Very helpful and friendly staff - great deal price on mattress - delivered quickly and on time with great communication all through process - and very comfy mattress
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Lees wat reviewers zeggen
The experience was very good until I got this Email that indicates you can't be bothered to get my pronominal correct inside of my actual Email address being a clue. The mattress itself is brillian... Toon meer
We visited the Stafford store at the weekend and had a very warm welcome from Emma who got us straight on the bedmatch machine to tell us what mattress was best for us along with showing us all the be... Toon meer
Walked in to Stafford branch, the sales lady remembered me from browsing previously and the kind of beds I was looking at, albeit 6 months prior! Pointed me in the direction of the perfect bed for me,... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Greyfriars Way Retail Park, ST16 2SD, Stafford, Verenigd Koninkrijk
- 01785303531
4,7
Uitstekend
226 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good service
13 juni 2025
Excellent service and products
From the moment we walked in the store we were made to feel welcome and comfortable. Excellent sales assistant, excellent diagnostic bed and choice of mattresses. The mattress we purchased has changed our lives - my husband had a bad back before but that cleared up instantly we started using the new mattress. It is soooo comfortable and well made. Excellent all round.
3 mei 2025
Fine product
6 juni 2025
I am very pleased with my new bed
I am very pleased with my new bed, it's comfortable and looks good and the storage is very useful. All members of staff were friendly and helpful and the delivery went well, my bed was put together and the old bed and mattress taken to be recycled in less than 1hour. Thank you, I will definitely recommend you.
1 juni 2025
Very knowledgeable and no pushy sales…
Very knowledgeable and no pushy sales tactics. Enjoyable experience
10 mei 2025
Review zonder uitnodiging
I had a wonderful experience at Dreams…
I had a wonderful experience at Dreams of Stafford today thanks to the helpful and friendly service from the shop assistant Mina. She was affable, attentive and knowledgeable about the products, and went out of her way to make sure I found exactly what I needed. Her positive attitude and professionalism made shopping easy and enjoyable. I will definitely return here for any further matresses or pillows that i need. Highly recommend! Kev
8 mei 2025
Review zonder uitnodiging
Great service although mattress delivery was separate from base delivery. Fortunately it was the same d
Great service although mattress delivery was separate from bed delivery but fortunately the same day.
4 mei 2025
EXCELLENT SERVICE.
EXCELLENT SERVICE.
The courtesy show by the sales assistant, Mina was exceptional. She has excellent knowledge of the goods on sale and explained the procedure down to the finest detail.
28 april 2025
Review zonder uitnodiging
All the staff were very helpful
All the staff were very helpful, and so friendly, pointing out all the relevant points that we were after. And Georgia who served us was brilliant
12 april 2025
Jenkins Ottoman King bed
The staff at your shop in Stafford were so helpful. Also you delivery men Tony and Sean were brilliant. They assembled the bed really quickly and cleaned up and took all packing away with them after. Thank you
25 maart 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Bought bed with built in TV
Bought bed with built in TV. Tv bracket wasn’t working on delivery and now having to wait a for further 2 weeks to even have an inspection of the problem. Poor service, poor quality especially for £3000 bed.
29 maart 2025
Antwoord van Dreams - Stafford
Good afternoon Catherine,
Thank you for your recent review.
I am sorry to hear that you are unhappy with the service you have been provided.
I did try to call you but have also sent you an email advising further on this matter.
I look forward to your response.
Many thanks,
Wayne
Delighted with my purchase
Whole process was seamless from ordering in store to taking delivery . The delivery guys even put my mattress back on the base so I didn’t have to struggle
23 maart 2025
Really lovely mattress ,never slept so…
Really lovely mattress ,never slept so well. Holly the assistant who took care of my needs was excellent also the delivery men were also helpful and friendly ,taking care with the covers on their shoes . It’s all the extra care that everyone takes makes the whole experience perfect. Thank you
22 februari 2025
Bed Settee Delivery
Excellent service by the 2 delivery drivers. We ordered a bed settee and were offered free assembly which was great as it meant we didn't have to struggle. They also took away the packaging which was another plus. All in all I can highly recommend Dreams for their excellent customer service.
11 februari 2025
Delivered ontime & without any hassle
Delivered ontime & without any hassle. Live in a one way street, which normally causes issues with large deliveries.
8 februari 2025
So impressed with Dreams complaints team. Excellent service.
Following a complaint I made and a review Dreams contacted me about my problem.
My mattress was out of the one year warranty but was faulty. The response I had was immediate, Dreams complaints team supplied me with a new mattress. I would like to give a big thank you to Kishan who was outstanding in dealing in this matter. I would highly recommend Dreams, the service I received was second to none.
Thank you.
18 februari 2025
Review zonder uitnodiging
Antwoord van Dreams - Stafford
Good afternoon,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry to hear that you are experiencing an issue with your mattress.
I am glad that we have been able to find a route to a positive resolution. I have sent you an email as agreed and I do hope to hear from you soon.
Many thanks,
Kishan
Excellent support and delivery
Excellent support from the Sales Advisor, and the delivery team did a fantastic job.
2 februari 2025
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