Customer service was excellent, took me to test the best mattress for me, finding out I had the wrong level of firmness for years, now sleeping much better. Helped me look at what offers were availabl... Toon meer
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Everything about my experience with Dreams was brilliant. Popped into shop and was greeted by a charming young man. I told him exactly what I wanted (small double with storage and my budget). Was o... Toon meer
While I had a few issues with the bed itself which were quickly resolved, I have to say the customer service has been absolutely fantastic. The team was responsive, helpful, and genuinely committe... Toon meer
Bedrijf heeft geantwoord
We had to think very hard about choosing our latest mattress. Having considered three suppliers. A large furnishing store, a local specialist bed store and Dreams. The last two we visited three times... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Princes Gate Retail Park, CM20 2SU, Harlow, Verenigd Koninkrijk
- 01279 437300
4,8
Uitstekend
231 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer service was excellent
Customer service was excellent, took me to test the best mattress for me, finding out I had the wrong level of firmness for years, now sleeping much better. Helped me look at what offers were available. And also aftercare for me 4 free pillows with a code I forgot to use at the time. I spent over £3,000 on a lovely bed and mattress. Again, great customer service.
22 mei 2026
Everything about my experience with…
Everything about my experience with Dreams was brilliant. Popped into shop and was greeted by a charming young man. I told him exactly what I wanted (small double with storage and my budget). Was only shown what I asked for, never pressured and I made my purchase very quickly. Delivery was excellent, I was kept informed and my bed was also assembled very quickly and the delivery men were polite and efficient. I also love my bed and mattress
20 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
First rate customer service
While I had a few issues with the bed itself which were quickly resolved, I have to say the customer service has been absolutely fantastic. The team was responsive, helpful, and genuinely committed to resolving everything as quickly as possible.
It’s rare to come across support that feels this attentive and professional, and it made a real difference to the overall experience. I felt listened to and taken seriously throughout, which goes a long way.
Great customer service can completely change how a situation feels, and in this case, they really delivered.
23 maart 2026
Review zonder uitnodiging
Antwoord van Dreams - Harlow
Good Afternoon Del
Thank you for taking the time to leave us your review.
So we can look to assist you further, I have requested some further information from Trustpilot.
I look forward to speaking with you soon.
Kind Regards,
Nick
Super friendly & helpful guy in shop
Super friendly & helpful guy in shop. No too pushy but there to help. Good delivery team. On time & thorough
10 april 2026
Excellent service
Knowledgeable staff in store . Quick delivery. Delivery staff polite and punctual. So far everything seems really good.
3 april 2026
Good service
Easy to order, knowledgeable staff, reasonable prices and helpful delivery team.
1 april 2026
I visited Dreams to choose a new single bed base and mattress
I visited Dreams to choose a new single bed base and mattress in the sale, which I did. The staff were friendly and helpful. I was very happy with my purchase.
18 januari 2026
Easy to see on the iPad,
It was easy to see on the iPad. It was ordered and delivered very quickly and it’s very useful. Thank you very much.
8 maart 2026
Great service.
21 februari 2026
Staff great
Staff great
Delivery on time and bed taken up stairs as requested
NO MORE BACKACHE
21 februari 2026
Great shop with competent staff
Great shop with competent staff. High quality products and many of them available in the shop.
14 februari 2026
Review zonder uitnodiging
Helpful staff.
In the shop the staff were friendly and helpful, there was no feeling of being pressured to make a purchase. Likewise the delivery men were cheerful and helpful.
8 februari 2026
Very helpful staff member
Very helpful staff member. Patient lady, answered all my questions. Very professional
18 januari 2026
Delivered on time and delivery men took…
Delivered on time and delivery men took item to room .
31 januari 2026
Good service and prompt delivery.
31 januari 2026
Good service and knowledgeable staff.
Good service and knowledgeable staff.
Products good but on the expensive side.
25 januari 2026
A place of excellence.
Nothing but praise for the process of choice, selection of mattress and pillows and answering our questions. Finally, delivery of the purchased items was superb.
17 januari 2026
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