Dreams - Coventry Reviews 

Very knowledgeable sales staff with an amazing professional attitude. The right balance without being pushy.
What was agreed, was delivered in the time frame and date without issues by equally professional delivery team.

Bed is lovely and the mattress is very comfortable and we get a really good nights sleep. Thank you for your assistance in helping us to choose the mattress best suited to us

Mac and the staff in Coventry Gallagher retail park were fantastic.
They helped us a lot and gave us good deals for our Airbnb project.

Well appreciated.

Sales representative was very knowledgeable concerning the products on offer, allowed us to take our time on selecting the right bed for us. Very friendly environment. Delivery experience was very smooth, professional and courteous.

REVIEW: DREAMS LTD – A MASTERCLASS IN CORPORATE THEFT & MANAGEMENT INCOMPETENCE
​RATING: 0/5 STARS
​If you are looking for a company that excels at one thing, it isn’t sleep—it’s the systemic, calculated conning of its customers. The current leadership at Dreams Ltd, from CEO Jonathan Hirst down through his senior "Bedquarters" team, should be utterly embarrassed by the predatory circus they are running.
​The Scam: Holding Money Hostage
​This isn’t just a "customer service delay." This is a deliberate withholding of funds. Dreams is currently sitting on £568 of my money for goods they failed to provide or satisfy. Their "solution"? Offering store vouchers.
​Let’s be crystal clear for the management team reading this: A voucher for £568 is "dead money." My bedrooms are furnished. I don’t need more beds. I need the money that belongs to me. Offering a voucher in lieu of a legal refund isn’t a gesture of goodwill; it’s a desperate attempt to retain cash flow at the expense of a defrauded customer. It is a disgusting, low-tier tactic that reveals the true ethics of the people running this brand.
​The Finance Fraud
​To Petra Kasperova (CFO) and the finance department: You have a serious problem. You are currently maintaining a finance agreement for a total that does not equate to the goods purchased. This is a fundamental breach of consumer credit regulations. By refusing to adjust the balance and holding onto my cash, you are effectively forcing me to pay interest on "air."
​To the Management Team:
​Jonathan Hirst (CEO): Is this the "retail excellence" you brag about in your corporate bios?
​Emma Long (Chief Customer Officer): Your title is a joke. There is no "customer" in your strategy—only a "target."
​Dan Parsons (CCO): Your commercial strategy appears to rely on keeping money for products people don’t have.
​The Escalation
​Consider this the final warning. This situation is vile and unprofessional. 1. The Furniture Ombudsman is being formally notified of your "voucher-only" refund policy which contravenes statutory rights.
2. The Finance Company is being alerted to the fact that the loan value no longer reflects the physical goods, which is a direct violation of our credit agreement.
​Dreams Ltd is a disgrace. You aren't selling "sweet dreams"; you are running a financial nightmare. Give me my money back, or prepare for the legal and reputational fallout you’ve worked so hard to deserve.

Helpful friendly staff delivered on time called before to let us know driver very helpful

They arrived when they said and wore protective covers over their shoes. Were polite . Very helpful

My son loves it

The delivery men were very respectable,quick, professional and had an amazing attitude. They deserve a bonus

Mac was amazing! Really helpful and knowledgeable. The deal we got was fantastic and I hope the delivery goes as smoothly as the purchase!

Very helpful and friendly would recommend a friend and definitely use again.

Staff very helpful and went the extra mile to help with any problems. Listened to what I was looking for and helped with suggestions on which of the mattresses would be most suitable. Van to room service was excellent and delivery drivers helpful

Nick Bowley in customer services was excellent ..
Professional & kind and very helpful in sorting out my matress exchange.
Shop staff were very good when we visited the store in Coventry, friendly and knowledgeable.

Excellent guidance through the purchase experience.
Delivered and assembled professionally and definitely getting a better nights sleep in our new bed.

Happy to recommend Dreams to friends or relatives.

From start to finish the Dreams staff were excellent and professional. Not pushy, the store staff listened and gave sound advice.
Timetable for delivery was kept and over 3 days before taking delivery I had 3 notifications that they were going to keep to the schedule.
Delivery guys were excellent and efficient. Took all the packaging away and left my place clean and tidy.
I would recommend Dreams to anyone

Very happy with my purchase, great price and good quality. Highly recommend

Staff were excellent. Helpful but not pushy. Advised me on my headboard purchase and it's prompt delivery.

Amazing staff. Very knowledgeable on the science of sleep!

Good company that offers value for the customers and understanding the financial capacity of the customer at the purchase