questions you may have. Ordering is easy and delivery is so quick, even up here in the north of scotland. Highly recommend.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Matthew,
Thanks for your continued interest in our range of products,
We love hearing from repeat customers and we're glad that your experience with our Sales team and our delivery partners has always been so positive.
If we can offer any other advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Fire arrived damaged
Fire arrived damaged. This kind of thing happens but they have handled it badly. A few weeks have passed we are still waiting for a replacement. We have been told they don’t know when a fire can we sourced. 🙄
13 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Sam,
Thank you for your review. We are sorry for any disappointment with the goods and service received.
As you will be aware, you had purchased an ex-display showroom item. We appreciate that damage was sustained in transit with the courier and that the Dispatch team have had to investigate whether a replacement could be sourced.
We can see that you were contacted as recently as Friday, to apologise for the delay and to advise that we would be in contact ASAP to discuss next steps.
In the event that we can assist further in the meantime, please do let us know,
Kind regards,
Direct Stoves & Fireplaces
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