⭐⭐⭐⭐⭐ Excellent service from Dreams Furniture Store. The staff were friendly, knowledgeable, and took the time to understand my needs. They helped me choose the perfect bed without any pressure and... Toon meer
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Lees wat reviewers zeggen
Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... Toon meer
The mattress was wonderful as I hoped for at the price I paid. I did have a problem with setting up the finance so I went in to the shop and Abby helped me out and I decided to pay off the full amoun... Toon meer
I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Waterfront Way, DY5 1LL, Brierley Hill, Verenigd Koninkrijk
- 01384492130
4,8
Uitstekend
310 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The mattress was wonderful as I hoped…
The mattress was wonderful as I hoped for at the price I paid. I did have a problem with setting up the finance so I went in to the shop and Abby helped me out and I decided to pay off the full amount.
3 juli 2026
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service from Dreams Furniture Store. The staff were friendly, knowledgeable, and took the time to understand my needs. They helped me choose the perfect bed without any pressure and made the whole experience easy and enjoyable. Great customer service from start to finish. Highly recommended!
14 maart 2026
Order delivered on time on the agreed…
Order delivered on time on the agreed date. Delivery team was fabulous. Called in advance to advise they were on their way. Took old bed and mattress away and delivered new bed exactly where we wanted it.
21 juni 2026
Exceptional Customer Service!
Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Everyone was so friendly and pleasant. It made our shopping experience really enjoyable. The two gentlemen who delivered and assembled our sofa bed were equally pleasant and carried out the assembly really quickly, giving us a very good demonstration and clearing away all packaging. The sofa bed itself is easy to use, comfortable and looks great!
13 juni 2026
Great experience
Very knowledgeable staff, extremely helpful and no pushy salesman. Whole process was very efficient.
13 juni 2026
Awesome service from the get-go
Awesome service from the get-go
With support from the staff we managed to get the bed within our budget. Delivery was smooth and it looks amazing 👏
Great price and great product
6 juni 2026
So happy with the quality of the bed we…
So happy with the quality of the bed we purchased for our daughter. She loves it! Great look, excellent storage with the otter man base. Also the guys who delivered it were so professional, friendly and helpful. Great job. Would highly recommend the extra service of them putting the bed together for you. Cannot fault dreams with this purchase. In store customer service was also amazing. Very knowledgeable, not pushy and the hot chocolate was a real treat while we looked around.
4 mei 2026
Delivery team were exceptional …
The delivery team were exceptionally good and professional.
16 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Delivery was a bit hit and miss in the…
Delivery was a bit hit and miss the mattress was nothing like the one we tried in the shop
17 mei 2026
Antwoord van Dreams - Brierley Hill
Hi David,
Thank you for taking the time to leave a review, your feedback is greatly appreciated.
I attempted to contact you today to discuss this further, but unfortunately, I was unable to reach you, so I have followed up with an email instead.
I look forward to hearing from you soon.
Regards,
Hassan
Excellent sales staff
Excellent sales staff. Didn’t follow us around so no pressure selling but happy to advise when requested. Made us feel very welcome and at ease.
10 mei 2026
When we went inthe shop someone was…
When we went in the shop someone was with us wonted to know what we were after .He showed us so many mattress's
26 maart 2026
Very helpful staff
We were welcomed on arrival and the staff were all very helpful.
We now have very comfortable nights, the mattresses were specifically made to suit the way we sleep
12 april 2026
Love dreams
Love dreams, great beds, staff are so helpful,,delivery great, no problems, Would definitely recommend this company at Brierley Hill, pillows fab,🙂
Andy Houlston
20 februari 2026
From start to finish really good…
From start to finish really good service, polite staff and really pleased with the bed we have purchased, not slept this well in ages.
2 maart 2026
Delivered on time & old mattress taken…
Delivered on time & old mattress taken away. People in store were polite & friendly
3 april 2026
Amazing bed
Amazing bed! Very happy great quality and great customer service from staff !
15 maart 2026
Excellent experience
They arrived earlier than planned - they did call first
This was very helpful as we had a busy day ahead
The team were excellent and worked very well
19 februari 2026
Very happy with purchase
Very happy with purchase. Excellent service from ordering to delivery.
Thank you.
28 februari 2026
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