Dreams - High Wycombe Reviews 

A new Temper mattress is a big investment. I wasn't greeted entering the store and after approaching the sales assistant I was shown where the mattresses were. After a brief explanation, she returned to her desk .No coffee offered, no pillows offered whilst I was trying out the mattresses. I had to go her desk every time I had a question. She was nice girl, but I expected more. When I ordered later, I asked if I could have a complimentary mattress protector. This was declined as it was "Black Friday", but even so, disappointing given they cost very little and I was spending > £2.5k. So overall an average experience.
Following a very pleasant call from customer services today, and an offer of a complimentary mattress protector, I am happy to update this review and rating (from 3 to 4). They put it right very quickly and proactively, so thank you.

We were given excellent advice and service on choosing a mattress. There was a good range of products, and helpful staff

Helpful and patient staff.Delivery on time. The team put the new mattress in place and took away the old one in the bag provided for the purpose.

Lots and lots of sleep just to say thankyou to all the staff at the store very understanding cheers and thankyou I get an good night sleep ps and just to say thankyou to the delivery drivers

The delivery and assembly was very efficient and quick. The delivery team was polite and sociable. In store, the team was again prompt with service and made everything very straight forward. There was no unnecesary marketing or discussion but to the point completion of our order. Great place to go.

Great experience from viewing to ordering to delivery. Excellent communication regards delivery- polite punctual & exactly as stated. When viewing Peony showed me exactly what I was looking for & my options. Would highly recommend

Everything was perfect from start to having mattress delivered. Friendly helpful staff in the showroom. Lovely delivery driver and well within time slot. The mattress is so comfortable and meets all my needs, can’t wait to go to bed for a guaranteed great nights sleep. Well done keep up the good work.

Great service from start to finish

Walked in, met a great sales lady, saw what I wanted, ordered and paid for it. A week later I picked up the headboard and took it home. I am a very happy customer.

Just had my new bed delivered and even though the stairs and landing were impossible to get the bed thru they managed it. Great pair of guys and for one it was his first day.

From looking for a new bed to its delivery the process could not have gone any more smoothly.
All the in store staff were very knowledgeable and helpful in finding the right bed for me. The delivery staff were on time and polite and courteous.
I am very happy with my new bed.

Kam was a fantastic salesman, he made a daunting situation very easy.
The mattresses were explained well and the space was given when needed

From the moment we were purchasing the bed it wasn’t good service. This was clearly a sign of things to come! It appeared that the prices were being created in front of us. That involved 3 members of staff gathered around the computer screen we couldn’t see. They made a show of giving us free items but in reality this was about covering the fact that the mattress was cheaper than advertised. We were given an initial date for delivery that was then moved only two days before delivery by a further two weeks. Which we reluctantly accepted. Without any further information this was then delayed a further 20 days! We only discovered this after waiting 45 mins on the phone to confirm the second date. Dreams are clearly happy to take the money but not deliver on their promises. Dreams also have a serious issue with their computer network as on the occasions we did manage to speak to someone the system was down they said! It is no surprise we have cancelled our order. Buyer please beware!

Great service and communication throughout. New mattress is very comfortable.

Customer service hopeless.
Guarantee worthless.
Only managed to get a response after a public review, then, once again ignored my complaint.
Mattress not fit for purpose.
Total waste of money, and a very expensive Mattress.
Disgusted with their customer care.

Good positive experience from selecting a new bed, placing an order to delivery and installation.

Well done to all the team at Dreams - thank you.

Easy to select the correct bed Delivery was when they promised both guys polite and helpful

Purchasing a Tempur mattress from Dreams in High Wycombe was a very pleasant experience.
The staff were so pleasant and helpful.

From ordering to delivery I found staff helpful and efficient.