Thanks for such such friendly, consultative and informative advice as we searched for our son's bed. We were able to browse, ask any questions and didn't feel like we were being given the hard sel... Toon meer
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Lees wat reviewers zeggen
Thank you to the team at Hedge end, especially Carl . He introduced himself with a welcoming smile . He took us to a sleep simulator, to find out what mattress would suit us best . He was very patient... Toon meer
Very helpful staff who couldn’t do enough to help in our decision what ottoman bed to choose. Payment options were explained as well as protection cover. Delivery was available for our chosen da... Toon meer
Carl at the Hedge End store is absolutely fantastic. Warm welcome each time & now brought multiple mattresses & beds from him, same experience each time. Nothing is too much trouble & great with kids.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 1B Bradbeers Retail Park, SO30 2QY, Hedge End, Verenigd Koninkrijk
- 02382 543449
4,8
Uitstekend
312 reviews
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Great experience!
Carl was very patient, knowledgeable and didnt pressure us at all. He took the time to explain all sorts of options and really knew his stuff. We ended up with a great deal, and really looking forward to our new mattress arriving!
20 maart 2026
Review zonder uitnodiging
The young guy was very polite and…
The young guy was very polite and helpful, nothing was to much trouble.
Everything went smoothly as the young guy said.
20 maart 2026
The service from start to finish has…
The service from start to finish has been absolutely brilliant we are so pleased with our purchase
8 maart 2026
Punctual and friendly
Punctual and friendly. Unfortunately did not assemble middle lower wood of bed with balance down to touch floor. Also my drawer was damaged at end of bed so need’s replacing. The lads otherwise did a good job. Still waiting for £30 as no bed was taken for disposal. Staff in shop was excellent.
25 februari 2026
I had saved really hard to buy an new…
I had saved really hard to buy an new bed and off bed shopping,I hadn’t gone to dreams first as I had fallen in love with a bed in another shop so off it went with my hard earned cash to purchase this bed,unfortunately it wasn’t the experience I had hoped for and the salesman was totally uninterested and very unhelpful,so I left the shop totally deflated and fed up,when a lovey lady in dreams could see on my face I had just left the shop next door totally beaten!! She opened the door and persuaded me and my sister in for coffee,gave me the time I deserved and talked me through every type of bed and mattress in the shop never rushed or pressured to buy,and I did leave with the bed almost the same as the previous one I had fallen in love with and it actually cost less!! From start to finish finish the whole process was seamless,emails to let me know the bed would be arriving to the delivery drivers calling on the day,a perfect service all round.
I’ve had lots of joint issues and I have to say they are so much better since having my beautiful new bed.
1 maart 2026
From the moment I walked in the store…
From the moment I walked in the store Noel was so helpful and did everything possible to make finding the right mattress for me so easy. He is an asset to the company. Thank you Noel 😊
15 februari 2026
Extra charge of room of choice extortionate
Sales assistant very helpful. The delivery time was good. The extra charge for delivery to room of choice over and above the standard delivery charge is extortionate especially if older and getting a heavy mattress upstairs would be impossible.
22 februari 2026
Bed and mattress installed to our satisfaction
Bed and mattress installed as requested. Both items installed by 2 man team who were quick, clean and tidy. Bed and mattress both of the quality expected
22 februari 2026
The assistance and care taken by Karl…
The assistance and care taken by Karl was amazing. No rush no problem and lots of tea offers. The whole team was lovely!
16 januari 2026
Great service
Quick delivery on time helpful delivery drivers and excellent in store treatment
29 januari 2026
Bed and mattress delivery on time
Bed and mattress delivery on time and with out a problem by a professional crew
7 februari 2026
Good value for Money
I was kept informed throughout the process & the mattress is comfy! The cost of the bed & mattress was very acceptable.
1 februari 2026
The find your bed machine was very…
The find your bed machine was very accurate for us. staff member was friendly but not pushy. showed us all the beds recomended for us to choose from. gave us our choice of pillow that we would normally use at home. gave us plenty of time to discuss & decide what we wanted. had the new base & mattress for 10 days now & allthough the mattress is heavy to turn it seems ok for comfort so far.
30 januari 2026
The time and knowledge of the staff was…
The time and knowledge of the staff was so pleasant and helpful to choose the right mattress for me
31 januari 2026
Ottoman small double bed
Customer service was great from the start, was not rushed, full info given to all my enquires, then a successful completion of purchase. Delivery men were brilliant and set up the bed for me without any bother. Thank you so much to Dreams
14 januari 2026
they kept us up to date with delivery
They kept us up to date with delivery time and were very helpful when they turned up
23 januari 2026
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