Dreams - Rugby Reviews 

From staff advice and assistance, through range of products, to excellent delivery experience, we received top class service.

Love my new mattress !!! Sleeping much better and feel more supported.

The manager made us try to sleep match and it found us the perfect fit!!

Great customer service, super fast delivery!’

Rugby store. Jerome and Mark incredibly attentive and really went the extra mile to ensure that we were getting the right product. Not at all pushy and no hard sell. Genuinely seemed to want what was best for us! Thanks guys!

Dreams in Rugby, the sales team were very helpful and spent the time needed to help us decide what we needed. The delivery guys again were excellent, they gave some helpful advice in the best method to assemble the sleep motion bed. All in all very pleased with the service.

Arrived when delivery driver advised, friendly and helpful team

Brilliant service and great bed -

The service from the store was excellent, very knowledgeable salesman. We were kept informed on delivery, and the bed arrived on time.

Good customer service. Delivery on time, drivers very efficient.
Comfortable bed!!! Yesss!

All good from salesperson to delivery. Just lost a star as charging £55 extra to deliver a mattress to the bedroom seemed a little high.

Dreams simulation made my choice easy. Love the product

What a fantastic experience! The staff at Rugby Dreams were incredibly helpful, very kind snd went out of their way to help. The level of of customer service was outstanding!
When our new mattress was delivered, the delivery team were equally helpful, very friendly and very respectful. I would recommend Dreams 100% !!

Faultless! From my order in store, to delivery, everything went to plan! I was updated all the way!

Wonderful assistance at Dreams Rugby leading to our purchase of a mattress. The mattress is proving to be all we expected. Both of us sleeping well.
What a pleasure to shop at Dreams Rugby.

Skye was friendly and helpful and gave us time.

The member of staff in store was super helpful, he went through everything with us including all the options to have the bed built and the varying options of cover available. The timeslot was easy to book online and the bed arrived on time. The delivery guys rang when they were on their way and confirmed the time. They were professional whilst building the bed, the whole process was easy and simple. We are really happy with the products we purchased.

easy & straight forward.. skip the machine thing cos that didn't tell us anything.

Helpful and an amazing service

Ordered a mattress from the rugby store, Mark at the store said it would be delivered on Friday 20/09/24 am, I said I may be late back and it could go behind the gate under the carport, I arranged for a neighbour to sign. The driver rang to say he was on his way and I informed him I was running late and to leave it, he said that was not there policy and it had to go through the front door.I said it’s all on ring camera but he said the delivery will fail. I explained I had already tipped our old mattress but he didn’t seem that interested. We were going on holiday the following day so had to wait until 30/09/24 for a delivery, so don’t discard your old mattress until you’re sure these guys deliver the new one. Wouldn’t use this company again, I’ve never even had a curtesy call to ask if my mattress was ever delivered!! Useless customer service.

We had a great experience at the Dreams store in Rugby. We used the Sleepmatch experience to help find the perfect mattress for us. Skye looked after us from start to finish and gave us a great level of service! We’re so glad we visited and are very excited for our new mattress to arrive :)