Amit and Emma were both exceptional, perfect manners, extremely polite and friendly but not pushy. We visited Furniture Land who were extremely rude and sent us back to Dreams as our budget wasn't hig... Toon meer
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Lees wat reviewers zeggen
We like the bed.The man who served us was knowledgeable, friendly and efficient. But the day before delivery we were told our old bed had to be brought downstairs and the mattress bagged and sea... Toon meer
Bedrijf heeft geantwoord
Went to the Hull branch where a very helpful guy, Dave, talked us through our options for our purchase. We went back several weeks later and he remembered us and brought up our previous requirements.... Toon meer
Amazing staff in the Hull store. David was outstanding his customer service skills are something else. We were under no pressure to buy at all, very relaxed atmosphere. We were given lots of inform... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 2A The Junction, HU3 4SA, Hull, Verenigd Koninkrijk
- 01482 427174
4,8
Uitstekend
343 reviews
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Very smooth transaction every thing as…
Very smooth transaction every thing as it should be
30 januari 2026
Excellent service all the way through…
Excellent service all the way through with a good knowledge of what makes you comfy as you sleep. Delivery was also excellent with the mattress being put in place for us.
30 december 2025
Great Mattress from Dreams
Great Mattress from Dreams
Really happy with this mattress from Dreams. It arrived on time, was easy to set up, and feels very comfortable. It offers great support while still being soft enough for a good night’s sleep. Excellent quality and value—would definitely recommend.
18 januari 2026
Our replacement come on time and was…
Our replacement come on time and was brought in our property with great care. Taking their shoes off and very polite.
19 januari 2026
Review zonder uitnodiging
The sales lady that sold us the bed was lovely
The sales lady that sold us the bed was so.love
17 januari 2026
Service
We bought a mattress a few weeks ago , had some trouble with emails (purchase confirmation) and delivery but quick response from costumer service manager and it was all sorted out .
Mattress is a top quality as well as service.
Thanks a lot
4 januari 2026
Very efficient in the shop
Very efficient in the shop. Also clear delivery time. Excellent service from the two men
2 januari 2026
Product as expected
21 december 2025
Excellent customer service from both…
Excellent customer service from both shop staff and delivery team. My item was delivered on the date agreed and assembled on site by delivery team. I would highly recommend this company
21 december 2025
Easy dreamer
I found it easy and straightforward Dave was helpfull and pleasant. I told him what I was looking for and that I was on a budget. He showed me the bed I was interested in and told me the headboard and the bed were on offer. He then showed me all the colours it came in. Very good at his job. And very understanding And I must say I love the bed. Thankyou Dave and Dreams.
13 december 2025
Lovely shop with plenty to choose from an no hassle from staff.To start with Tracy who looked after me…
To start with Tracy who looked after me from beginning was very helpful, felt comfortable with her an not pressured in any way.
I felt comfortable from the start even though I never been in the shop before.
21 november 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Poor, poor poor
Further to my review of this company.
I have waited from 15th of October to have my £2500 bed fixed, I had to wait till today from an engineer sort it.
The engineer came only to issue a report on what is wrong, outcome, Manufacturing fault.
This company is a joke.
Even refused to replace this bed, until technician had come to view it. We now have to wait again for a phone call from whoever this is passed on to, to find out what they are going to do about it. AVOID!!
UPDATE.
After saying we wanted a replacement bed and not the fault repaired, and the engineer coming out , just to confirm, “ it’s broken “, .
We have now had the bed taken away and a refund is in place.
But why does it taken seconds to take my money, but up 7 to 10 days to refund me ????.
This company has good quality beds, I was unlucky, with that “one bed”, but the customer service is terrible, engineers to confirm what their own work force reported, weeks for a replacement part, ( if we wanted it replaced “.
Just bought a replacement from another company for HALF the price.
10 november 2025
Review zonder uitnodiging
Antwoord van Dreams - Hull
HI Mark
Thank you for your review. I am sorry for the issues we have experienced with your order.
We need some additional details to be able to contact you regarding this. We have requested this via Trustpilot, and I hope to be in contact with you shortly.
Many thanks
Peter
Great Customer service.
Great experience which will hopefully result in better sleep quality!
3 november 2025
Review zonder uitnodiging
Excellent service and products that…
Excellent service and products that were good value for money.
30 mei 2025
Top class service and a comfortable bed
The sales team team were helpful and informative, but not pushy.
The delivery team were speedy, efficient, helpful and polite
Top class service.
The bed is very comfortable too!
17 oktober 2025
Great service in the store
Great service in the store, plenty of choice and delivered right on time
Comfy too
10 oktober 2025
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