I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... Toon meer
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Sara did an exceptional job. She was very patient with us and made us feel welcomed. Sara greeted us, took us to the sleep match machine offered pillow, and get us to try a number of beds which was... Toon meer
Lovely staff at Straiton Edinburgh especially Sarah. Made us feel very relaxed, comfortable and confident with our purchase
I was greeted as I went into the store, given a little help on bed 'education'. My preferences were confirmed by the 'machine'. I came out with exactly what I needed.
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Straiton Retail Park, EH20 9PW, Edinburgh, Verenigd Koninkrijk
- 01314 481602
4,8
Uitstekend
368 reviews
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Delivery has been delayed for a month…Extremely rude customer service
Delivery has been delayed for a month and customer care has been extremely rude. They even wanted to cancel my order.
5 april 2025
Antwoord van Dreams - Edinburgh Straiton
Good afternoon,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry to hear of the issues you have encountered.
Following our conversation, I have sent you an an email confirming what we discussed.
Many thanks,
Kishan
Delivery was great
Delivery was great. I was informed every step of the way. I love the mattress its very comfortable . I would definitely use Dreams again. Delivery men extremely polite and helpful as well....
31 maart 2025
Great experience from purchase to installation
Helpful knowledgeable staff in the showroom. . Quick and efficient delivery. Delivery guys assembled the bed and removed our old one. They phoned ahead to give a time within the two hour time slot. Happy with our experience and would purchase from Dreams again.
6 april 2025
New storage item for the master bedroom
The delivery driver kept us updated with the arrival time and delivered the item with care. Very happy with the product and it has been placed in the master bedroom and I have filled it with various clothes. It provides plenty of space within and is exactly the same width of our bed
5 april 2025
Educated salesman
The salesman was well educated I'm bed knowledge and did not push any product, he just explained things and let us decide what bed/mattress to choose
4 april 2025
Helpful Knowledgeable Staff
Great , helpful and knowledgeable service when we bought. Delivery was great, helpful staff who turned up on time and did what they were supposed to. Only real "issue" was 12 week delivery time but that was specific to the bed we ordered.
4 april 2025
Very happy with shop assistant with …
Very happy with shop assistant with her help on buying my mattress ,and the men with there delivery of my goods very happy
30 maart 2025
New mattress
The salesman explained everything. Let me take my time to decide which mattress that I would like to purchase. Not pushy at all.
21 maart 2025
Quality mattress, efficient service & delivery
Sales experience at Straiton Edinburgh was positive. Ben looked after us very well. Due to having arthritis, I had specific needs for a soft mattress. Ben was very understanding & knowledgeable about what types of mattresses would meet my needs. He was very patient as I tried each one looking for the perfect one!! The purchase process was easy. Paid the extra to have it delivered & old mattress removed, plus the arrangement for it to be taken to specific bedroom. Matthew was delivery driver. He wore protective shoe coverings, walked the route to the bedroom checking nothing was going to get knocked over. Matthew & colleague, delivered new mattress & took old mattress away, efficiently & were both very professional. The whole experience was very positive.
Only suggestion to future customers: if you have joint pain my advice would be to NOT try the mattress assessment machine. You lie on it & it has a massage machine to assess what your perfect mattress would be. I have joint pain, this process hurts!! I regretted that for rest of the day!!
17 maart 2025
Absolutely fantastic experience
Absolutely fantastic experience! Customer service is amazing, Paula at the Straiton branch was excellent, really took the time to chat to us and listen to what we were looking for (both my partner and I have issues with back pain) would highly recommend, no issues with purchase, delivery etc we were kept up to date every step of the way.
21 februari 2025
Glad I decided on mattress everything…
Glad I decided on mattress everything fine,thanks to all staff concerned
22 maart 2025
Great in store experience staff were…
Great in store experience staff were really helpful but not pushy and explained the options available really clearly.
Dreams installation team were also professional and polite all-round positive experience.
5 maart 2025
Very helpful staff,finally getting a…
Very helpful staff,finally getting a good night's sleep
21 maart 2025
Fabulous beds and fabulous staff
Fabulous beds and fabulous sales staff. They are knowledgeable and show you all aspects of the beds you may be interested in. Pleasant experience from start to finish.
28 februari 2025
Mattress far too soft
Mattress far too soft. Metallic smell from bed 10 days after delivery.
15 maart 2025
Antwoord van Dreams - Edinburgh Straiton
Dear Averil
Thank you for your recent review. I am so sorry to hear that you are not getting on with your mattress.
I can confirm that we have actioned an exchange under our comfort guarantee, and that a new mattress is on order and due to be delivered early next month.
I have sent you an email to discuss further resolutions, which I hope you will be happy with.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Very knowledgeable attentive staff.
Ben was very knowledgeable. He asked lots of questions to make sure we got exactly what we needed. The assessment on the bed confirmed his recommendation.
14 maart 2025
Ben at the Edinburgh Straiton store was…
Ben at the Edinburgh Straiton store was very knowledgeable and professional from when we walked in to us buying a great new bed and mattress
8 maart 2025
Great service in store
Great service in store , good communication throughout and excellent delivery service
20 februari 2025
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