I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... Toon meer
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Sara did an exceptional job. She was very patient with us and made us feel welcomed. Sara greeted us, took us to the sleep match machine offered pillow, and get us to try a number of beds which was... Toon meer
Lovely staff at Straiton Edinburgh especially Sarah. Made us feel very relaxed, comfortable and confident with our purchase
I was greeted as I went into the store, given a little help on bed 'education'. My preferences were confirmed by the 'machine'. I came out with exactly what I needed.
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Straiton Retail Park, EH20 9PW, Edinburgh, Verenigd Koninkrijk
- 01314 481602
4,8
Uitstekend
368 reviews
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Wow great product with good service.
Wow it was great recommend and best choice we loved it 😀 ❤️...
28 juni 2025
Everything from buying the beds to…
Everything from buying the beds to delivery was exceptional. Staff were all amazing and very helpful. I would totally recommend dreams and when I neeed to purchase another bed I will be going straight there
27 juni 2025
DREAMS
Excellent service from Ashley & a young colleague at Straiton, Edinburgh. I reckon they must have a degree on beds as they are both so knowledgeable! A very pleasant visit to the store - time will tell the quality of my purchase but I expect this to be excellent.
20 juni 2025
Review zonder uitnodiging
The delivery men were extremely helpful…
The delivery men were extremely helpful in putting the delivery boxes in a convenient place for me
22 juni 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
No return policy!
I bought a mattress, the next day I knew it was not for me, called them to return it as I couldn't find something else that suited me in their showroom, they refused and gave me no option but to choose a replacement which I ended up helplessly doing, and now I'm stuck with another mattress that worth £1400 and not at all comfortable, simply because they don't allow returns even though I've had the mattress cover on, and used it for a couple of nights! Terrible T&Cs!
2 mei 2025
Antwoord van Dreams - Edinburgh Straiton
Good afternoon,
Thank you for taking the time to leave us your feedback and for speaking with me.
I am truly sorry that you are not getting on with your mattress. I have sent you an email and I do hope to hear from you soon.
Many thanks,
Hassan
They young guy was very nice and…
They young guy was very nice and knowledgeable vey courteous and took his time explaining the differences with the mattresses
31 mei 2025
Professional staff
The staff in the shop were really helpful but not in a pushy way. The person who served us was excellent and gave us privacy and time to decide what we wanted to buy. He then came up with different options and prices. It was a good experience and I would recommend the shop to friends and family. The staff are obviously trained very well to deal with customers.
25 mei 2025
The salesman was super
The salesman was super, he explained all about different types of beds, I lay on the the machine snd if told us which matress was good for me. I was impressed. I love my new purchase
25 mei 2025
Great Shopping Experience
After a bad experience with an online bedstore, my Daughter and I went shopping for mattresses and we were met at Dreams Straiton Store by a very welcoming lady called Paula.
I was looking to buy new mattresses for my adjustable bed but I had no real idea of the firmness that I needed.
Paula was so professional, explaining the different types of mattress which would suit my needs after asking very nicely for a few details.
Paula helped me with the Sleepmatch machine, an experience which I had never had before. It was really enlightening and helped me to see the type of mattress which would suit me. During this time Paula made us a hot chocolate, which was very enjoyable. Whilst trying different mattresses Paula demonstrated various pillows and, as a result, my Daughter and I now both have a Tempur Cloud Air SmartCool soft pillow to enjoy.
I not only await two beautiful mattresses but I have covers for them and a lovely pillow. She also explained the warranties and the cancellations and returns policy.
All in all great shopping experience and I can guarantee Paula is the perfect sales person. Thank you Paula.
23 mei 2025
Review zonder uitnodiging
Excellent service from everyone in…
Excellent service from everyone in dreams the day we bought our bed 😁😁😁 ashley was especially helpful 👍
27 april 2025
Excellent knowledge correct level of…
Excellent knowledge correct level of friendliness and listened to our requirements to make suggestions
20 mei 2025
Review zonder uitnodiging
Brilliant service from Ash and couldn’t…
Brilliant service from Ash and couldn’t recommend our experience highly enough.
19 april 2025
Review zonder uitnodiging
Great beds at competitive prices.
Great beds at competitive prices.
Ben quickly realised what I needed. His helpful advice gave me a great deal for two single beds with mattresses. Everything was explained to me clearly. It was made easy for me.
18 april 2025
Very good service from start to finish
Very good service from start to finish.
Assistant in Straiton store, Paula, very helpful in helping us to choose a suitable mattress. Store held mattress until we were ready to take delivery altho this was several weeks. Delivery very efficient. Excellent work all round
18 april 2025
Doing the assessment at the beginning…
Doing the assessment at the beginning was really helpful and the staff that dealt with us was very knowledgeable and helped us to narrow down to what we wanted/needed.
28 maart 2025
I was amazing
I was amazing!
The workers are very friendly and patient. For good advice on beds and mattresses, go to Dreams. They'll make your dream come true.
13 april 2025
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