Hardeep was fantastic with us from the minute we walked through the door. We had a lye down on the bed too see what sort of mattress we needed after the results we was given a pillow for what we need... Toon meer
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Lees wat reviewers zeggen
Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... Toon meer
I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... Toon meer
⭐⭐⭐⭐⭐ Excellent service from Dreams Furniture Store. The staff were friendly, knowledgeable, and took the time to understand my needs. They helped me choose the perfect bed without any pressure and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Waterfront Way, DY5 1LL, Brierley Hill, Verenigd Koninkrijk
- 01384492130
4,8
Uitstekend
313 reviews
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Outstanding service
Outstanding service, went above and beyond to help us find our perfect bed
20 augustus 2024
Brandon at the Brierley Hill branch was…
Brandon at the Brierley Hill branch was fantastic extremely polite, no rush catered to our every need and gave an incredible deal on our fantastic new tampur mattress along with the pillows to match and a new bed with accessories.
This was the first time using dreams and the whole experience was fantastic love the new bed it's unreal how comfortable it is as someone who is into the gym the recovery I need is important and the sleep in this is amazing.
The installation team were fantastic also getting everything done so quick and precise, very professional and polite the whole thing has been perfect!
Will definitely be recommending Brandon and dreams to friends and family!
23 augustus 2024
Very helpful
Very helpful and was shown all the options after using the special bed to assess our sleep. Amazing bed thankyou
10 augustus 2024
GREY ART DECO HEADBOARD DOUBLE BED
Had a fantastic bed delivered on time no hassle with an art deco headboard. I have already doe a review but rather stupidly did this on my phone and only pressed one star instead of 5
26 juli 2024
Review zonder uitnodiging
Everything we wanted
The team were so friendly and helpful. Shout out to Abby who took us through the whole journey.
We needed a sofabed and a mattress - her knowledge was fab.
Recommend 100%
17 augustus 2024
Great quality both in the manufacture…
Great quality both in the manufacture and appearance. Comfortable, supportive. Delivery crew very helpful and informative.
24 juni 2024
Very helpful and friendly man called…
Very helpful and friendly man called Abs spent time with us explaining the different types of mattresses and the kind of support we both needed and came away knowing that we had purchased the correct matress for both of us, very happy customers.
28 juli 2024
Great all round sale delivery and now…
Great all round sale delivery and now with the bed being used, really pleased thank you Dreams
19 juli 2024
I love the bed.
I love the bed.
The Shop staff were wonderful and the delivery guys were lovely.
Many thanks
2 juli 2024
Can’t fault very pleased with the…
Can’t fault very pleased with the experience the men who delivered where well mannered and polite….
19 juli 2024
Brilliant from A to B
Brilliant from A to B
Love my bed so much
The guys assembled with minimal fuss
19 juli 2024
Right from when Abz took the order to…
Right from when Abz took the order to the delivery guys who put the order together.
Service was first class. Thank you guys so much! Thoroughly enjoying my new beds in my new home
12 juli 2024
I'm absolutely over the moon with My…
I'm absolutely over the moon with My new bed and mattress it's the best bed I've ever had. Service was amazing delivered in a week perfect condition perfect bed so happy .
28 juni 2024
We received absolutely wonderful…
We received absolutely wonderful service from Jenny in the store. Explained everything thoroughly. We are very pleased indeed with our new purchase. The delivery guys were great too. We would highly recommend. Thank you Dreams.
28 juni 2024
Great experience so far
Great experience so far. We have visited one of the stores after heaving massive issue with other online mattress provider. We have been well looked after. Offered to use Sleep mach machine to determine best mattress for us. We could test all recommended products, ask all relevant questions. So far so good.
We are waiting for delivery and collection of our old bed and mattress. We will update after we receive our product.
23 juni 2024
Review zonder uitnodiging
I love my new bed.
Firstly the store staff were friendly, professional, assessed my needs, listened to me, gave solid advice and didn't rush me.
The frame took longer to arrive than normal, due to difficulties outside Dreams control, and I was told this at the outset before I placed my order.
The delivery guys were also friendly, professional, considerate and clearly advised me as to when they would arrive.
My bed is so very comfortable. I look forward to bedtime. The frame is adorable and utterly 'me'. I would definitely recommend Dreams.
22 juni 2024
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