We had been looking for a good mattress pillows and headboard for over a year but always overwhelmed by sales staff and choice with lack of real guidance in big stores. Dreams in Maidstone staf... Toon meer
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Lees wat reviewers zeggen
The customer service was awful and they really explained the different types of mattresses that they had. Was asked to go on a sleep match to check the best mattress that suits my needs
I visited Dreams in Maidstone with a view to buying a new bed. The salesman was very helpful and knowledgeable. I purchased the items I wanted and was pleased with the finance option and speedy deliv... Toon meer
From start to finish the service we received from your Maidstone branch has been excellent. When the beds were delivered the two men who put the beds together were very polite and left no mess and we... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 5 London Road Retail Park, ME16 0DT, Maidstone, Verenigd Koninkrijk
- 01622952920
4,9
Uitstekend
247 reviews
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Thank you, Mason!
I specifically would like to thank Mason at the Maidstone branch of Dreams who was a very polite and charming lad, who did indeed help us find our dream mattress. He did everything right and went out of his way to help us and make everything easy for us, showed great knowledge despite being new to the job and just generally was brilliant at what he did. Thank you! We've had our mattress for a few weeks now and are sleeping amazingly, I am so glad we came to Dreams and didn't buy a random mattress that we saw advertised on TV.
1 maart 2025
Staff were excellent really helpful and…
Staff were excellent really helpful and knowledgeable
18 januari 2025
The whole experience was excellent
The whole experience was excellent. From the lady in the shop who was so helpful to the the 2 delivery people who made it all flow with ease
14 februari 2025
The knowledge of the store assistant…
The knowledge of the store assistant when purchasing the mattress was very good. Cliff informed us of everything we needed to know about how a mattress affected our bodies and sleeping pattern
2 februari 2025
Review zonder uitnodiging
FRom purchase to delivery everything…
FRom purchase to delivery everything went smoothly
26 december 2024
Really great advice and help in the…
Really great advice and help in the store. Great guys who came in to install the bed too!
15 januari 2025
Buying as bed at Dreams
Dreams is a great place to choose your new mattress; the member of staff was helpful and attentive.
11 januari 2025
Review zonder uitnodiging
Mason
They really helpful.they did perfect timing.and excellent customer service.
5 januari 2025
Review zonder uitnodiging
Great help looking for a perfect…
Great help looking for a perfect bed.the drivers and putting the bed together were amazing and very polite. Made me feel at ease well done dreams
29 december 2024
Just excellent
Just excellent, previously we had used a competitor, Dreams just highlights the shambles of a company the other crowd are. Delivered when they said they would, everything was complete. Quality excellent. (This was part of two orders)
6 december 2024
We had a good experience in store and…
We had a good experience in store and was helped in our selection by a very knowledgeable and very friendly member of staff. Our new bed was delivered on our chosen day and within the time slot stated.
24 november 2024
Knowledgeable staff
Clean store, polite, knowledgeable staff. Good quick delivery
15 november 2024
Review zonder uitnodiging
Purchased a king size Masters Guild…
Purchased a king size Masters Guild ottoman bed and a Flaxby 4450 mattress today.
Joanne the sales lady was very knowledgeable and helpful in us making a decision to buy there.
A credit to the shop.
14 november 2024
Review zonder uitnodiging
The lady who dealt with us was so…
The lady who dealt with us was so helpful advising us what mattress to choose
9 november 2024
Great customer service in the shop and…
Great customer service in the shop and in general. Great quality of products. I got two beds from Dreams and a mattress. The delivery teams needs some customer service training but if you write to the company and explain this they will be happy to deal with your complaints
8 september 2024
Review zonder uitnodiging
Very pleasant experience.
The sales assistant whilst not being pushy or overbearing, was very attentive. The mattress was delivered on the day and at the time promised by a very polite and helpful team.
6 oktober 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Terrible customer service
Terrible customer service. The sales person in the shop was relatively new, gave incorrect information upon sale, promised a delivery date which could not be facilitated and failed to mention that part of the set up was an additional cost and said it was included. The deputy manager was due to call me and has not. Very poor experience and very disappointing.
27 september 2024
Review zonder uitnodiging
Antwoord van Dreams - Maidstone
Good morning,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear of the service issues you have encountered.
I certainly want to look into the issues you have experienced. Unfortunately, your order details were not submitted with your review, so I have requested this information via Trustpilot, and I hope to receive this information soon.
Many thanks,
Kishan
From order to delivery could not fault…seamless
From order to delivery could not fault communication and the whole process was seamless
28 september 2024
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