Your request for a review is premature. While the in showroom experience as very good we will not receive our mattresses till early October so I cannot review that part of the experience. You desire f... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service from the young man. Very knowledgeable and guided us through our options. Feel he could answer every one of our questions
Delivery was on time and efficiently done. The two guys you sent were very pleasant and friendly and didn’t disturb anything in the house. They removed the old mattress without any fuss in spite of it... Toon meer
Staff were attentive but were not intrusive and left us to look at the products ,asked us if we would like refreshments, prices were reasonable and delivery was a week later
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Crown Point Shopping Park, LS10 1ET, Leeds, Verenigd Koninkrijk
- 01135396645
4,8
Uitstekend
259 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Service was exceptional
Service was exceptional - the delivery was on time, the delivery agents were knowledgeable and very helpful.
19 januari 2024
I have already given a review…
I have already given a review .Excellent service throughout from ordering the bed at crown point. More than happy.
1 februari 2024
The staff were very helpful in store…
The staff were very helpful in store and the staff that delivered my items were great
27 januari 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
2 months no delivery of part of the order - up to this day
I ordered an expensive mattress with two pillows and a mattress protector. The mattress arrived on time but the rest? Oh my days! Two months down the line and I still have not received them by post, as they promised. Such a waste of time. Resolve your customer service issues both at the shop in Leeds and the overall, they are shocking!
27 november 2023
Review zonder uitnodiging
Antwoord van Dreams - Leeds Crown Point
Good afternoon Wassim
Thank you for your recent review. I am sorry for the ongoing issues you are having in getting your pillows. Please accept my apologies for any inconvenience caused.
I have spoken to the Leeds store and they have advised they have the pillows there waiting to be collected. Please let me know when you are able to go and get these and I will make sure the store have them ready.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
delivery almost to the minute …
delivery almost to the minute with people who knew the product well and were very efficient.
But with ten days use we feel the mattress is wrong for us and I will call into the showroom and see if we can excchange it.
21 januari 2024
first class
12 januari 2024
Good experience bed shopping
Taken care of by staff member Hayley from start to finish, her great knowledge of the range and general friendliness made everything much easier.
7 januari 2024
Review zonder uitnodiging
We are delighted with Dreams and we sure do have lovely DREAMS with with our newmattress…
We are delighted with our new mattress and pillows.
The Service we received at Dreams was amazing, we were greeted with a smile, friendliness, politeness and courtesy.
1 januari 2024
Dreams really care
Dreams really care. Thorough and professional they assess how you sleep and take all your requirements into consideration.
They give you the best advice and don't put you under pressure to buy or place an order straight away.
10 november 2023
Review zonder uitnodiging
Great service in store and kept in…
Great service in store and kept in touch close to delivery date. Called on morning of delivery to give me a drop of time.
5 december 2023
Great in store service
Great in store service. Delivery on time. Very pleased with purchase
21 december 2023
Brilliant service from start to finish
Brilliant service from start to finish, great purchase
16 december 2023
Really helpful friendly staff and…
Really helpful friendly staff and mattress is great
14 december 2023
The Lady that dealt with us was very…
The Lady that dealt with us was very Professional, did not push,explained everything, answered all our questions honestly.Delivery was prompt,Driver and Mate courteous and efficient..Excellent
10 december 2023
Delivery
Make sure you give a delivery time that suits you as a customer at the time of purchase. Delivery was very efficient BUT too early in the morning.
9 december 2023
Antwoord van Dreams - Leeds Crown Point
Good afternoon
Thank you for your review. I am sorry you were unhappy with your timeslot. We do advertise that delivery can be at any time between 7am-6pm, and provide a two hour time window the day before delivery.
If an early morning, or afternoon delivery is inconvenient, we do offer the option of selecting a guaranteed AM/ PM timeslot for a small extra fee.
Many thanks
Peter
Dissatisfaction with sofa bed
Hi , my sofa chair does not click back into a sofa after using as a bed, till i move it forward and backward several times before it clicks in place for use as a sofa again. Very disappointing and worrying as the must be a problem with the mechanism.
Secondly, the left hand leg to turn sofa into a bed is not straight so i have problems with it.
Thanks
1 december 2023
Antwoord van Dreams - Leeds Crown Point
Dear Stella
Thank you for your recent Trustpilot review. I am sorry for the issues you have had with your sofa bed. In order to resolve, I would be happy to get somebody out to look at the bed, and see if they are able to repair this?
Please confirm you are happy with this, and I will get a visit booked in for you.
Many thanks
Peter
Good value and very comfy bed.and good…
Good value and very comfy bed.and good delivery service
7 december 2023
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