We went to the Taunton branch to purchase a new king size bed and mattress. Once we had walked around the store and viewed the large selection, we sat down at a desk and spoke to the assistant, Pip... Toon meer
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Lees wat reviewers zeggen
The sales staff's service has been excellent. We've been to the store three times to decide, and at no point did they pressure us; all three times they were very attentive. Special mention goes to the... Toon meer
Justin and his team in Taunton were absolutely first class. A relaxed and informative introduction to Tempur beds and mattresses (with coffee!). The method of measuring for a suitable bed was interest... Toon meer
We are suspicious purchasers. We try and avoid salespersons. Dreams assistant persuaded us to try their test bed without pressure. It was an odd experience but gave us a list of mattresses to work on... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 3 Riverside Retail Park, Hankridge Way, TA1 2LR, Taunton, Verenigd Koninkrijk
- 01823772479
4,7
Uitstekend
174 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
Excellent service. We found the right quality of Mattress at the store at a competitive price. The delivery was on time and Martin and Tony gave good advice and set everything for us and took the old mattress away. They were careful about the house too. we are very comfortable with our new purchase.
1 februari 2026
The staff were very helpful
The staff were very helpful and spent time with us trying different beds to find the one best for us.
30 januari 2026
We had great service in the shop with…
We had great service in the shop with good advice. The delivery went exactly as promised and the delivery men were very helpful and polite. Good experience from start to finish.
10 januari 2026
Great experience
Great experience, great store environment and expert advice, couldn’t ask for much more
2 januari 2026
The friendly delivery men
The friendly delivery men. No Hassle,
Delivered on time.
The bed is the best night's sleep l have
Ever had so pleased with my purchase,
Would definitely recommend Dreams.
16 januari 2026
Very helpful staff who knew her subject…
Very helpful staff who knew her subject and explained the different beds and mattresses
7 januari 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The bed was an amazing quality and…
The bed was an amazing quality and price. Justin was very good. However there were issues around delivery resulting in last minute cancellation. However, the company compensated me by sending me some lovely pillows as a kind gesture of goodwill.
10 oktober 2025
Antwoord van Dreams - Taunton
Good Morning John
Thank you for your recent review.
We are very sorry to hear that your delivery was initially delayed
We have contacted you today to discuss this further and look forward to hearing from you.
Kind Regards,
Nick
Great service from start at the…
Great service from start at the showroom to finish with the delivery.
The mattress is so comfortable for us who suffer from lower back pain.
18 december 2025
Excellent customer care
We called into the Dreams store in Taunton before Christmas, the staff were lovely, friendly and knowledgeable.
Called in again to confirm our choice of bed, and they accomodated our need to wait for a delivery day.
Excellent customer care. This would be our first port of call if ever we need another bed.
27 december 2025
Review zonder uitnodiging
Excellent shop staff and advice
Excellent shop staff and advice, the bed is really nice and comfortable thank you
18 december 2025
Zero sales pushing. Zero pressure. 110% satisfaction.
My fiance and I Went to the Dreams in Taunton. To browse for a bed and a mattress and after browsing alittle bit a lovely lady called Tracey ( I believe) came over and the experience just got better and better. She was lovely, patient, funny and her knowledge was great.
She had to pop off again as she was the only one in. But then Semret joined and took us to the Sleepscience area.
This thing was like a spa treatment and measured & weighed us to find the perfect mattress to buy. ( the only thing I struggled with was trying to not to fall asleep)
We then browsed the right mattresses and eventually in true Goldilocks style found the right mattress. ( and what a bargain we got).
All in all an absolute blast and you’ll never leave thirsty as they offered us a drink 3 times.
One of the best experiences I could ask for.
Zero sales pushing. Zero pressure. 110% satisfaction
7 december 2025
Review zonder uitnodiging
Debbie is amazing.
We went to the taunton store where we were greeted by a lovely lady called Debbie, she helped us find not only the right mattress for us but the right pillows as well. We had our 2 children with us and they were entertained by a colleague of Debbie's and had a hot chocolate. We didn't feel pressured into buying anything, Debbie also was very friendly and professional. We did however end up buying a sealy airflow memory foam and sealy side sleeper pillow and corsham ortho D mattress. Can not wait for it to come. I would reccomend this store and Debbie to anyone. Thank you so much Debbie ❤️
29 november 2025
Review zonder uitnodiging
All round a good experience
All round a good experience, the Mattress is awesome, sleeping much better, the Delivery guys were also great, good communication, took care getting it up the stairs, & also went the Extra mile & tool their shoes off in the house, witch was really thoughtful,
14 november 2025
Good quality store
Good professional service and nice range of mattresses.
10 november 2025
Review zonder uitnodiging
Wouldn't buy from here if you paid me…
Wouldn't buy from here if you paid me awful customer service. Our mattress failed in less than 6 months and they won't except that a whole end has collapsed. My partner has just had major surgery and we have a new born baby really don't need to be fighting for good customer service.
6 november 2025
Review zonder uitnodiging
Antwoord van Dreams - Taunton
Good Morning Freddie
Thank you for leaving your recent review.
I am sorry to hear of your disappointment with your recent order
So that I can look into this further for your I have requested some further details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Nick
Refreshing
Our idea was brought to life by a 1qqqawonderful member of staff, who not only understood our needs, made it a very plesant experiance.
Usually in these type of shops you are smootherd by a member of staff.
24 oktober 2025
Review zonder uitnodiging
Fantastic service and great product
Fantastic service and great product, sleeping dogs can now lie.
17 oktober 2025
Very helpful and friendly
Very helpful and friendly. I didn't feel rushed or committed to buy there and then. The delivery men were helpful too, did there job very well
27 september 2025
Excellent service and very friendly…
Excellent service and very friendly staff at Dreams in Taunton.
Chad the delivery driver was happy to put mattress in hallway for me & very polite 😀
19 september 2025
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