Samantha was very informative & helpful as we required 2 mattresses for 2 different people. She provided us with a good range of options that met our needs & at price points within our budget. Overall... Toon meer
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Lees wat reviewers zeggen
Great quality medium firm mattress. Good for side sleeper. Also purchased a temper cool touch pillow, which is not too hard but very supportive. Staff in store very helpful. Placed order in store. Del... Toon meer
I went to the Banbury store today with my elderly mother in law to purchase a mattress. We were welcomed by Sylvia who took us through various types of mattresses. Sylvia’s customer service was... Toon meer
Assistant very informative The body scanner an excellent idea choosing the right bed for me. Email updates letting me know date and time my mattress would arrive. Delivery on time, my only concern was... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
George Street, OX16 5BH, Banbury, Verenigd Koninkrijk
- 01295585895
4,6
Uitstekend
176 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dreams Mattress Hi l am very with my mattress it is so…
Hi l am very with my mattress it is so comfortable to sleep on and so easy to get out of bed l love it.
6 juli 2024
Everything delivered on time by two…
Everything delivered on time by two very helpful employees
22 juni 2024
Staff very helpful and friendly in…Banbury store
Staff very helpful and friendly in Banbury store .
Great communication about delivery. Very polite and efficient delivery men
21 juni 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
excellent customer service after problems with mattress
Mattress felt very comfortable but we had some misgivings about the Memory foam topper because of a previous memory foam mattress from a long time ago, the sales lady assured us the Memory foam technology has moved on and they don’t make you hot anymore, unfortunately that has not been the case and We are finding the Mattress very hot. After contacting Dreams they agreed to change my mattress and the one we chose has proved much cooler and very comfortable Dreams customer service were very helpful and got it sorted out quickly a big thank you
12 mei 2024
Antwoord van Dreams - Banbury
Good afternoon Dave,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you are finding that your mattress makes you feel warm.
In order to offer some assistance and advice, I did try to call you today and I have sent you an email.
I do hope to speak with you soon.
Many thanks,
Kishan
Great quality medium firm mattress
Great quality medium firm mattress. Good for side sleeper. Also purchased a temper cool touch pillow, which is not too hard but very supportive. Staff in store very helpful. Placed order in store. Delivery earlier than quoted. Arrived at the time stated. Friendly & professional delivery staff. Very pleased. Recommend
4 mei 2024
...sweet dreams are made at 'DREAMS BANBURY''
Looking for a mattress and pillows? …look no further than Dreams in Banbury.
Excellent store with a wide range of quality mattresses and pillows at very competitive prices.
Importantly, the staff (called Tahira 1 & Tahira 2) were both excellent – very friendly, genuine, understanding, extremely knowledgeable and refreshingly customer-oriented.
Tahira 2 (a recent recruit to the sales team) was particularly impressive in the way she listened to our needs and recommended a selection of suitable mattresses.
As a team, both Tahiras quided us to an excellent mattress and set of pillows. They couln’t have been more helpful. We thank them for their time and consideration.
In sum, a great retail experience. Tahira 1 & Tahira 2 are outstanding ambassadors for Dreams *****(*) !
28 april 2024
Review zonder uitnodiging
Perfect mattress
Perfect mattress . Great quality & very comfortable, thank you . Will recommend to others ,
6 april 2024
Very good service in the shop and…
Very good service in the shop and delivery also excellent customer service
30 maart 2024
Dear Sirs. Just a shade too long delivering!
Dear Sirs, on the 10th February my wife and I visited your showroom and received a very professional sale promotion which lead to us ordering a Masters Guild 6950 D Mattress.
On the 20th March, on agreed time our mattress was correctly delivered and all delivery terms correctly completed.
My only complaint was that also on the 20th March my wife died at approximately 5.00 pm at Gloucester Hospital. If only your delivery times were shorter she may have had the opportunity to enjoy the new mattress for a little time. We had no idea when we ordered what was to come.
29 maart 2024
Excellent customer service
Excellent customer service from Aggi and the other lady in store( sorry forgot her name).
Bed is spacious and comfortable. Easy to assemble .The mattress ( Rainbow) is very comfortable and great for our preferences.
Really
Pleased with the purchase! Thank you
D&T
23 maart 2024
Brilliant helpful staff
Very friendly and helpful staff who went out of their way to find the right bed for me
10 maart 2024
Review zonder uitnodiging
Excellent
I have said this before.
The whole experience of Dreams was excellent.
You cannot go wrong if you have Tejal from the Banbury store as your adviser.
9 maart 2024
Don’t purchase the added insurance
Don’t purchase the added insurance. We purchased a mattress at Dreams Banbury and was sold insurance on the promise that our mattress will be replaced if we experience any discomfort such as back pain and change in the mattress shape. This was a lie and an oily skinned sales tactic as, after complaints of waking up with back pain and compromised sleep quality, the insurance company declined our claim on the basis of a measurement using a piece of string and a standardised chart. Trust is lost and we won’t buy any product from Dreams going forward.
6 maart 2024
Review zonder uitnodiging
staff were amazing,delivery was on time…
staff were amazing,delivery was on time ,mattress is very comfotable
29 februari 2024
it was a very pleasant experiance and i…
it was a very pleasant experiance and i have never been offered coffee in a shop. danya talked me through every thing so that i understood. great service great products. and i liked the fact that they will remove my old bed for me
22 februari 2024
Review zonder uitnodiging
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