excellent service, from the lady in the merthyr Tydfil store to the 2 chaps that delivered the new bed into our bedroom (it had been a long day for them and a few hrs more to go, the were cheerful... Toon meer
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Lees wat reviewers zeggen
There was a good selection of beds to choose from. We were attended by a knowledgeable staff member who could answer our queries and arrange the purchase. The delivery date was reasonable. We were not... Toon meer
I went looking for a new bed in Dreams and was greeted with a friendly welcome. When I chose some possibilities I was helped made an informed decision. All options on purchase and delivery and after s... Toon meer
TheraPur ActiGel® Polar 2800 Combination Mattress- I have bought three different online beds and mattresses at intervals and have not been able to find one that's been suitable, but now it's a marve... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Triangle Business Park, CF48 4TQ, Merthyr Tydfil, Verenigd Koninkrijk
- 01685668338
4,8
Uitstekend
288 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The bed I bought was very comfortable…
The bed I bought was very comfortable and looks stunning
Very good quality
21 september 2025
Delivery guys here great and set up the…
Delivery guys here great and set up the bed swiftly, sleeping good.
19 september 2025
Jason and the other delivery couldn't…Jason and the team
Jason and the other delivery guy couldn't have been more helpful excellent service
13 september 2025
Lianne - MERTHYR TYDFIL Bought a TV bed for our new home today
Bought a TV bed for our new home today. Lianne at the Merthyr Store was outstanding to be honest. Ultra friendly. Knowledgeable. Experienced and Professional. So glad she got to assist us today! Thanks Lianne. We are so excited for our new bed! 5 Stars 🌟 🌟🌟🌟🌟
24 augustus 2025
Review zonder uitnodiging
Dreams assistant helped through the…
Dreams assistant helped through the whole process, making suggestions and providing many option. She answered all our questions and sorted the deal.
18 augustus 2025
Mattress
Delivered on time, delivery men were careful taking it upstairs and they were polite and helpful. The mattress is so comfortable would recommend it.
18 augustus 2025
I excellent service!
11 augustus 2025
Dreams can come true
We found the staff, particularly Steve at Dreams very friendly and helpful in finding the perfect bed .
Thank you
25 juli 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Read the fine print before buying from Dreams
Mattress had totally different feel to the store one. When I contacted dreams they was happy to exchange it provided I pay £95 fee even though my Mattress was more expensive than the one I wanted to exchange it for so rather than reduce the exchange amount said they can only send me gift vouchers so I'm obligate to still spend money I don't want to spend with them . This to me seem totally unfair and shady business practice. I'm hoping this mattress is going to be OK as I really don't want any more dealing with dreams .
UPDATE. ON 26/7/2025
I have revised my feed back after speaking to Kishan from Dreams today who was very apologetic and very polite and professional we disscued my issues and resolved the matter
I will say if you have a problem with your purchase Dreams in all fairness do their utmost to resolve them .
Thank you once again. KISHAN
25 juli 2025
Antwoord van Dreams - Merthyr Tydfil
Good morning Lee,
Thank you for takin the time to leave us your feedback and for speaking with me today.
I am very sorry for the errors made in relation to your order. I am glad that we have resolved the errors and look forward to carrying out the exchange for you.
Many thanks,
Kishan
Best choice I've done should have…
Best choice I've done should have bought one years ago
18 juli 2025
All staff were lovely and welcoming
All staff were lovely and welcoming, especially Leanne who give us all details of bed we were interesting in buying for our son, they had a scanning device to advise on appropriate mattress required for him. Sorting out the paperwork to buy bed/mattress was straight forward, we were kept informed of date of arrival and allocated time slot, which was adhered too, all packaging was taken away by staff, who were pleasant and polite during the delivery and set up of the bed. Fantastic experience from all dreams staff from start to finish, you are all a credit to your company.
13 juli 2025
Excellent service.
11 juli 2025
The Boys was excellent nice couple of…
The Boys was excellent nice couple of boys.could not do enough
5 juli 2025
Attended a local store where we seen a…
Attended a local store where we seen a therapur mattress after making some enquiries and using the machine in store a firm mattress was advised. The mattress was a therapur 4800 mattress £2.499 but had a deal on for 20% off so we had to go to get the funds and come back which unfortunately was the next day when we returned we was informed the deal had ended fair enough very disappointed bit fair enough. We then tried a few other's and settled for a quality silentnight mattress so we purchased it online. Two days later we returned to the store to pick up a few tempur medium pillows. When getting to the check out we was informed the mattresses had gone back on offer !! Yes back on offer within a few days even thought the few days before the sales assistant had gone on the system to check if there was any further offers coming up which there wasn't! So we was advised to go back online cancel our order and come back and get the therapur 4800 which met our needs better so we thought ok bit of messing around but ok so we did that .... but then to be informed our refund would take to 7 to 10 days to go through .Annoyed is not even close to how we are feeling so now not only do we not have a mattresses coming but our money is going to take over a wk to come back. I really don't know what kind of business practices Dreams uses but this is a shocking way to treat a customer .
So
NO MATTRESS
NO MONEY ......
and by the time this is all sorted the offer is Over.
22 juni 2025
Review zonder uitnodiging
Antwoord van Dreams - Merthyr Tydfil
Good afternoon Lee,
Thank you for taking the time to leave your review.
I am sorry to hear there was an issue with the price when ordering your mattress.
I appreciate you taking the time to speak to me earlier and hope that we have come to a suitable resolution. I have confirmed this in an email.
Kind Regards,
Wayne
Fabulous service all round.
Fabulous service all round.
Walked into showroom knowing that I needed a new bed and was expertly guided through the whole process of choosing the mattress, base, drawers and even a new deluxe pillow.
All in all an empty bank account = the best night’s sleep I’ve had for a long time.
Trust Dreams! 😊
13 juni 2025
Simply the best thank you very mutch
6 juni 2025
My experience was great because I had a very knowledgable advisor.
My experience was great because I had the best advisor.
4 juni 2025
Review zonder uitnodiging
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